Jira Cloud - Configuration Guides

Articles

How to Sync Epics in Jira Cloud?
In this article, we describe how to synchronize Epics, including the Epic link. With Exalate, you can sync epics and stories, while keeping the parent-child relationship on the remote side. To keep parent-child relations between issues, you ne...
How to Sync Sprints in Jira Cloud?
This article shows how to synchronize sprints in Exalate for Jira Cloud. You need to sync sprints with a trigger before syncing issues. Introduction We've introduced sprint synchronization in Exalate for Jira Cloud v5.1.0. You can ad...
How to Sync Issue Links on Jira Cloud?
This article shows an example of how to synchronize issue links on Jira Cloud. Configuration Let's consider you already have the Connection configured between the Instances. Now you need to configure issue links synchronization: Configur...
How to Sync Comments in Jira Cloud?
In Basic connections , all public and private comments will be synced as public. This article shows how to synchronize comments. You can handle comments in different ways: merge local and received comments (this is a default behavior) fi...
How to Impersonate a Comment in Jira Cloud?
It is not possible to impersonate comments in Basic connections . By default, Exalate adds a comment, received from the other side on behalf of   the proxy user . The comment will look like the following: Source side Outgo...
How to Synchronize Custom Fields in Jira Cloud?
This article describes how to synchronize custom fields in Jira. Basic Custom Field Synchronization You can synchronize all standard custom fields with the following custom field types: Number Text Field (single line/multi-line) User Pi...
How to Sync a Checkbox Custom Field in Jira Cloud?
This article shows how to synchronize a checkbox custom field. Let's assume you have a checkbox named Product Choices . Source Side Outgoing sync replica.customFields."Product Choices" = issue.customFields."Product Ch...
How to Sync Label Custom Fields in Jira Cloud?
This article shows how to synchronize a label custom field. Let's assume you want to synchronize a label custom field named label - cust1 . Source Side Outgoing sync replica.customFields."label - cust1" = issue.customFields....
How to Sync Request Type using Visual Mode in Jira Service Management?
This article shows how to set the request type using Visual Mode in Exalate.  Introduction Whenever using the Visual Mode, it is not possible to set the Request type on a Jira Service Management project, because the custom field is not list...
How to Sync Cascading Select Custom Fields in Jira Cloud?
This article shows how to synchronize a custom field of type c a scading select list. Cascading select field allows to set values for the list options. The value in the cascading select field is of type cascading  and consists of tw...
How to Sync Group Picker Custom Fields in Jira Cloud?
This article shows how to synchronize Group Picker Jira custom field. Jira provides an advanced custom field Group Picker (single group or multiple groups) which helps to choose user group(single or multiple) in a popup picker window. You can sy...
How to Sync Date/DateTime Custom Fields in Jira Cloud?
This article shows how to synchronize Date/DateTime custom fields Jira Cloud and Jira Server use different data types to store the value of the Date custom field. If you're exchanging the custom field value between different issue tracking ...
How to Sync Custom Fields with Options in Jira Cloud?
This article describes how to synchronize custom fields that have options as a value type. Jira has different custom field types with options: Select list (Single choice) Radio buttons (list of radio buttons) Select list (Multiple choices) C...
How to Sync Components in Jira Cloud?
The components field is one of the standard fields of an issue. You can synchronize them as any other issue field. This article helps to synchronize issue components and create a new component if it does not exist on the destination side. Compo...
How to Sync Issue Labels in Jira Cloud?
This article describes how to synchronize issue labels. Labels field is one of the standard fields. You can synchronize it as any other issue field. Check the label issue field reference. Source Instance Outgoing sync send them to the dest...
How to Sync Time Tracking Tields in Jira Cloud?
To synchronize time tracking fields such as Original estimate , Remaining estimate or Time spent  you need to add the following scripts into the corresponding synchronization processors. Setting the time spent in Jira Cloud directly is...
How to Sync Tasks and Subtasks in Jira Cloud?
With Exalate, you can sync tasks and subtasks while keeping the parent-child relationship on the remote side. Check the example below. The example below works only for connections in Scripting mode. If you already created a connection in Vi...
How to Sync Worklogs in Jira Cloud?
This page describes how to synchronize worklogs information between two Jira instances. Introduction Jira worklogs synchronization requires worklog author lookup. By default, Exalate tries to find the worklog author on the remote side and create...
How to Sync Issue User Fields in Jira Cloud?
This article describes how to sync Jira issue fields, that include users. Jira Issue Fields that Include a User Object There are several issue fields, which include user information, you can sync all these fields using the Exalate app. iss...
How to Sync a Resolution Field in Jira Cloud?
