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Exalate Documentation

  • Getting started
  • Basics
  • Scripting
  • Use Cases
  • Troubleshooting
  • Security
  • FAQs
  • Support
  • Academy
  • Home
  • Glossary
  • Basics
    • What is Exalate?
      • Behind the Scenes of a Synchronization
      • Basic Exalate Concepts
      • Exalate Menu Panel
      • Exalate Users
        • Proxy User
      • Installation Guides
        • System requirements to Install Exalate App On Premise
        • Install Exalate for Jira Cloud
          • How to Install Exalate for Jira on Docker?
        • Install Exalate for Jira On-premise
          • Install Exalate for Azure DevOps
            • How to Install Exalate for Azure DevOps on Docker?
            • How to Generate Personal Access Token for Azure DevOps?
          • Install Exalate for GitHub
            • How to Install Exalate for GitHub on Docker?
            • How to Generate a Personal Access Token in GitHub?
            • How to Find the Link to the Admin Console of Exalate for GitHub?
            • How to Migrate to OAuth on GitHub?
          • Install Exalate for Zendesk
            • How to Install Exalate for Zendesk on Docker?
            • How to Change the Proxy User for Zendesk?
          • Install Exalate for ServiceNow
            • How to Install Exalate for ServiceNow on Exalate Cloud?
              • How to Deploy the Exalate Bridge App?
                • How to Set Up Exalate in ServiceNow Using an Update Set?
                • What are the Next Steps to Install Exalate for ServiceNow?
                • How to Configure Exalate for ServiceNow?
            • How to Install ServiceNow on Your Own Server?
              • How to Install Exalate for ServiceNow on Docker?
              • How to Verify your Exalate for ServiceNow?
            • How to Set Up Log In with OAuth Tokens in Exalate for ServiceNow?
            • What Permissions should the Proxy User Have in ServiceNow?
          • Install Exalate for Salesforce
            • How to Install Exalate for Salesforce on Docker?
            • How to Uninstall Exalate from Salesforce?
            • How to Manage User Permissions in Exalate for Salesforce?
            • How to Generate a Security Token in Salesforce?
            • How to Find the Link to the Admin Console of Exalate for Salesforce?
            • Known Issue: Salesforce Installation Problems
          • Install Exalate for HP ALM/QC
          • Setting up a Connection
            • Connection Types
            • Configuration Modes
            • Setting Up a Connection for Jira Cloud
              • Set up a Connection in Basic Mode for Jira Cloud
              • Set Up a Connection in Visual Mode for Jira Cloud
              • Initiate a Connection in Script Mode for Jira Cloud
              • Accept the Connection Invitation in Script Mode for Jira Cloud
              • Setting Up a Basic connection On a Project Level in Exalate for Jira Cloud
            • Setting Up a Connection for Jira On-premise
              • Set up a Connection in Basic Mode for Jira On-premise
              • Set Up a Connection in Visual Mode for Jira On-premise
              • Initiate a Connection in Script Mode for Jira On-premise
              • Accept the Connection Invitation in Script Mode for Jira On-premise
            • Setting Up a Connection for Azure DevOps
              • Set up a Connection in Basic Mode for AzureDevOps
              • Set Up a Connection in Visual Mode for AzureDevOps
              • Initiate a Connection in Script Mode for AzureDevOps
              • Accept the Connection Invitation in Script Mode for AzureDevOps
            • Setting Up a Connection for Zendesk
              • Set up a Connection in Basic Mode for Zendesk
              • Set Up a Connection in Visual Mode for Zendesk
              • Initiate a Connection in Script Mode for Zendesk
              • Accept the Connection Invitation in Script Mode for Zendesk
            • Setting Up a Connection for GitHub
              • Set up a Connection in Basic Mode for GitHub
              • Initiate a Connection in Script Mode for GitHub
              • Accept the Connection Invitation in Script Mode for GitHub
            • Setting Up a Connection for ServiceNow
              • Set up a Connection in Basic Mode for ServiceNow
              • Initiate a Connection in Script Mode for ServiceNow
              • Accept the Connection Invitation in Script Mode for ServiceNow
            • Setting Up a Connection for Salesforce
              • Set up a Connection in Basic Mode for Salesforce
              • Initiate a Connection in Script Mode for Salesforce
              • Accept the Connection Invitation in Script Mode for Salesforce
            • Setting Up a Connection for HP ALM/QC
              • Initiate a Connection for HP ALM/QC
              • Accept the Connection Invitation for HP ALM/QC
            • Upgrading a Basic Connection
          • Configuring a Connection
            • Configuring a Connection for Jira Cloud
              • Configure the Connection in Visual Mode for Jira Cloud
              • Configure the Connection in Script Mode for Jira Cloud
            • Configuring a Connection for Jira On-premise
              • Configure the Connection in Visual Mode for Jira On-premise
              • Configure the Connection in Script Mode for Jira On-premise
            • Configuring a Connection for Azure DevOps
              • Configure the Connection in Visual Mode for Azure DevOps
              • Configure the Connection in Script Mode for Azure DevOps
            • Configuring a Connection for Zendesk
              • Configure the Connection in Visual Mode for Zendesk
              • Configure the Connection in Script Mode for Zendesk
            • Configuring a Connection for GitHub
              • Configure the Connection in Script Mode for GitHub
            • Configuring a Connection for ServiceNow
              • Configure the Connection in Script Mode for ServiceNow
            • Configuring a Connection for Salesforce
              • Configure the Connection in Script Mode for Salesforce
            • Configuring a Connection for HP ALM/QC
              • Configure the Connection for HP ALM/QC
          • Synchronization Operations
            • Triggers Operation
            • Exalate Operation
            • Connect Operation
            • Exalate Now Post Function
            • How to Check the Status of your Synchronization?
