Knowledge Base Logo

Exalate Documentation

  • Getting started
  • Basics
  • Scripting
  • Use Cases
  • Troubleshooting
  • Security
  • FAQs
  • Support
  • Academy
  • Home
  • Glossary
  • Basics
    • What is Exalate?
    • Behind the Scenes of a Synchronization
    • Basic Exalate Concepts
    • Exalate Menu Panel
    • Exalate Users
      • Proxy User
    • Installation Guides
      • System requirements to Install Exalate App On Premise
      • Install Exalate for Jira Cloud
        • How to Install Exalate for Jira on Docker?
      • Install Exalate for Jira On-premise
      • Install Exalate for Azure DevOps
        • How to Install Exalate for Azure DevOps on Docker?
        • How to Generate Personal Access Token for Azure DevOps?
      • Install Exalate for GitHub
        • How to Install Exalate for GitHub on Docker?
        • How to Generate a Personal Access Token in GitHub?
        • How to Find the Link to the Admin Console of Exalate for GitHub?
        • How to Migrate to OAuth on GitHub?
      • Install Exalate for Zendesk
        • How to Generate an Access token for Zendesk?
        • How to Install Exalate for Zendesk on Docker?
      • Install Exalate for ServiceNow
        • How to Install Exalate for ServiceNow on Exalate Cloud?
          • How to Deploy the Exalate Bridge App?
            • How to Set Up Exalate in ServiceNow Using an Update Set?
            • What are the Next Steps to Install Exalate for ServiceNow?
            • How to Configure Exalate for ServiceNow?
        • How to Install ServiceNow on Your Own Server?
          • How to Install Exalate for ServiceNow on Docker?
          • How to Verify your Exalate for ServiceNow?
        • How to Set Up Log In with OAuth Tokens in Exalate for ServiceNow?
        • What Permissions should the Proxy User Have?
      • Install Exalate for Salesforce
        • How to Install Exalate for Salesforce on Docker?
        • How to Uninstall Exalate from Salesforce?
        • How to Manage User Permissions in Exalate for Salesforce?
        • How to Generate a Security Token in Salesforce?
        • How to Find the Link to the Admin Console of Exalate for Salesforce?
      • Install Exalate for HP ALM/QC
    • Setting up a Connection
      • Connection Types
      • Configuration Modes
      • Setting Up a Connection for Jira Cloud
        • Set up a Connection in Basic Mode for Jira Cloud
        • Set Up a Connection in Visual Mode for Jira Cloud
        • Initiate a Connection in Script Mode for Jira Cloud
        • Accept the Connection Invitation in Script Mode for Jira Cloud
        • Setting Up a Basic connection On a Project Level in Exalate for Jira Cloud
      • Setting Up a Connection for Jira On-premise
        • Set up a Connection in Basic Mode for Jira On-premise
        • Set Up a Connection in Visual Mode for Jira On-premise
        • Initiate a Connection in Script Mode for Jira On-premise
        • Accept the Connection Invitation in Script Mode for Jira On-premise
      • Setting Up a Connection for Azure DevOps
        • Set up a Connection in Basic Mode for AzureDevOps
        • Set Up a Connection in Visual Mode for AzureDevOps
        • Initiate a Connection in Script Mode for AzureDevOps
        • Accept the Connection Invitation in Script Mode for AzureDevOps
      • Setting Up a Connection for Zendesk
        • Set up a Connection in Basic Mode for Zendesk
        • Set Up a Connection in Visual Mode for Zendesk
        • Initiate a Connection in Script Mode for Zendesk
        • Accept the Connection Invitation in Script Mode for Zendesk
      • Setting Up a Connection for GitHub
        • Set up a Connection in Basic Mode for GitHub
        • Initiate a Connection in Script Mode for GitHub
        • Accept the Connection Invitation in Script Mode for GitHub
      • Setting Up a Connection for ServiceNow
        • Set up a Connection in Basic Mode for ServiceNow
        • Initiate a Connection in Script Mode for ServiceNow
        • Accept the Connection Invitation in Script Mode for ServiceNow
      • Setting Up a Connection for Salesforce
        • Set up a Connection in Basic Mode for Salesforce
