Initiate a Private Connection in Script Mode for Zendesk

    Note: For Private Connections: 

    • an instance you have access to is considered a public side. 
    • an instance you don't have access to is considered a private side: destination instance.

    The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

    Initiate a Private Connection from Zendesk

    1. Navigate to the Connections tab in the Exalate console.

    To navigate to the Connections tab:

     Click Exalate in the list of apps.

    Click Connections.

    2. Click Initiate Connection

    3. Click 'I don't have a URL'

    If the destination instance is in a private network click I don't have a URL

    4. Choose a Scriptconnection mode.

    5. Click Next.

    6. Click Next.

    Note: As this is a Public-Private connection and you don't have admin access to the other side, you can continue to configure on your end and then send an invitation to your partner.

    7. Enter Connection information & Click Next



    Local instance short name
    A short name for your instance 
    Destination instance short name
    A short name for the destination instance
    Connection name
    Name of the connection
    Description of the connection

    8. Click Copy Invitation Code

    Here you can copy the invitation code and send it over to your partner. The destination side will be shown as "unknown" since this is a private side.

    9. Click Done

    Once your partner accepts the invitation, you can start synchronization.

    Note: When the connection is set up on the Public source side, the Private side administrator should accept the invitation in the Private-Public connection.