              • Sync Panel in the Platform you Use
              • Entity Sync Status tab in Exalate Admin Console
              • Sync Queue
            • How to Stop Synchronization?
              • Clean-up Tools
              • Unexalate Operation
              • Bulk Unexalate
            • Sync Transaction Prioritization
          • Bulk Operations
            • Bulk Exalate
            • Bulk Connect
            • Bulk Unexalate
        • Scripting
          • Configuration Guides
            • Jira Cloud Configuration Guides
              • How to Sync Epics in Jira Cloud?
              • How to Sync Sprints in Jira Cloud?
              • How to Sync Issue Links on Jira Cloud?
              • How to Sync Comments in Jira Cloud?
              • How to Impersonate a Comment in Jira Cloud?
              • How to Synchronize Custom Fields in Jira Cloud?
              • How to Sync a Checkbox Custom Field in Jira Cloud?
              • How to Sync Label Custom Fields in Jira Cloud?
              • How to Sync Request Type using Visual Mode in Jira Service Management?
              • How to Sync Cascading Select Custom Fields in Jira Cloud?
              • How to Sync Group Picker Custom Fields in Jira Cloud?
              • How to Sync Date/DateTime Custom Fields in Jira Cloud?
              • How to Sync Custom Fields with Options in Jira Cloud?
              • How to Sync Components in Jira Cloud?
              • How to Sync Issue Labels in Jira Cloud?
              • How to Sync Time Tracking Fields in Jira Cloud?
              • How to Sync Tasks and Subtasks in Jira Cloud?
              • How to Sync Worklogs in Jira Cloud?
              • How to Sync Issue User Fields in Jira Cloud?
              • How to Sync a Resolution Field in Jira Cloud?
              • How to Sync Issue Priority Fields in Jira Cloud?
              • How to Sync Watchers Field in Jira Cloud?
              • How to Sync Issue Types in Jira Cloud?
              • How to Synchronize a Due Date Field in Jira Cloud?
              • How to Synchronize Issue Change History in Jira Cloud?
              • How to Synchronize Versions in Jira Cloud?
              • How to sync Elements Connect Fields with Different Key Values in Jira Cloud?
              • How to Unify Workflows with Global Transitions in Jira Cloud?
              • How to Stop Issue Sync in Jira Cloud?
              • How to Automatically Unexalate Issues Moved to Another Project on Jira Cloud?
              • How to Sync Customer Request Type Field in Jira Service Desk on Jira Cloud?
              • How to Sync Organizations Fields in Jira Service Desk?
              • How to Sync Organization Field Values to a Text Custom Field in Jira Cloud?
              • How to Sync Change History to the Text Custom Field?
              • How to Update a Local Custom Field with the Remote Issue Key in Jira Cloud?
              • How to Sync a Comment with a Remote Issue Key in Jira Cloud?
              • How to Sync Status on Jira Cloud?
              • How to Sync Elements Connect Custom Fields Value when they are Connected to the Same Database on Jira Cloud?
            • Jira On-premise Configuration Guides
              • How to Sync Epics in Jira On-premise?
              • How to Sync Sprints on Jira On-premise?
              • How to Sync Ranks in Jira On-premise?
              • How to Sync Comments in Jira On-premise?
              • How to Impersonate a Comment in Jira On-premise?
              • How to Manage Comment Visibility in Jira On-premise?
              • How to Synchronize Custom Fields in Jira On-premise?
              • How to Sync a Checkbox Custom Field in Jira On-premise?
              • How to Sync Label Custom Fields in Jira On-premise?
              • How to Sync Insight Custom Fields?
              • How to Sync Cascading Select Custom Fields in Jira On-premise?
              • How to Sync Group Picker Custom Fields in Jira On-premise?
              • How to Sync Date and DateTime Custom Fields in Jira On-premise?
              • How to Sync Custom Fields with Options in Jira On-premise?
              • How to Access a Workload Attribute Provided by Tempo in Jira On-premise?
              • How to Sync Story Point Custom Fields in Jira On-premise?
              • How to Synchronize Attachments in Jira On-premise?
              • How to Sync Components in Jira On-premise?
              • How to Sync Issue Labels in Jira On-premise?
              • How to Sync Time Tracking Fields in Jira On-premise?
              • How to Sync Tasks and Subtasks in Jira On-premise?
              • How to Synchronize SecurityLevel Issue Field in Jira On-premise?
              • How to Sync Worklogs in Jira On-premise?
              • How to Start Issue Sync in Jira On-premise?
              • How to Sync an Issue Key to the Summary Name in Jira on-premise?
              • How to Sync Issue User Fields in Jira On-premise?
              • How to Synchronize Issue Change History in Jira On-premise?
              • How to Synchronize a Resolution Field in Jira On-premise?
              • How to Sync Watchers Field in Jira On-premise?
              • How to Sync Issue Types in Jira On-premise?
              • How to Sync a Due Date Field in Jira On-premise?
              • How to Sync Statuses in Jira On-premise?
