Jira On-premise - Configuration Guides

Articles

How to Sync Epics in Jira On-premise?
In this article, we describe how to synchronize Epics, including the Epic link. Requires Exalate for Jira Server/DataCenter version 4.5.1 or higher With Exalate, you can sync epics and stories, while keeping the parent-child relation...
How to Sync Sprints on Jira On-premise?
This article shows how to synchronize sprints in Exalate for Jira on-premise. You need to sync sprints with a trigger before syncing issues. Introduction Starting from version 4.7.0, you can add sync rules to synchronize sprint data...
How to Sync Ranks in Jira On-premise?
Introduction You're setting up synchronization between 2 Agile boards and you're wondering how you can synchronize ranking. With ranking, you can reprioritize stories according to the need of the team. Stories higher in the list are cons...
How to Sync Comments in Jira On-premise?
This article shows how to synchronize comments. You can handle comments in different ways: merge local and received comments (this is a default behavior) filter comments format received comments Source Side Outgoing sync You can decide ...
How to Impersonate a Comment in Jira On-premise?
By default, Exalate adds a comment, received from the other side on behalf of the proxy user . The comment will look like the following: You can change this behavior. For example, create the received comment with the original comment autho...
How to Manage Comment Visibility in Jira On-premise?
This page describes how to keep internal comments internal and restrict synced comments' visibility. Exalate allows handing comments visibility based on a user group or role restriction. Outgoing Sync - Send Comments Jira Software Jira...
How to Synchronize Custom Fields in Jira On-premise?
This article describes how to synchronize custom fields in Jira. Basic Custom Field Synchronization You can synchronize all standard custom fields with the following custom field types: Number Text Field (single line/multi-line) User Pick...
How to Sync a Checkbox Custom Field in Jira On-premise?
This article shows how to synchronize a checkbox custom field. Let's assume you have a checkbox named Product Choices . Source Side Outgoing sync replica.customFields."Product Choices" = issue.customFields."Product Cho...
How to Sync Label Custom Fields in Jira On-premise?
This article shows how to synchronize a label custom field. Let's assume you want to synchronize a label custom field named label - cust1 . Source Side Outgoing sync replica.customFields."label - cust1" = issue.customFields....
How to Sync Insight Custom Fields?
Exalate can sync custom fields created in Insight . This article shows examples of syncing Insight custom fields. Syncing an Insight Custom Field In this example, we will sync an Assets custom field. Source Side Outgoing sync ...
How to Sync Cascading Select Custom Fields in Jira On-premise?
This article shows how to synchronize a custom field of type c a scading select list. Cascading select field allows setting values for the list options. The value in the cascading select field is of type cascading  and consists of t...
How to Sync Group Picker Custom Fields in Jira On-premise?
This article shows how to synchronize Group Picker Jira custom field. Jira provides an advanced custom field Group Picker (single group or multiple groups) which helps to choose a user group(single or multiple) in a popup picker window. You can ...
How to Sync Date and DateTime Custom Fields in Jira On-premise?
This article shows how to synchronize Date/DateTime custom fields Jira Cloud and Jira on-premise use different data types to store the value of the Date custom field. If you're exchanging the custom field value between different issue-trackin...
How to Sync Custom Fields with Options in Jira On-premise?
This article describes how to synchronize custom fields that have options as a value type. Jira has different custom field types with options: Select list (Single choice) Radio buttons (list of radio buttons) Select list (Multiple choices) C...
How to Access a Workload Attribute Provided by Tempo in Jira On-premise?
This article shows how to access the services by Tempo. The use case is to extract attribute values from a worklog and make decisions from them. Introduction Tempo on Jira on-premise has a Java API. It is not public but still straightforward to ...
How to Sync Story Point Custom Fields in Jira On-premise?
In Jira, story points are implemented via a custom field called "Story Points".    You can sync Jira Story Points field as a simple text field. Make sure that you have Story Points field on both sides. Source Side ...
How to Synchronize Attachments in Jira On-premise?
This article describes how to synchronize attachments. With Exalate, you have full control over attachment synchronization. You can define the sync behavior for attachments in different ways. For example: filter what attachments to send by fil...
How to Sync Components in Jira On-premise?
Components field is one of the standard fields of an issue. You can synchronize them as any other issue field. This article helps to synchronize issue components and create a new component if it does not exist on the destination side. Component...
How to Sync Issue Labels in Jira On-premise?
This article describes how to synchronize issue labels. Labels field is one of the standard fields. You can synchronize it as any other issue field. Check the label issue field reference. Source Instance Outgoing sync send them to the dest...
How to Sync Time Tracking Fields in Jira On-premise?
To synchronize time tracking fields such as Original estimate , Remaining estimate or Time spent  you need to add following scripts into the corresponding synchronization processors. Setting the time spent in Jira Cloud directly is not...
How to Sync Tasks and Subtasks in Jira On-premise?
With Exalate, you can sync tasks and subtasks while keeping the parent-child relationship on the remote side. Check the example below. The example below works only for connections in Scripting mode. If you already created a connection in Visu...
How to Synchronize SecurityLevel Issue Field in Jira On-premise?
An issue security scheme is associated with a project, its security levels can be applied to issues in that project. You can synchronize the issue security level as any other issue field. This article provides description and scripts that help...
How to Sync Worklogs in Jira On-premise?
This page describes how to synchronize worklogs information between two Jira instances. Introduction Jira worklogs synchronization requires worklog author lookup. By default, Exalate tries to find the worklog author on the remote side and create...
How to Start Issue Sync in Jira On-premise?