        • Initiate a Connection in Script Mode for Salesforce
        • Accept the Connection Invitation in Script Mode for Salesforce
      • Setting Up a Connection for HP ALM/QC
        • Initiate a Connection for HP ALM/QC
        • Accept the Connection Invitation for HP ALM/QC
      • Upgrading a Basic Connection
    • Configuring a Connection
      • Configuring a Connection for Jira Cloud
        • Configure the Connection in Visual Mode for Jira Cloud
        • Configure the Connection in Script Mode for Jira Cloud
      • Configuring a Connection for Jira On-premise
        • Configure the Connection in Visual Mode for Jira On-premise
        • Configure the Connection in Script Mode for Jira On-premise
      • Configuring a Connection for Azure DevOps
        • Configure the Connection in Visual Mode for Azure DevOps
        • Configure the Connection in Script Mode for Azure DevOps
      • Configuring a Connection for Zendesk
        • Configure the Connection in Visual Mode for Zendesk
        • Configure the Connection in Script Mode for Zendesk
      • Configuring a Connection for GitHub
        • Configure the Connection in Script Mode for GitHub
      • Configuring a Connection for ServiceNow
        • Configure the Connection in Script Mode for ServiceNow
      • Configuring a Connection for Salesforce
        • Configure the Connection in Script Mode for Salesforce
      • Configuring a Connection for HP ALM/QC
        • Configure the Connection for HP ALM/QC
    • Synchronization Operations
      • Triggers Operation
      • Exalate Operation
      • Connect Operation
      • Exalate Now Post Function
      • How to Check the Status of your Synchronization?
        • Sync Panel in the Platform you Use
        • Entity Sync Status tab in Exalate Admin Console
        • Sync Queue
      • How to Stop Synchronization?
        • Clean-up Tools
        • Unexalate Operation
        • Bulk Unexalate
      • Sync Transaction Prioritization
    • Bulk Operations
      • Bulk Exalate
      • Bulk Connect
      • Bulk Unexalate
  • Scripting
    • Configuration Guides
      • Jira Cloud Configuration Guides
        • How to Sync Epics in Jira Cloud?
        • How to Sync Sprints in Jira Cloud?
        • How to Sync Issue Links on Jira Cloud?
        • How to Sync Comments in Jira Cloud?
        • How to Impersonate a Comment in Jira Cloud?
        • How to Synchronize Custom Fields in Jira Cloud?
        • How to Sync a Checkbox Custom Field in Jira Cloud?
        • How to Sync Label Custom Fields in Jira Cloud?
        • How to Sync Request Type using Visual Mode in Jira Service Management?
        • How to Sync Cascading Select Custom Fields in Jira Cloud?
        • How to Sync Group Picker Custom Fields in Jira Cloud?
        • How to Sync Date/DateTime Custom Fields in Jira Cloud?
        • How to Sync Custom Fields with Options in Jira Cloud?
        • How to Sync Components in Jira Cloud?
        • How to Sync Issue Labels in Jira Cloud?
        • How to Sync Time Tracking Fields in Jira Cloud?
        • How to Sync Tasks and Subtasks in Jira Cloud?
        • How to Sync Worklogs in Jira Cloud?
        • How to Sync Issue User Fields in Jira Cloud?
        • How to Sync a Resolution Field in Jira Cloud?
        • How to Sync Issue Priority Fields in Jira Cloud?
        • How to Sync Watchers Field in Jira Cloud?
        • How to Sync Issue Types in Jira Cloud?
        • How to Synchronize a Due Date Field in Jira Cloud?
        • How to Synchronize Issue Change History in Jira Cloud?
        • How to Synchronize Versions in Jira Cloud?
        • How to sync Elements Connect Fields with Different Key Values in Jira Cloud?
        • How to Unify Workflows with Global Transitions in Jira Cloud?
        • How to Stop Issue Sync in Jira Cloud?
        • How to Automatically Unexalate Issues Moved to Another Project on Jira Cloud?
        • How to Sync Customer Request Type Field in Jira Service Desk on Jira Cloud?
        • How to Sync Organizations Fields in Jira Service Desk?
        • How to Sync Organization Field Values to a Text Custom Field in Jira Cloud?
        • How to Sync Change History to the Text Custom Field?