              • How to Synchronize Issue Links on Jira On-premise?
              • How to Set Custom Headers in Communication Between Exalate on Jira On-premise and Other Exalate Apps?
              • How to Sync Organizations Field Values from Jira Service Desk to a Text Custom Field in Jira?
              • How to Sync a Scripted Custom Field with a Text Custom Field on Jira On-premise?
              • How to Sync Request Participants in Jira On-premise?
              • How to Sync Customer Request Type Field in Jira Service Management?
              • How to Sync Service Management Fields in Jira On-premise?
              • How to Synchronize Versions in Jira On-premise?
              • How to Sync Multiple Projects with Multiple Issue Types in Jira On-premise?
              • How to Create a Jira Link Between Issues in Local Sync?
              • How to Set a Default Epic on the Destination Side in Jira On-premise?
              • How to Stop Issue Sync in Jira On-premise?
              • How to Update a Local Custom Field with the Remote Issue Key in Jira On-premise?
              • How to Sync a Comment with a Remote Issue Key in Jira On-premise?
              • How to Sync Elements Connect Custom Field's Value when they are Connected to the Same Database in Jira On-premise?
            • Azure DevOps Configuration Guides
              • How to Sync Comments in Azure DevOps?
              • How to Synchronize Custom Fields in Azure DevOps?
              • How to Sync Attachments in Azure DevOps?
              • How to Sync Statuses in Azure DevOps?
              • How to Synchronize Area and Iteration Paths in Azure DevOps?
              • How to Configure Sync to Multiple Projects in Azure DevOps?
              • How to Sync Elements Connect Fields with Different Key Values in Azure DevOps?
              • How to Sync Work Item Fields Obtained through a REST API Call in Azure DevOps?
              • How to Sync Work Items with a Parent Link in Exalate for Azure DevOps?
            • ServiceNow Configuration Guides
              • What are the REST APIs Used by Exalate to access ServiceNow?
              • How to Extract a User from a ReferenceId Field?
              • How to Synchronize Different Field Types on ServiceNow?
              • How to Synchronize Case on ServiceNow?
              • How to Synchronize Change Request on ServiceNow?
              • How to Synchronize Problem on ServiceNow?
              • How to Synchronize Multiple Entities on ServiceNow?
              • How to Synchronize RITM (Request Item) on ServiceNow?
              • How to Synchronize Catalog Task on ServiceNow?
              • How to Send and Update Reference Fields in ServiceNow?
              • How to Sync Comments in ServiceNow?
              • How to Sync Attachments in ServiceNow?
              • How to Sync Statuses in ServiceNow?
              • How to Sync Stories in Exalate for ServiceNow?
              • How to Sync Epics in Exalate for ServiceNow?
              • How to Sync Scrum Tasks in Exalate for ServiceNow?
              • How to Sync Defects in Exalate for ServiceNow?
              • How to Sync Enhancements in Exalate for ServiceNow?
              • How to Sync Any Entity in Exalate for ServiceNow?
              • How to Sync Entities to an Import Set with Exalate for ServiceNow?
              • How to Sync Elements Connect Fields with Different Key Values in ServiceNow?
              • How to Set Custom Headers in Communication between Exalate and ServiceNow?
            • Zendesk Configuration Guides
              • How to Sync Comments in Zendesk?
              • How to Impersonate a Comment in Zendesk?
              • How to Manage Comment Visibility when Receiving Comments in Zendesk?
              • How to Sync Attachments in Zendesk?
              • How to Sync Issue Labels in Zendesk?
              • How to Sync Issue Priority Fields in Zendesk?
              • How to Sync IssueTypes in Zendesk?
              • How to Sync Statuses in Zendesk?
              • How to Sync User Fields in Zendesk?
              • How to Sync Elements Connect Fields with Different Key Values in Zendesk?
              • How to Convert Data between HTML and Markdown in Zendesk?
            • GitHub Configuration Guides
              • How to Synchronize Comments in GitHub?
              • How to Sync Assignees on GitHub?
              • How to Add Remote Issue Link on GitHub?
              • How to Sync Issue Labels on GitHub?
              • How to Sync Milestones from Github to Jira?
              • How to Sync Statuses in GitHub?
              • How to Sync Pull Requests on GitHub?
              • How to Configure Sync to Multiple Repositories in GitHub?
              • How to Sync Elements Connect Field with Different Key Values in GitHub?
            • Salesforce Configuration Guides
              • How to Sync Any Entity in Exalate for Salesforce?
              • How to Sync Date/Datetime in Exalate for Salesforce?
              • How to Sync Picklist and Picklist Multi-Select Fields in Exalate for Salesforce?
              • How to Sync Priority in Exalate for Salesforce?
              • How to Sync Statuses in Exalate for Salesforce?
            • HP QC/ALM Configuration Guides
              • How to Upgrade Exalate for HP ALM/QC?
              • How to Stop Synchronization on HP ALM/QC?
              • How to Synchronize Defects and Test Cases in HP ALM/QC?
              • How to Sync HP ALM/QC Custom Fields?
              • How to Add a Remote Issue Key Field in HP ALM/QC?
              • How to Synchronize Comments in HP ALM/QC?
              • How to Sync Attachments in HP ALM/QC?
              • How to Sync Statuses in HP ALM/QC?
              • How to Sync Elements Connect Fields with Different Key Values in HP ALM/QC?
