ServiceNow - Configuration Guides

Articles

What are the REST APIs Used by Exalate to access ServiceNow?
Introduction Exalate for ServiceNow is an application server that interfaces with ServiceNow using REST API calls.  This page contains an overview of all the REST APIs used by Exalate.  This page has been created based on the request of...
How to Extract a User from a ReferenceId Field?
Assume you would like to send the email address of the incident.caller to the other side. incident.caller is a reference and looks like [display_value:Taylor Vreeland, link:https://dev78307.service-now.com/api/now/v2/table/sys_user/46bac3d6a9fe...
How to Synchronize Different Field Types on ServiceNow?
This article shows how to synchronize ServiceNow fields of different types. In ServiceNow, you can get and set any of the fields of the entity by its internal name. For example: get the state of an incident def state = incident.incident...
How to Synchronize Case on ServiceNow?
This article shows how to synchronize the Case entity from the Case Management module on ServiceNow. Introduction Exalate app allows you to synchronize different entity types on ServiceNow. One of them is a Case entity from the Case Managem...
How to Synchronize Change Request on ServiceNow?
This article shows how to synchronize the Change Request entity from the Change Management module on ServiceNow. Introduction Exalate app allows you to synchronize different entity types on ServiceNow. One of them is a Change Request entity ...
How to Synchronize Problem on ServiceNow?
This article shows how to synchronize the Problem entity from the Change Management module on ServiceNow. Introduction Exalate app allows you to synchronize different entity types on ServiceNow. One of them is a Problem entity from the Prob...
How to Synchronize Multiple Entities on ServiceNow?
This article shows how to synchronize different entities on ServiceNow. Introduction Exalate allows to synchronize the following entities on ServiceNow: incident customerCase from Case Management module problem changeRequest from Change Man...
How to Synchronize RITM (Request Item) on ServiceNow?
This article shows how to synchronize the Requested Item(RITM) entity on ServiceNow. Introduction Exalate app allows you to synchronize different entity types on ServiceNow. You can add sync rules to synchronize each entity type separately or...
How to Synchronize Catalog Task on ServiceNow?
This article shows how to synchronize the Catalog Task entity on ServiceNow. Exalate app allows you to synchronize different entity types on ServiceNow. You can add sync rules to synchronize each entity type separately or combine sync rules ...
How to Send and Update Reference Fields in ServiceNow?
In ServiceNow, all information is stored in tables. The tables refer to each other with reference fields. This documentation shows you how to send and update reference fields with Exalate for ServiceNow. Read more about reference fields in the ...
How to Sync Comments in ServiceNow?
This article shows how to synchronize comments. You can handle comments in different ways: merge local and received comments (this is a default behavior) filter comments format received comments Source side Outgoing sync You can decide ...
How to Sync Attachments in ServiceNow?
This article describes how to synchronize attachments. With Exalate, you have full control over attachment synchronization. You can define the sync behavior for attachments in different ways. For example: filter what attachments to send by fil...
How to Sync Statuses in ServiceNow?
In this article, we describe how to sync the status between Jira and ServiceNow instances. You need to configure the mapping between statuses on both sides. Jira to ServiceNow sync Jira Outgoing sync rules Send local status to the remote sid...
How to Sync Stories in Exalate for ServiceNow?
In ServiceNow, stories are work units that can be completed within a sprint. Stories are available as part of the Agile Development application. You can sync stories with Exalate for ServiceNow. ServiceNow Outgoing Sync Example of a script ...
How to Sync Epics in Exalate for ServiceNow?
Epics in ServiceNow represent stories or requirements that were not transformed into stories. Epics are available as part of the ServiceNow Agile Development application. You can sync epics with Exalate for ServiceNow. Source Side Outgoing Sync...
How to Sync Scrum Tasks in Exalate for ServiceNow?
In ServiceNow, a scrum task is an amount of work for a story that is completed during a sprint. Scrum tasks are available as part of the Agile Development application. You can sync scrum tasks with Exalate for ServiceNow. ServiceNow Outgoing ...
How to Sync Defects in Exalate for ServiceNow?
In ServiceNow, defects are related to unexpected product behavior. Defects are available as part of the Agile Development application. You can sync defects with Exalate for ServiceNow. ServiceNow Outgoing Sync Example of a script to send de...
How to Sync Enhancements in Exalate for ServiceNow?
In ServiceNow, enhancements are improvements to the existing product. Enhancements are available as part of the Agile Development application. You can sync enhancements with Exalate for ServiceNow. ServiceNow Outgoing Sync Example of a scri...
How to Sync Any Entity in Exalate for ServiceNow?
Starting from version 5.0.28, Exalate can sync any entity from ServiceNow. This article describes examples on how to sync various fields. Scripts below use the field and table names from the ServiceNow database. You can find out the field and t...
How to Sync Entities to an Import Set with Exalate for ServiceNow?
In ServiceNow, impor t sets act as an intermediate table between an external data source and a ServiceNow table. You can map fields between an import set and the main table with a transform map. Then you can sync the data from Exalate to an impor...
How to Sync Elements Connect Fields with Different Key Values in ServiceNow?
You can sync Elements Connect fields versions 5.12 and lower. Elements Connect (previously known as nFeed) is a Jira add-on allowing to integrate external information into the context of an issue. This information can come from databases,...
How to Set Custom Headers in Communication between Exalate and ServiceNow?
You can only apply this if you are hosting your own Exalate app for ServiceNow. If you are not and you need this, please contact Exalate support. This article describes how to send custom headers from the Exalate app for ServiceNow to the ServiceNo...