        • How to Update a Local Custom Field with the Remote Issue Key in Jira Cloud?
        • How to Sync a Comment with a Remote Issue Key in Jira Cloud?
        • How to Sync Status on Jira Cloud?
        • How to Sync Elements Connect Custom Fields Value when they are Connected to the Same Database on Jira Cloud?
      • Jira On-premise Configuration Guides
        • How to Sync Epics in Jira On-premise?
        • How to Sync Sprints on Jira On-premise?
        • How to Sync Ranks in Jira On-premise?
        • How to Sync Comments in Jira On-premise?
        • How to Impersonate a Comment in Jira On-premise?
        • How to Manage Comment Visibility in Jira On-premise?
        • How to Synchronize Custom Fields in Jira On-premise?
        • How to Sync a Checkbox Custom Field in Jira On-premise?
        • How to Sync Label Custom Fields in Jira On-premise?
        • How to Sync Insight Custom Fields?
        • How to Sync Cascading Select Custom Fields in Jira On-premise?
        • How to Sync Group Picker Custom Fields in Jira On-premise?
        • How to Sync Date and DateTime Custom Fields in Jira On-premise?
        • How to Sync Custom Fields with Options in Jira On-premise?
        • How to Access a Workload Attribute Provided by Tempo in Jira On-premise?
        • How to Sync Story Point Custom Fields in Jira On-premise?
        • How to Synchronize Attachments in Jira On-premise?
        • How to Sync Components in Jira On-premise?
        • How to Sync Issue Labels in Jira On-premise?
        • How to Sync Time Tracking Fields in Jira On-premise?
        • How to Sync Tasks and Subtasks in Jira On-premise?
        • How to Synchronize SecurityLevel Issue Field in Jira On-premise?
        • How to Sync Worklogs in Jira On-premise?
        • How to Start Issue Sync in Jira On-premise?
        • How to Sync an Issue Key to the Summary Name in Jira on-premise?
        • How to Sync Issue User Fields in Jira On-premise?
        • How to Synchronize Issue Change History in Jira On-premise?
        • How to Synchronize a Resolution Field in Jira On-premise?
        • How to Sync Watchers Field in Jira On-premise?
        • How to Sync Issue Types in Jira On-premise?
        • How to Sync a Due Date Field in Jira On-premise?
        • How to Sync Statuses in Jira On-premise?
        • How to Synchronize Issue Links on Jira On-premise?
        • How to Set Custom Headers in Communication Between Exalate on Jira On-premise and Other Exalate Apps?
        • How to Sync Organizations Field Values from Jira Service Desk to a Text Custom Field in Jira?
        • How to Sync a Scripted Custom Field with a Text Custom Field on Jira On-premise?
        • How to Sync Request Participants in Jira On-premise?
        • How to Sync Customer Request Type Field in Jira Service Management?
        • How to Sync Service Management Fields in Jira On-premise?
        • How to Synchronize Versions in Jira On-premise?
        • How to Sync Multiple Projects with Multiple Issue Types in Jira On-premise?
        • How to Create a Jira Link Between Issues in Local Sync?
        • How to Set a Default Epic on the Destination Side in Jira On-premise?
        • How to Stop Issue Sync in Jira On-premise?
        • How to Update a Local Custom Field with the Remote Issue Key in Jira On-premise?
        • How to Sync a Comment with a Remote Issue Key in Jira On-premise?
        • How to Sync Elements Connect Custom Field's Value when they are Connected to the Same Database in Jira On-premise?
      • Azure DevOps Configuration Guides
        • How to Sync Comments in Azure DevOps?
        • How to Synchronize Custom Fields in Azure DevOps?
        • How to Sync Attachments in Azure DevOps?
        • How to Sync Statuses in Azure DevOps?
        • How to Synchronize Area and Iteration Paths in Azure DevOps?
        • How to Configure Sync to Multiple Projects in Azure DevOps?
        • How to Sync Elements Connect Fields with Different Key Values in Azure DevOps?
        • How to Sync Work Item Fields Obtained through a REST API Call?
      • ServiceNow Configuration Guides
        • What are the REST APIs Used by Exalate to access ServiceNow?
        • How to Extract a User from a ReferenceId Field?