This article shows how to synchronize the issue resolution field in Jira. Introduction Whenever you need to sync the resolution , you have to ensure that the resolution from the remote side is mapped to the local resolution objects. Source Sid...
How to Sync Issue Priority Fields in Jira Cloud?
This article shows how to sync issue priority . Source Side To send priority field data to the destination side add the code below to your incoming sync processor. Outgoing sync (Data Filter) replica.priority = issue.priority Desti...
How to Sync Watchers Field in Jira Cloud?
Watchers field is one of the standard fields of an issue. You can synchronize it as any other issue field. This article provides descriptions and scripts that help you to synchronize issue watchers and create new users if they do not exist on t...
How to Sync Issue Types in Jira Cloud?
This article described how to synchronize issue types in Jira Cloud. There are multiple use cases in issue type synchronization. With Exalate, you can handle any possible combination of the issue type mapping. Source Side Outgoing sync To send...
How to Synchronize a Due Date Field in Jira Cloud?
This article shows how to synchronize a Due Date field. Source Side Outgoing sync To send the Due date use the code below   replica.due = issue.due Destination Side Incoming sync To apply the received Due Date value on your s...
How to Synchronize Issue Change History in Jira Cloud?
Please note! The change history item cannot be updated on the Jira Cloud side. Exalate allows sending change history info from Jira Cloud to other instances but not updating it on the Jira Cloud instance. Exalate allows syncing change history b...
How to Synchronize Versions in Jira Cloud?
This article shows how to sync fix versions between Jira instances. Jira version is an object that includes the following elements: version name version start date version release date version description Basic versions synchronization inv...
How to sync Elements Connect Fields with Different Key Values in Jira Cloud?
You can sync Elements Connect fields versions 5.12 and lower. Elements Connect (previously known as nFeed) is a Jira add-on allowing to integrate external information into the context of an issue. This information can come from databases, w...
How to Unify Workflows with Global Transitions in Jira Cloud?
Introduction You need to map two workflows. Issues get raised at the customer site and exalated to the software vendor, who handles the issue and resolves it. The workflows on either end are using global transitions which allows you to progr...
How to Stop Issue Sync in Jira Cloud?
There are certain cases when you need to stop an issue synchronization at some point. The Exalate app has a built-in feature that helps to stop synchronizing an issue. A typical use case is 'Move issue from one instance to another' which ...
How to Automatically Unexalate Issues Moved to Another Project on Jira Cloud?
This article shows how to stop the sync automatically once the issue has been moved to another project. Introduction The synchronization is set up to sync issues from the specific project automatically. Now, if the issue has been moved from the...
How to Sync Customer Request Type Field in Jira Service Desk on Jira Cloud?
Customer Request Type is a Jira Service Desk field. Jira Service Desk project handles the request type based on the mapping of the request type to the issue type. The Customer Request type depends on The service desk project The issue ...
How to Sync Organizations Fields in Jira Service Desk?
This article shows how to synchronize an Organizations field in Jira Cloud Service Desk. The Organizations field is a Jira Service Desk field, it's a single select drop-down list. Check the Jira Service Desk documentation for more details. ...
How to Sync Organization Field Values to a Text Custom Field in Jira Cloud?
This article shows how to sync Organizations field values from Jira Service Desk to a text custom field in Jira Software. Source Side Add the code below to the  Outgoing sync // ORGANIZATIONS SYNC replica.customKeys."Organization...
How to Sync Change History to the Text Custom Field?
This article shows how to sync change history field values from the Jira cloud or Jira on-premise to a Jira cloud text custom field. Exalate allows syncing change history between Jira On-premise instances or sending over the change history info ...
How to Update a Local Custom Field with the Remote Issue Key in Jira Cloud?
This article shows how you can set the remote issue key into a local custom field. Exalate allows you to update the source issue automatically once the synchronization is finished. You can do that with the help of the  syncHelper.syncBackAfter...
How to Sync a Comment with a Remote Issue Key in Jira Cloud?
In some cases, you want to know where the comment came from, specifically, when you have several Projects in sync.  With Exalate, you can show the remote Issue Key when synching comments.  You can configure the Data filter to send the ...
How to Sync Status on Jira Cloud?
This page shows how to synchronize issue statuses  on Jira Cloud. You can map workflows between two JIRA Instances or set the transition manually. Exalate provides different ways to configure status synchronization: control the transiti...
How to Sync Elements Connect Custom Fields Value when they are Connected to the Same Database on Jira Cloud?
Introduction The new version of the Elements Connect custom field (v5.13.0) does not accept an array of ids as a value. Therefore, you need to convert ids to values. This article provides an example of the script which helps to sync th...