ServiceNow Configuration Guides

Articles

What are the REST APIs Used by Exalate to access ServiceNow?
This page contains an overview of all the REST APIs used by Exalate.
How to Extract a User from a ReferenceId Field
This article shows how to extract a User from a ReferenceId Field
How to Sync Different Field Types on ServiceNow
This article shows how to synchronize ServiceNow fields of different types.
How to Sync Case on ServiceNow
This article shows how to synchronize the Case entity from the Case Management module on ServiceNow.
How to Sync Change Request on ServiceNow
This article shows how to synchronize the Change Request entity from the Change Management module on ServiceNow.
How to Sync Problem on ServiceNow
This article shows how to synchronize the Problem entity from the Change Management module on ServiceNow.
How to Sync Multiple Entities on ServiceNow
This article shows how to synchronize different entities on ServiceNow.
How to Sync RITM (Request Item) on ServiceNow
This article shows how to synchronize the Requested Item(RITM) entity on ServiceNow.
How to Sync Catalog Task on ServiceNow
This article shows how to synchronize the Catalog Task entity on ServiceNow.
How to Send and Update Reference Fields in ServiceNow
This article shows how to send and Update Reference Fields in ServiceNow
How to Sync Comments in ServiceNow
This article shows how to synchronize comments.
How to Sync Attachments in ServiceNow
This article describes how to synchronize attachments.
How to Sync Statuses in ServiceNow
In this article, we describe how to sync the status between Jira and ServiceNow instances.
How to Sync Stories in Exalate for ServiceNow
In ServiceNow, stories are work units that can be completed within a sprint. Stories are available as part of the Agile Development application. You can sync stories with Exalate for ServiceNow. ServiceNow Outgoing Sync ...
How to Sync Epics in Exalate for ServiceNow
This article shows how to Sync Epics in Exalate for ServiceNow.
How to Sync Scrum Tasks in Exalate for ServiceNow
This article shows how to Sync Scrum Tasks in Exalate for ServiceNow.
How to Sync Defects in Exalate for ServiceNow
This article shows how to Sync Defects in Exalate for ServiceNow
How to Sync Enhancements in Exalate for ServiceNow
This articel shows how to synchronize Enhancements in Exalate for ServiceNow
How to Sync Any Entity in Exalate for ServiceNow
This article describes examples of how to sync various fields.
How to Sync Entities to an Import Set with Exalate for ServiceNow
This article shows how to sync data from Exalate to an import set.
How to Sync Elements Connect Fields with Different Key Values in ServiceNow
You can sync Elements Connect fields versions 5.12 and lower. Elements Connect (previously known as nFeed) is a Jira add-on allowing to integrate external information into the context of an issue. This information ...
How to Set Custom Headers in Communication between Exalate and ServiceNow
This article describes how to send custom headers from the Exalate app for ServiceNow to the ServiceNow instance.