        • How to Synchronize Different Field Types on ServiceNow?
        • How to Synchronize Case on ServiceNow?
        • How to Synchronize Change Request on ServiceNow?
        • How to Synchronize Problem on ServiceNow?
        • How to Synchronize Multiple Entities on ServiceNow?
        • How to Synchronize RITM (Request Item) on ServiceNow?
        • How to Synchronize Catalog Task on ServiceNow?
        • How to Send and Update Reference Fields in ServiceNow?
        • How to Sync Comments in ServiceNow?
        • How to Sync Attachments in ServiceNow?
        • How to Sync Statuses in ServiceNow?
        • How to Sync Stories in Exalate for ServiceNow?
        • How to Sync Epics in Exalate for ServiceNow?
        • How to Sync Scrum Tasks in Exalate for ServiceNow?
        • How to Sync Defects in Exalate for ServiceNow?
        • How to Sync Enhancements in Exalate for ServiceNow?
        • How to Sync Any Entity in Exalate for ServiceNow?
        • How to Sync Entities to an Import Set with Exalate for ServiceNow?
        • How to Sync Elements Connect Fields with Different Key Values in ServiceNow?
        • How to Set Custom Headers in Communication between Exalate and ServiceNow?
      • Zendesk Configuration Guides
        • How to Sync Comments in Zendesk?
        • How to Impersonate a Comment in Zendesk?
        • How to Manage Comment Visibility when Receiving Comments in Zendesk?
        • How to Sync Attachments in Zendesk?
        • How to Sync Issue Labels in Zendesk?
        • How to Sync Issue Priority Fields in Zendesk?
        • How to Sync IssueTypes in Zendesk?
        • How to Sync Statuses in Zendesk?
        • How to Sync User Fields in Zendesk?
        • How to Sync Elements Connect Fields with Different Key Values in Zendesk?
        • How to Convert Data between HTML and Markdown in Zendesk?
      • GitHub Configuration Guides
        • How to Synchronize Comments in GitHub?
        • How to Sync Assignees on GitHub?
        • How to Add Remote Issue Link on GitHub?
        • How to Sync Issue Labels on GitHub?
        • How to Sync Milestones from Github to Jira?
        • How to Sync Statuses in GitHub?
        • How to Sync Pull Requests on GitHub?
        • How to Configure Sync to Multiple Repositories in GitHub?
        • How to Sync Elements Connect Field with Different Key Values in GitHub?
      • Salesforce Configuration Guides
        • How to Sync Any Entity in Exalate for Salesforce?
        • How to Sync Date/Datetime in Exalate for Salesforce?
        • How to Sync Picklist and Picklist Multi-Select Fields in Exalate for Salesforce?
        • How to Sync Priority in Exalate for Salesforce?
        • How to Sync Statuses in Exalate for Salesforce?
      • HP QC/ALM Configuration Guides
        • How to Upgrade Exalate for HP ALM/QC?
        • How to Stop Synchronization on HP ALM/QC?
        • How to Synchronize Defects and Test Cases in HP ALM/QC?
        • How to Sync HP ALM/QC Custom Fields?
        • How to Add a Remote Issue Key Field in HP ALM/QC?
        • How to Synchronize Comments in HP ALM/QC?
        • How to Sync Attachments in HP ALM/QC?
        • How to Sync Statuses in HP ALM/QC?
        • How to Sync Elements Connect Fields with Different Key Values in HP ALM/QC?
      • Scripts in Visual Mode
      • How to Sync CreatedDate Field?
      • Multiple Workflow Orchestrations
      • How to Sync Epics from Azure DevOps to Jira Cloud?
    • Exalate API Reference Documentation
      • Exalate Object Types
        • Status Structure
        • Basic Object Types
        • CustomField Structure
        • Component Structure
        • Project Structure
        • ChangeItem Structure
        • IssueLinks Structure
        • Attachment Structure
        • IssueType Structure
        • Option Structure
        • SecurityLevel Structure
        • Comment Structure
        • Watchers Structure
        • User Structure
        • Version Structure
        • Priority Structure
        • ChangeHistory Structure
        • Label Structure
        • Resolution Scructure
        • EntityProperties Structure and Sync
        • Worklog Structure
        • setManuallyAdjust Utility Function for Worklog
        • setRetain Utility Function for Worklog
        • setAutoAdjust Utility Function for Worklog
      • Exalate API Reference for Jira Cloud and Jira On-premise
        • Jira Cloud and On-premise Fields and Entities Available for Synchronization
      • Exalate API Reference for Azure DevOps
        • Azure DevOps Fields and Entities Available for Synchronization
      • Exalate API Reference for ServiceNow
        • ServiceNow Fields and Entities Available for Synchronization
        • How to Find Out the Name of a Field in ServiceNow?