            • Scripts in Visual Mode
            • How to Sync CreatedDate Field?
            • Multiple Workflow Orchestrations
            • How to Sync Epics from Azure DevOps to Jira Cloud?
          • Exalate API Reference Documentation
            • Exalate Object Types
              • Status Structure
              • Basic Object Types
              • CustomField Structure
              • Component Structure
              • Project Structure
              • ChangeItem Structure
              • IssueLinks Structure
              • Attachment Structure
              • IssueType Structure
              • Option Structure
              • SecurityLevel Structure
              • Comment Structure
              • Watchers Structure
              • User Structure
              • Version Structure
              • Priority Structure
              • ChangeHistory Structure
              • Label Structure
              • Resolution Scructure
              • EntityProperties Structure and Sync
              • Worklog Structure
              • setManuallyAdjust Utility Function for Worklog
              • setRetain Utility Function for Worklog
              • setAutoAdjust Utility Function for Worklog
            • Exalate API Reference for Jira Cloud and Jira On-premise
              • Jira Cloud and On-premise Fields and Entities Available for Synchronization
            • Exalate API Reference for Azure DevOps
              • Azure DevOps Fields and Entities Available for Synchronization
            • Exalate API Reference for ServiceNow
              • ServiceNow Fields and Entities Available for Synchronization
              • How to Find Out the Name of a Field in ServiceNow?
            • Exalate API Reference for GitHub
              • GitHub Fields and Entities Available for Synchronization
            • Exalate API Reference for Zendesk
              • Zendesk Fields and Entities Available for Synchronization
            • Exalate API Reference for Salesforce
              • Salesforce Fields and Entities Available for Synchronization
              • How to Find Out Objects and Field Names for Script Mode in Salesforce?
              • Where to Find an Object URN in Salesforce?
            • Exalate API Reference for HP ALM/QC
              • HP ALM/QC Fields and Entities Available for Synchronization
            • Script Helpers
              • attachmentHelper
                • mergeAttachments
              • commentHelper
                • mergeComments—with custom formatting
                • addComment
                • filterLocal
                • mergeComments
              • debugHelper
                • debug.error
              • nodeHelper
                • canUserEditComments
                • createComponent
                • createOption
                • createVersion
                • getCascadingSelect
                • getComponent
                • getCustomFieldDefaultValue
                • getHtmlComments
                • getHtmlField
                • getIssueType
                • getLabel
                • getLocalIssueFromRemoteUrn
                • getOption
                • getOptions
                • getPriority
                • getProject
                • getProjectByName
                • getRemoteIssueLinks
                • getResolution
                • getStatus
                • getUser
                • getUserByEmail
                • getUserByFullName
                • getUserByUsername
                • getVersion
                • isIssueEditable
                • isUserAssignable
                • nodeHelper.createUser
                • toMarkDownComments
                • toMarkDownFromHtml
                • getSecurityLevelId
                • getDefaultIssueType
                • stripHTML
                • getAssignmentGroupByName
                • getReference
                • getTableByLink
                • getSecurityLevelName
                • getTableByName
                • getBusinessServiceByName
              • syncHelper
                • getLocalIssueKeyFromRemoteId
                • isUnderSync
                • unExalateAfterProcessing
                • syncBackAfterProcessing
              • userHelper
                • createUser
                • findInGroup
                • findWithRole
                • getByEmail
                • getByKey
                • getByUsername
                • hasRole
                • isGroupMember
              • workflowHelper
                • transition as executor
                • transition as proxyuser
              • workLogHelper
                • addWorkLog
                • mergeWorkLogs - with custom handling
                • filterLocal - workLogs
                • mergeNewWorkLogs
              • commentHelper for HP ALM/QC
                • getSingleCommentFromCommentsArea
                • mergeCommentsIntoCommentsArea
              • qcHelper in HP ALM/QC Helpers
                • getTestType(qcHelper)
                • getTestPlan(qcHelper)
                • getStatus (qcHelper)
                • getPriority (qcHelper)
                • getOptions (qcHelper)
                • getUserByUsername (qcHelper)
                • findOption (qcHelper)
              • How to Use a Store(Issue) Function?
            • Custom Keys
              • Docker Variables
              • Working with External Scripts
                • Externalizing existing scripts
                • How to set up an advanced scripting environment for Jira Cloud and Jira on-premise?
                • Adding basic external script
                • How to Work with External Scripts in Jira On-premise?
                • External Scripts Library with a Bit of TLC
                  • Versions.groovy
                  • Components.groovy
                  • IssueLinks.groovy
                • Examples of Using External Scripts
                  • How to Move Issues Automatically in Jira On-premise?
                  • How to Sync Tempo Worklogs using External Scripts in Jira Cloud?
                  • How to Move Existing Scripts to the External Scripts Library?
                  • How to Add an External Script in Jira On-premise?
                  • How to Sync Status using External Scripts in Jira On-premise?
                  • How to Match Custom Field Sync Using External Scripts in Jira On-premise?
                  • How to Sync Sub Tasks Using External Scripts in Jira On-premise?
                  • How to SyncTempo Worklogs using External Scripts in Jira On-premise?
                  • How to Sync Status using External Scripts in Jira Cloud?
              • How to Check if Entities are Synced?