In Exalate, there are multiple ways to start syncing issues in Jira: Exalate Button  After you install Exalate, every issue will have a new issue action Exalate .  To start the issue synchronization click the Exalate button, t...
How to Sync an Issue Key to the Summary Name in Jira on-premise?
This article shows how to copy an issue key from JIRA instance to a summary field in the twin issue on another JIRA instance. You can filter local issues by the remote key using JQL search. Source Side Outgoing sync replica.key = issue...
How to Sync Issue User Fields in Jira On-premise?
This article describes how to sync Jira issue fields, that include users. Jira Issue Fields that include a User Object There are several issue fields, which include user information, you can sync all these fields using the Exalate app. issu...
How to Synchronize Issue Change History in Jira On-premise?
Exalate allows syncing change history between Jira On-premise instances or sending over the change history info from the Jira Cloud instance. Issue change history is a list of change history items. The change history item includes several record...
How to Synchronize a Resolution Field in Jira On-premise?
This article shows how to synchronize the issue resolution field in Jira. Introduction Whenever you need to sync the resolution , you have to ensure that the resolution from the remote side is mapped to the local resolution objects. Source Sid...
How to Sync Watchers Field in Jira On-premise?
Watchers field is one of the standard fields of an issue. You can synchronize it as any other issue fields. This article provides description and scripts that help you to synchronize issue watchers and create new users if they do not exist on t...
How to Sync Issue Types in Jira On-premise?
There are multiple use cases in issue types synchronization. With Exalate, you can handle any possible combination of the issue type mapping. Source Side Outgoing sync To send the issue type, add the script below: replica.type = issue.type ...
How to Sync a Due Date Field in Jira On-premise?
This article shows how to synchronize a Due Date field. Source Side Outgoing sync To send the Due date use the code below   replica.due = issue.due Destination Side Incoming sync To apply the received Due Date value on your sid...
How to Sync Statuses in Jira On-premise?
In this article, we describe how to sync status between instances. You need to configure the mapping between statuses on both sides. The example below works for all supported issue-tracking platforms. Source Side Outgoing sync Send local statu...
How to Synchronize Issue Links on Jira On-premise?
This article describes how to sync issue links between JIRA Server Instances. Source Instance Send over the issue links Outgoing sync replica.issueLinks = issue.issueLinks Destination Instance Add the script below in the Incoming s...
How to Set Custom Headers in Communication Between Exalate on Jira On-premise and Other Exalate Apps?
This article describes how to send custom headers from Jira on-premise to the Exalate application which is installed on a separate server. Set Custom Headers in an Environment Variable You need to add the custom headers to an environment varia...
How to Sync Organizations Field Values from Jira Service Desk to a Text Custom Field in Jira?
This article shows how to sync Organizations field values from Jira Service Desk to a text custom field in Jira Software. Source Side Add the code below to the  Outgoing sync // ORGANIZATIONS SYNC replica.customKeys."Organizati...
How to Sync a Scripted Custom Field with a Text Custom Field on Jira On-premise?
This article shows how to synchronize data from a scripted  custom field on one side into a text custom field   on the other side. Source side Add the code below to the Data Filter to send scripted custom field value. rep...
How to Sync Request Participants in Jira On-premise?
This article describes how to synchronize of Request participants field on Jira on-premise Service Desk, users will be matched by email. Source Side Outgoing sync  replica.customFields."Request participants" = issue.customFie...
How to Sync Customer Request Type Field in Jira Service Management?
s Customer Request Type is a Jira Service management field. Jira Service management project handles the request type based on the mapping of the request type to the issue type. The Customer Request type depends on The service managemen...
How to Sync Service Management Fields in Jira On-premise?
This article shows how to synchronize an Organizations field in Jira Cloud Service Management. The Organizations field is a Jira Service management field, it's a single select drop-down list. Check the Jira Service management documentation...
How to Synchronize Versions in Jira On-premise?
This article shows how to sync fix versions between Jira instances. Jira version is an object that includes the following elements: version name version start date version release date version description Basic versions synchronization inv...
How to Sync Multiple Projects with Multiple Issue Types in Jira On-premise?
In some cases, you need to sync a certain types of issue into the specific project. Depending on the replica issue type or project key you can specify the condition in the script. With Exalate, you can configure synchronization of the issue type,...
How to Create a Jira Link Between Issues in Local Sync?
This article shows how to create a real JIRA link between the source and destination issues in local connection . The link remains even if the issue has been Unexalated. By default, the Exalate app displays a remote issue link on the Sync panel...
How to Set a Default Epic on the Destination Side in Jira On-premise?
This article shows how to set a default epic on the Destination side. Introduction You can set a default epic for all issues received from the other side. With the help of Exalate external scripts library this can be done with one single line ...
How to Stop Issue Sync in Jira On-premise?
There are certain cases when you need to stop an issue synchronization at some point. Exalate has a built-in feature that helps to stop synchronizing an issue. A typical use case is 'Move issue from one instance to another' which is actua...
How to Update a Local Custom Field with the Remote Issue Key in Jira On-premise?
How to Sync a Comment with a Remote Issue Key in Jira On-premise?
In some cases, you want to know where the comment came from, specifically, when you have several Projects in sync.  With Exalate, you can show the remote Issue Key when synching comments.  You can configure the Data filter to send the ...
How to Sync Elements Connect Custom Field's Value when they are Connected to the Same Database in Jira On-premise?
Introduction The new version of  Elements Connect custom field (v5.13.0) does not accept an array of ids as a value. Therefore, you need to convert ids to values. This article provides an example of the script which helps to sync...