      • Exalate API Reference for GitHub
        • GitHub Fields and Entities Available for Synchronization
      • Exalate API Reference for Zendesk
        • Zendesk Fields and Entities Available for Synchronization
      • Exalate API Reference for Salesforce
        • Salesforce Fields and Entities Available for Synchronization
        • How to Find Out Objects and Field Names for Script Mode in Salesforce?
        • Where to Find an Object URN in Salesforce?
      • Exalate API Reference for HP ALM/QC
        • HP ALM/QC Fields and Entities Available for Synchronization
      • Script Helpers
        • attachmentHelper
          • mergeAttachments
        • commentHelper
          • mergeComments—with custom formatting
          • addComment
          • filterLocal
          • mergeComments
        • debugHelper
          • debug.error
        • nodeHelper
          • canUserEditComments
          • createComponent
          • createOption
          • createVersion
          • getCascadingSelect
          • getComponent
          • getCustomFieldDefaultValue
          • getHtmlComments
          • getHtmlField
          • getIssueType
          • getLabel
          • getLocalIssueFromRemoteUrn
          • getOption
          • getOptions
          • getPriority
          • getProject
          • getProjectByName
          • getRemoteIssueLinks
          • getResolution
          • getStatus
          • getUser
          • getUserByEmail
          • getUserByFullName
          • getUserByUsername
          • getVersion
          • isIssueEditable
          • isUserAssignable
          • nodeHelper.createUser
          • toMarkDownComments
          • toMarkDownFromHtml
          • getSecurityLevelId
          • getDefaultIssueType
          • stripHTML
          • getAssignmentGroupByName
          • getReference
          • getTableByLink
          • getSecurityLevelName
          • getTableByName
          • getBusinessServiceByName
        • syncHelper
          • getLocalIssueKeyFromRemoteId
          • isUnderSync
          • unExalateAfterProcessing
          • syncBackAfterProcessing
        • userHelper
          • createUser
          • findInGroup
          • findWithRole
          • getByEmail
          • getByKey
          • getByUsername
          • hasRole
          • isGroupMember
        • workflowHelper
          • transition as executor
          • transition as proxyuser
        • workLogHelper
          • addWorkLog
          • mergeWorkLogs - with custom handling
          • filterLocal - workLogs
          • mergeNewWorkLogs
        • commentHelper for HP ALM/QC
          • getSingleCommentFromCommentsArea
          • mergeCommentsIntoCommentsArea
        • qcHelper in HP ALM/QC Helpers
          • getTestType(qcHelper)
          • getTestPlan(qcHelper)
          • getStatus (qcHelper)
          • getPriority (qcHelper)
          • getOptions (qcHelper)
          • getUserByUsername (qcHelper)
          • findOption (qcHelper)
      • Custom Keys
      • Docker Variables
    • Working with External Scripts
      • Externalizing existing scripts
      • How to set up an advanced scripting environment for Jira Cloud and Jira on-premise?
      • Adding basic external script
      • How to Work with External Scripts in Jira On-premise?
      • External Scripts Library with a Bit of TLC
        • Versions.groovy
        • Components.groovy
        • IssueLinks.groovy
      • Examples of Using External Scripts
        • How to Move Issues Automatically in Jira On-premise?
        • How to Sync Tempo Worklogs using External Scripts in Jira Cloud?
        • How to Move Existing Scripts to the External Scripts Library?
        • How to Add an External Script in Jira On-premise?
        • How to Sync Status using External Scripts in Jira On-premise?
        • How to Match Custom Field Sync Using External Scripts in Jira On-premise?
        • How to Sync Sub Tasks Using External Scripts in Jira On-premise?