            • Use Cases
              • Unidirectional Sync from Service Desk
              • Bidirectional Sync between Service Desk & Development
              • Cross Company Project Collaboration
              • Service Management to Multiple Projects
              • Local Synchronization
              • Issue Sync from Jira On-premise to Jira Cloud
              • Sync Private Jira On-premise to Jira Cloud
              • How to Sync Existing Defects in HP ALM/QC with Remote Issues in Jira?
              • Sync Public and Private Jira On-premises
              • HP ALM and Jira Integration
              • Sync between Multiple Jira Cloud Instances
              • Unidirectional Sync for Jira Cloud
              • Jira Service Management to Jira Software
              • GitHub and Jira Integration
              • Synchronization Between Private Jira On-premise Instances
              • Complex Workflows with Advanced Validations
              • Servicenow and Jira Integration
              • Automation For Jira Integration
                • Issue Archiving with Exalate and Automation-For-Jira
              • Comment Visibility - an Advanced Issue Sync Case
              • How to Sync Urgency and Priority between ServiceNow and Jira?
              • Synchronize ServiceNow Change Requests and Jira Issues
              • Transferring Exalate Configurations from Jira Server to Jira Cloud or Jira Data Center
              • Sync Milestones between GitHub and Jira On-premise
              • How to Sync Multiple Zendesk Tickets to One Jira Cloud Issue?
              • How to Convert Remote Status Changes to Local Comments between Jira Cloud and Jira On-premise?
            • Troubleshooting
              • Error Handling
              • Set up error notifications
              • How to Change the Error Impact?
              • Troubleshooting in Jira Cloud
                • User Fields Don't Sync
                • Can't Get Workflow Scheme for Project while Syncing Statuses
                • Error Creating or Updating Issue: Field Can't be Set
                • Host Returned HTTP Response Code 500 when Installing Exalate App for Jira Cloud
                • REST Exception while Getting User by Username `null` on Jira Cloud
                • Updating Comments or Worklog Doesn't Put Issue under Sync
                • Syncing Attachments Throws Maximum Filename Size Error
                • Custom Fields Don't Sync
                • Subtask Sync between Team-Managed Projects Fails
                • Exalate Can't Comment on the Jira Issue
                • Attachment Sync Fails Because it Takes Too Long
                • "Project key is not set" when Syncing Issues via Local Connection
                • Problem Filtering Internal Comments on Jira Service Management
                • Known issue: Projects List isn't Available during Connection Setup
                • Java.sql.SQLException: Incorrect String Value
                • Invalid Issue Type Selected
                • Connect Operation Does Not Sync Existing Comments, Attachments and Worklogs
              • Troubleshooting in Azure DevOps
                • Can't to Log in to Exalate for Azure DevOps using PAT
                • Creating an Area Path Filter Fails
                • Exalate isn't Accessible in the Organization Settings
                • Known Issue: Error after Verifying Exalate for Azure DevOps
                • This Login.live.com Page can't be Found
              • Troubleshooting in Jira on-premise
                • Proxy User Can't Access Service Desk
                • Proxy User Can't Create Attachments
                • Incompatibility with Prevent Anonymous Access 2.1
                • Votes, Voters, Epic Links don't Sync Automatically
                • Can't install Exalate by Uploading .Jar File
                • Local connection is Detected while Creating Connection between Different Jira On-premise Instances
                • Exalate production is down. How do I ensure all changes are synchronized?
                • Java.lang.NoSuchMethodError
                • Java.sql.SQLException: Incorrect String Value
                • Missing Property Exception when Using Exalate External Scripts
                • SQL Exception Thrown by the Active Objects Library
                • Exalate isn't Loading After an Update
                • Project Key wasn't Set
                • No Signature for toTimestamp Error
                • Jira Performance Issues Related to Multiple Issue Views Open at the Same Time
                • Organization Sync is Broken
                • Method Not Allowed Error on Jira v9.0.0
                • Known Issue: Incompatibility with the Field Security Add On
              • Troubleshooting in GitHub
                • The App Installation Can't be Finished
                • Failed to Log In to the Exalate App for GitHub
                • Search Limit on GitHub
              • Troubleshooting in ServiceNow
                • Known issue: ServiceNow doesn't Support OR Operators in Trigger Queries
                • Known Issue: Token Can't be Generated if the Password Contains Special Characters
              • Troubleshooting in Zendesk
                • Couldn't Install Exalate for Zendesk
                • Exalate App for Zendesk Doesn't Authenticate Automatically on Safari
                • Error when Syncing Comments or Attachments in Zendesk
                • A New Sync Isn't Scheduled
                • Recreate a Lost Webhook
                • Custom Fields are Randomly Updating
              • Troubleshooting in Salesforce
                • Request Node Button has Grayed Out
                • Comments Sync Fails
                • Known Issue: Salesforce Installation Problems
              • Troubleshooting in HP ALM/QC
                • Can't Log In to Admin of the Exalate App for HP ALM/QC
                • Problems during Installation using Yum
              • Dealing with Specific Errors
                • Create Issue Error
                • Attachment Checksum Failed
                • Attachment Error
                • Server File System Access Error
                • Error Updating an Issue
                • Worklog Error
                • Project Key is Invalid
                • java.lang.Errors Cause Exalate Synchronization to Stop
                • Comment Can't be Created because the Text is Too Long
                • General SSLEngine Problem
                • UnhandledHubCustomFieldValueConversionException Error
                • Ambiguous Method Overloading for Method nodeHelper.getIssueType
                • Known Issue: Exalate isn't Displaying Correctly in IE 11
                • Connection Can't be Renamed
                • Unblocking the Required Fields Error
                • Invalid License Key
                • Error notifications Aren't Sent to the Administrators
                • filterLocal Doesn't Filter Out Service Management Internal Comments
                • Can't Sync Attachments between Jira on Windows Server and HP ALM/QC
                • Overlap between Custom Fields and System Fields
                • Workaround on Updating Closed Issues that Can't be Edited
                • Free Plan License Errors
                • Cannot Sync the Epic Name Field
                • Our Team has been Notified
                • Issue Does Not Exist or You Do Not Have Permission to See it
                • Communication With an Instance is Giving a Network Error after Upgrading to Exalate 5.0
                • Updating External Scripts to be Compatible with Exalate 5.2.2 Onwards
                • Root Causing Sync Rules Scripts Errors
                • Unblocking Required Fields Error
            • Security
              • Security FAQs
                • How is the Data Secured on the Exalate Server for Jira Cloud?
