Articles
How to Sync Attachments in Freshservice
By default, attachment synchronization is disabled in Freshservice. This is done to avoid potential errors caused by exceeding the storage limits on Freshservice tickets. Why is Attachment Sync Disabled by Default? Freshservice imposes a...
How to Sync Comments in Freshservice
Explore how to sync comments (internal and public-facing) in Freshservice using Exalate.
How to Sync Priority in Exalate for Freshservice
In this article, we describe how to sync ticket priority in Exalate for Freshservice. In Freshservice, the default "Priority" field is a system field and cannot be edited, modified, or hidden. The available priority values are Low, Medium,...
How to Sync Status in Exalate for Freshservice
To configure mapping to sync statuses in Freshservice, use the following rules:
From Freshservice to Jira
Freshservice Outgoing Sync Rules:
replica.status = entity.status
Jira Incoming Sync Rules:
...
How to Sync Custom Fields in Freshservice
This article shows how to synchronize custom fields in Freshservice. Exalate supports the following types of custom fields from Freshservice: Single line Multi line Multi line dropdown Checkbox Dropdown Date Number De...
How to Sync Rich Text and HTML Between Freshservice and Other Systems
When syncing data between Freshservice and other systems like Jira , GitHub , Azure DevOps , or Jira Cloud , it's important to manage the rich text formatting to ensure that the content maintains its appearance and structure across different...
"Rate Limit" Limitations for Freshservice
Explore the Freshservice API rate limits, tips for managing usage, and how to monitor your API requests. This article covers how to solve the rate limit errors in Freshservice.
How to Sync Inline Images in Freshservice
Learn how to sync inline images in Freshservice using Exalate, an integration solution.