        • How to SyncTempo Worklogs using External Scripts in Jira On-premise?
        • How to Sync Status using External Scripts in Jira Cloud?
    • How to Check if Entities are Synced?
  • Use Cases
    • Unidirectional Sync from Service Desk
    • Bidirectional Sync between Service Desk & Development
    • Cross Company Project Collaboration
    • Service Management to Multiple Projects
    • Local Synchronization
    • Issue Sync from Jira On-premise to Jira Cloud
    • Sync Private Jira On-premise to Jira Cloud
    • How to Sync Existing Defects in HP ALM/QC with Remote Issues in Jira?
    • Sync Public and Private Jira On-premises
    • HP ALM and Jira Integration
    • Sync between Multiple Jira Cloud Instances
    • Unidirectional Sync for Jira Cloud
    • Jira Service Management to Jira Software
    • GitHub and Jira Integration
    • Synchronization Between Private Jira On-premise Instances
    • Complex Workflows with Advanced Validations
    • Servicenow and Jira Integration
    • Automation For Jira Integration
      • Issue Archiving with Exalate and Automation-For-Jira
    • Comment Visibility - an Advanced Issue Sync Case
    • How to Sync Urgency and Priority between ServiceNow and Jira?
    • Synchronize ServiceNow Change Requests and Jira Issues
    • Transferring Exalate Configurations from Jira Server to Jira Cloud or Jira Data Center
    • Sync Milestones between GitHub and Jira On-premise
    • How to Sync Multiple Zendesk Tickets to One Jira Cloud Issue?
  • Troubleshooting
    • Error Handling
    • Set up error notifications
    • How to Change the Error Impact?
    • Troubleshooting in Jira Cloud
      • User Fields Don't Sync
      • Can't Get Workflow Scheme for Project while Syncing Statuses
      • Error Creating or Updating Issue: Field Can't be Set
      • Host Returned HTTP Response Code 500 when Installing Exalate App for Jira Cloud
      • REST Exception while Getting User by Username `null` on Jira Cloud
      • Updating Comments or Worklog Doesn't Put Issue under Sync
      • Syncing Attachments Throws Maximum Filename Size Error
      • Custom Fields Don't Sync
      • Subtask Sync between Team-Managed Projects Fails
      • Exalate Can't Comment on the Jira Issue
      • Attachment Sync Fails Because it Takes Too Long
      • "Project key is not set" when Syncing Issues via Local Connection
      • Problem Filtering Internal Comments on Jira Service Management
      • Known issue: Projects List isn't Available during Connection Setup
      • Java.sql.SQLException: Incorrect String Value
      • Invalid Issue Type Selected
      • Connect Operation Does Not Sync Existing Comments, Attachments and Worklogs
    • Troubleshooting in Azure DevOps
      • Can't to Log in to Exalate for Azure DevOps using PAT
      • Creating an Area Path Filter Fails
      • Exalate isn't Accessible in the Organization Settings
      • Known Issue: Error after Verifying Exalate for Azure DevOps
      • This Login.live.com Page can't be Found
    • Troubleshooting in Jira on-premise
      • Proxy User Can't Access Service Desk
      • Proxy User Can't Create Attachments
      • Incompatibility with Prevent Anonymous Access 2.1
      • Votes, Voters, Epic Links don't Sync Automatically
      • Can't install Exalate by Uploading .Jar File
      • Local connection is Detected while Creating Connection between Different Jira On-premise Instances
      • Exalate production is down. How do I ensure all changes are synchronized?