                • How to Secure a Connection between Exalate and a PostgreSQL Database in Docker?
              • Security Vulnerability – Unauthorized Creation of Connections
              • Security Vulnerability — You can Access Restricted Project Data with the Connect Operation
              • Security Vulnerability – Anonymous Access to Exalate for Jira Cloud and Exalate for Salesforce
              • Exalate Response to the Recent Vulnerability CVE-2022-22965
              • Exalate Response to Log4j Vulnerability - CVE-2021-44228
              • Exalate Cloud - Whitelist
            • FAQs
              • General FAQs
              • Configuration FAQs
              • Security FAQs
                • How is the Security Improved with Exalate?
              • Pricing and Licensing FAQs
                • What Happens with the Entity in case Synchronization Stops?
                • Is it Possible to Keep the Issue Key Same on Both Sides?
                • Can I Use Exalate for Migration?
                • How to Change the Destination Instance URL?
                • What is the Max Attachment Size that Exalate Can Synchronize?
                • What is the Difference between Exalate for Jira Cloud & Jira On-premise?
                • How to Measure Exalate Performance - the Ping Pong Test?
                • How to use REST APIs for Monitoring Purposes?
                • How to Stop Entity Sync?
                • How to Test the Performance of Exalate for Jira Data Center?
                • Does Exalate Support Agile Project Synchronization?
                • Why Aren't I Getting Email Notifications?
                • How Can I Start from Scratch with Exalate?
                • How to Force a Quick Sync of Missing Fields in the Synced Entities?
                • How to Ensure Exalate Does Not Synchronize when Staging a Production Environment into Test?
                • How to Search Issues Under Sync with JQL Functions?
                • What are the Known Product Limitations in Exalate for Salesforce?
              • Release History
                • Jira Cloud - Release History
                  • Jira Cloud - Version 5.4.11
                  • Jira Cloud - Version 5.4.10
                  • Jira Cloud - Version 5.4.8
                  • Jira Cloud - Version 5.4.7
                  • Jira Cloud - Version 5.4.6
                  • Jira Cloud - Version 5.3.5
                  • Jira Cloud - Version 5.3.4
                  • Jira Cloud - Version 5.3.3
                  • Jira Cloud - Version 5.3.2
                  • Jira Cloud - Version 5.3.1
                  • Jira Cloud - Version 5.3.0
                  • Jira Cloud - Version 5.2.7
                  • Jira Cloud - Version 5.2.6
                  • Jira Cloud - Version 5.2.5.1
                  • Jira Cloud - Version 5.2.5
                  • Jira Cloud - Version 5.2.4
                  • Jira Cloud - Version 5.2.3
                  • Jira Cloud - Version 5.2.2
                  • Jira Cloud - Version 5.2.1
                  • Jira Cloud - Version 5.2.0
                  • Jira Cloud - Version 5.1.6
                  • Jira Cloud - Version 5.1.5
                  • Jira Cloud - Version 5.1.4
                  • Jira Cloud - Version 5.1.3.1
                  • Jira Cloud - Version 5.1.2.2
                  • Jira Cloud - Version 4.1.7-AC (internal: 5.1.2)
                  • Jira Cloud - Version 4.1.7-AC (internal: 5.1.1)
                  • Jira Cloud - Version 4.1.7-AC (internal: 5.1.0)
                  • Jira Cloud - Version 4.1.6-AC (internal: 5.0.67)
                  • Jira Cloud - Version 4.1.6-AC (internal: 5.0.65)
                  • Jira Cloud - Version 4.1.6-AC (internal: 5.0.64)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.61)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.60)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.59)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.56)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.55)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.53)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.52)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.49)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.45)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.44)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.42)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.40)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.37)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.35)
                  • Jira Cloud - Version 4.1.2-AC (internal: 5.0.16)
                  • Jira Cloud - Version 4.1.0-AC (internal: 5.0.0)
                  • Jira Cloud - Version 4.1.0-AC (internal: 4.6.12)
                • Jira On-Premise - Release History
                  • Jira on-premise - Version 5.4.16
                  • Jira on-premise - Version 5.4.15
                  • Jira on-premise - Version 5.4.12
                  • Jira on-premise - Version 5.4.2
                  • Jira on-premise - Version 5.4.1
                  • Jira on-premise - Version 5.4.0
                  • Jira on-premise - Version 5.3.9
                  • Jira on-premise - Version 5.3.8
                  • Jira on-premise - Version 5.3.7
                  • Jira on-premise - Version 5.3.6
                  • Jira on-premise - Version 5.3.5
                  • Jira on-premise - Version 5.3.4
                  • Jira on-premise - Version 5.3.3
                  • Jira on-premise - Version 5.3.2
