This article shows how to synchronize the Requested Item(RITM) entity on ServiceNow.
Exalate app allows you to synchronize different entity types on ServiceNow.
You can add sync rules to synchronize each entity type separately or combine sync rules for multiple entities within one connection.
To send the Request Item data use the code below
You need to map the incoming entities. For example:
- Jira issue of type improvement to the ServiceNow Request item
To create RITM (Requested Item) with the received information on your side add the code below
To start the synchronization create a trigger for every entity type separately.