This article shows how to synchronize the Problem entity from the Change Management module on ServiceNow.
Exalate app allows you to synchronize different entity types on ServiceNow. One of them is a Problem entity from the Problem Management module.
You can add sync rules to synchronize the Problem.
To send the Problem data use the code below
You need to map the incoming entities. For example:
- Jira issue of type Bug to the ServiceNow Problem
To create Problem with the received information on your side add the code below
To start the synchronization create a trigger for every entity type separately.