                  • Jira on-premise - Version 5.3.1
                  • Jira on-premise - Version 5.2.5
                  • Jira on-premise - Version 5.3.0
                  • Jira on-premise - Version 5.2.6
                  • Jira on-premise - Version 5.2.4
                  • Jira on-premise - Version 5.2.3
                  • Jira on-premise - Version 5.2.2
                  • Jira on-premise - Version 5.2.1
                  • Jira on-premise - Version 5.2.0
                  • Jira on-premise - Version 5.1.9
                  • Jira on-premise - Version 5.1.8
                  • Jira on-premise - Version 5.1.7
                  • Jira on-premise - Version 5.1.4
                  • Jira on-premise - Version 5.1.3
                  • Jira on-premise - Version 5.1.2
                  • Jira on-premise - Version 5.1.1
                  • Jira on-premise - Version 5.1.0
                  • Jira on-premise - Version 5.0.6
                  • Jira on-premise - Version 5.0.5
                  • Jira on-premise - Version 5.0.4
                  • Jira on-premise - Version 5.0.3
                  • Jira on-premise - Version 5.0.2
                  • Jira on-premise - Version 5.0.1
                  • Jira on-premise - Version 4.7.9
                  • Jira on-premise - Version 4.7.8
                  • Jira on-premise - Version 4.7.7
                  • Jira on-premise - Version 4.7.6
                  • Jira on-premise - Version 4.7.5
                  • Jira on-premise - Version 4.7.4
                  • Jira on-premise - Version 4.7.3
                  • Jira on-premise - Version 4.7.2
                  • Jira on-premise - Version 4.7.1
                  • Jira on-premise - Version 4.6.19
                  • Jira on-premise - Version 4.6.17
                  • Jira on-premise - Version 4.6.12
                  • Jira on-premise - Version 4.6.11
                • Azure DevOps - Release History
                  • Azure DevOps - Version 5.4.13
                  • Azure DevOps - Version 5.4.11
                  • Azure DevOps - Version 5.4.10
                  • Azure DevOps - Version 5.4.9
                  • Azure DevOps - Version 5.4.8
                  • Azure DevOps - Version 5.4.6
                  • Azure DevOps - Version 5.4.1
                  • Azure DevOps - Version 5.4.0
                  • Azure DevOps - Version 5.3.3
                  • Azure DevOps - Version 5.3.2
                  • Azure DevOps - Version 5.3.1
                  • Azure DevOps - Version 5.3.0
                  • Azure DevOps - Version 5.2.5
                  • Azure DevOps - Version 5.2.4
                  • Azure DevOps - Version 5.2.3
                  • Azure DevOps - Version 5.2.2
                  • Azure DevOps - Version 5.2.1
                  • Azure DevOps - Version 5.2.0.1
                  • Azure DevOps - Version 5.2.0
                  • Azure DevOps - Version 5.1.3
                  • Azure DevOps - Version 5.1.2
                  • Azure DevOps - Version 5.1.1
                  • Azure DevOps - Version 5.1.0
                  • Azure DevOps - Version 5.0.27
                  • Azure DevOps - Version 5.0.22
                  • Azure DevOps - Version 5.0.21
                  • Azure DevOps - Version 5.0.20
                  • AzureDevOps - Version 5.0.19
                  • Azure DevOps - Version 5.0.18
                  • Azure DevOps - Version 5.0.17
                  • Azure DevOps - Version 5.0.14
                  • Azure DevOps - Version 5.0.12
                  • Azure DevOps - Version 5.0.10
                  • Azure DevOps - Version 5.0.0
                  • Azure DevOps - Version 4.6.3
                  • Azure DevOps - Version 4.6.0
                • ServiceNow - Release History
                  • ServiceNow - Version 5.4.11
                  • ServiceNow - Version 5.4.10
                  • ServiceNow - Version 5.4.9
                  • ServiceNow - Version 5.4.8
                  • ServiceNow - Version 5.4.6
                  • ServiceNow - Version 5.4.0
                  • ServiceNow - Version 5.3.1
                  • ServiceNow - Version 5.3.0.1
                  • ServiceNow - Version 5.2.7
                  • ServiceNow - Version 5.2.6
                  • ServiceNow - Version 5.2.5
                  • ServiceNow - Version 5.2.4
                  • ServiceNow - Version 5.2.3
                  • ServiceNow - Version 5.2.2
                  • ServiceNow - Version 5.2.1
                  • ServiceNow - Version 5.2.0
                  • ServiceNow - Version 5.1.3
                  • ServiceNow - Version 5.1.2
                  • ServiceNow - Version 5.1.1
                  • ServiceNow - Version 5.0.28
                  • ServiceNow - Version 5.0.27
                  • ServiceNow - Version 5.0.26
                  • ServiceNow - Version 5.0.24
                  • ServiceNow - Version 5.0.21
                  • Servicenow - Version 5.0.19
                  • Servicenow - Version 5.0.16
                  • Servicenow - Version 5.0.0
                  • Servicenow - Version 4.7.4
                  • Servicenow - Version 4.7.1
                • Zendesk - Release History
                  • Zendesk - Version 5.4.11
                  • Zendesk - Version 5.4.10
                  • Zendesk - Version 5.4.8
                  • Zendesk - Version 5.4.6
                  • Zendesk - Version 5.3.3
                  • Zendesk - Version 5.3.2
                  • Zendesk - Version 5.3.1
                  • Zendesk - Version 5.3.0
                  • Zendesk - Version 5.2.2
                  • Zendesk - Version 5.2.1
                  • Zendesk - Version 5.2.0
                  • Zendesk - Version 5.1.3
                  • Zendesk - Version 5.1.2.2
                  • Zendesk - Version 5.1.1
                  • Zendesk - Version 5.1.0.1
                  • Zendesk - Version 5.1.0
                  • Zendesk - Version 5.0.30
                  • Zendesk - Version 5.0.29
                  • Zendesk - Version 5.0.28
                  • Zendesk - Version 5.0.27
                  • Zendesk - Version 5.0.26
                  • Zendesk - Version 5.0.25
                  • Zendesk - Version 5.0.24
                  • Zendesk - Version 5.0.21
                  • Zendesk - Version 5.0.18
                  • Zendesk - Version 5.0.15
                  • Zendesk - Version 5.0.14
                  • Zendesk - Version 5.0.12
                  • Zendesk - Version 5.0.10
                  • Zendesk - Version 5.0.0
                  • Zendesk - Version 4.6.8
                • GitHub - Release History
                  • GitHub - Version 5.4.11
                  • GitHub - Version 5.4.10
                  • GitHub - Version 5.4.9
                  • GitHub - Version 5.4.8
                  • GitHub - Version 5.4.6
                  • GitHub - Version 5.4.4
                  • GitHub - Version 5.4.3
                  • GitHub - Version 5.4.2
                  • GitHub - Version 5.4.1
                  • GitHub - Version 5.4.0.1
                  • GitHub - Version 5.4.0
                  • GitHub - Version 5.3.2
                  • GitHub - Version 5.3.1
                  • GitHub - Version 5.3.0
                  • GitHub - Version 5.2.3
                  • GitHub - Version 5.2.2
                  • GitHub - Version 5.2.1
                  • GitHub - Version 5.2.0
                  • GitHub - Version 5.1.4
                  • GitHub - Version 5.1.3
                  • GitHub - Version 5.1.2
                  • GitHub - Version 5.1.1
                  • GitHub - Version 5.1.0
                  • GitHub - Version 5.0.17.1
                  • GitHub - Version 5.0.17
                  • GitHub - Version 5.0.16
                  • GitHub - Version 5.0.14
                  • GitHub - Version 5.0.13
                  • GitHub - Version 5.0.9
                  • GitHub - Version 5.0.8
                  • GitHub - Version 5.0.0
                  • GitHub - Version 4.6.12
                • Salesforce - Release History
                  • Salesforce - Version 5.4.11
                  • Salesforce - Version 5.4.10
                  • Salesforce - Version 5.4.9
                  • Salesforce - Version 5.4.8
                  • Salesforce - Version 5.4.6
                  • Salesforce - Version 5.4.2
                  • Salesforce - Version 5.4.1
                  • Salesforce - Version 5.4.0.1
                  • Salesforce - Version 5.2.2
                  • Salesforce - Version 5.2.1
                  • Salesforce - Version 5.2.0
                  • Salesforce - Version 0.5.1
                  • Salesforce - Version 0.5.0
                • HP QC/ALM - Release History
                  • HP ALM/QC - Version 5.0.14
                  • HP ALM/QC - Version 5.0.13
                  • HP ALM/QC - Version 5.0.12
                  • HP ALM/QC - Version 5.0.11
                  • HP ALM/QC - Version 5.0.10.1
                  • HP ALM/QC - Version 5.0.10
                  • HP ALM/QC - Version 5.0.8
                  • HP ALM/QC - Version 5.0.7
                  • HP ALM/QC - Version 5.0.6
                  • HP ALM/QC - Version 5.0.5
                  • HP ALM/QC - Version 5.0.1
                  • HP ALM/QC - Version 5.0.0
              • Support
                • Data Security and Privacy Statement
                • Professional Services
                • Exalate for Jira Server End of Support and Maintenance
                • Exalate Premier Support Option
                • How to Generate Support.zip File?
                • Service Level Agreement
                • Exalate Cloud - What to Expect
              • Pricing & Licensing
                • Pricing & Licensing FAQs
                  • How to Configure an Exalate Instance License on Jira On-premise?
                  • How to Activate an Exalate Network License Key?
                  • How to Update an Exalate License Key on Jira?
                  • How to Edit an Exalate License Key?
                  • How to get an Exalate Instance License?
                  • How to Switch to a Free Plan License in Exalate for Jira Cloud?
                  • How to Upgrade a Free Plan License in Jira Cloud?
                  • How to Upgrade a Free Plan License?
                  • How to Manage Stripe Billing Information?
                  • Free Plan: Clarifications
              • Home
              • Exalate Basics

              Configuring a Connection

              Configuring a Connection for Jira Cloud

              Configuring a Connection for Jira On-premise

              Configuring a Connection for Azure DevOps

              Configuring a Connection for Zendesk

              Configuring a Connection for GitHub

              Configuring a Connection for ServiceNow

              Configuring a Connection for Salesforce

              Configuring a Connection for HP ALM/QC

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