      • Java.lang.NoSuchMethodError
      • Java.sql.SQLException: Incorrect String Value
      • Missing Property Exception when Using Exalate External Scripts
      • SQL Exception Thrown by the Active Objects Library
      • Exalate isn't Loading After an Update
      • Project Key wasn't Set
      • No Signature for toTimestamp Error
      • Jira Performance Issues Related to Multiple Issue Views Open at the Same Time
      • Organization Sync is Broken
      • Method Not Allowed Error on Jira v9.0.0
      • Known Issue: Incompatibility with the Field Security Add On
    • Troubleshooting in GitHub
      • The App Installation Can't be Finished
      • Failed to Log In to the Exalate App for GitHub
      • Search Limit on GitHub
    • Troubleshooting in ServiceNow
      • Known issue: ServiceNow doesn't Support OR Operators in Trigger Queries
      • Known Issue: Token Can't be Generated if the Password Contains Special Characters
    • Troubleshooting in Zendesk
      • Couldn't Install Exalate for Zendesk
      • Exalate App for Zendesk Doesn't Authenticate Automatically on Safari
      • Error when Syncing Comments or Attachments in Zendesk
      • A New Sync Isn't Scheduled
      • Recreating a Lost Webhook
      • Custom Fields are Randomly Updating
    • Troubleshooting in Salesforce
      • Request Node Button has Grayed Out
      • Comments Sync Fails
      • Known Issue: Salesforce Installation Problems
    • Troubleshooting in HP ALM/QC
      • Can't Log In to Admin of the Exalate App for HP ALM/QC
      • Problems during Installation using Yum
    • Dealing with Specific Errors
      • Create Issue Error
      • Attachment Checksum Failed
      • Attachment Error
      • Server File System Access Error
      • Error Updating an Issue
      • Worklog Error
      • Project Key is Invalid
      • java.lang.Errors Cause Exalate Synchronization to Stop
      • Comment Can't be Created because the Text is Too Long
      • General SSLEngine Problem
      • UnhandledHubCustomFieldValueConversionException Error
      • Ambiguous Method Overloading for Method nodeHelper.getIssueType
      • Known Issue: Exalate isn't Displaying Correctly in IE 11
      • Connection Can't be Renamed
      • Unblocking the Required Fields Error
      • Invalid License Key
      • Error notifications Aren't Sent to the Administrators
      • filterLocal Doesn't Filter Out Service Management Internal Comments
      • Can't Sync Attachments between Jira on Windows Server and HP ALM/QC
      • Overlap between Custom Fields and System Fields
      • Workaround on Updating Closed Issues that Can't be Edited
      • Free Plan License Errors
      • Cannot Sync the Epic Name Field
      • Our Team has been Notified
      • Issue Does Not Exist or You Do Not Have Permission to See it
      • Communication With an Instance is Giving a Network Error after Upgrading to Exalate 5.0
      • Updating External Scripts to be Compatible with Exalate 5.2.2 Onwards
      • Root Causing Sync Rules Scripts Errors
      • Unblocking Required Fields Error
  • Security
    • Security FAQs
      • How is the Data Secured on the Exalate Server for Jira Cloud?
      • How to Secure a Connection between Exalate and a PostgreSQL Database in Docker?
      • How are Webhooks Protected between Azure DevOps and Exalate?
    • Security Vulnerability – Unauthorized Creation of Connections
    • Security Vulnerability — You can Access Restricted Project Data with the Connect Operation
    • Security Vulnerability – Anonymous Access to Exalate for Jira Cloud and Exalate for Salesforce
    • Exalate Response to the Recent Vulnerability CVE-2022-22965
    • Exalate Response to Log4j Vulnerability - CVE-2021-44228
    • Exalate Cloud - Whitelist
  • FAQs
    • General FAQs
    • Configuration FAQs
    • Security FAQs
      • How is the Security Improved with Exalate?
    • Pricing and Licensing FAQs
    • What Happens with the Entity in case Synchronization Stops?
    • Is it Possible to Keep the Issue Key Same on Both Sides?
    • Can I Use Exalate for Migration?
    • How to Change the Destination Instance URL?
    • What is the Max Attachment Size that Exalate Can Synchronize?
    • What is the Difference between Exalate for Jira Cloud & Jira On-premise?
    • How to Measure Exalate Performance - the Ping Pong Test?
    • How to use REST APIs for Monitoring Purposes?
    • How to Stop Entity Sync?
    • How to Test the Performance of Exalate for Jira Data Center?
    • Does Exalate Support Agile Project Synchronization?
    • Why Aren't I Getting Email Notifications?
    • How Can I Start from Scratch with Exalate?
    • How to Force a Quick Sync of Missing Fields in the Synced Entities?
    • How to Ensure Exalate Does Not Synchronize when Staging a Production Environment into Test?
    • How to Search Issues Under Sync with JQL Functions?
    • What are the Known Product Limitations in Exalate for Salesforce?
  • Release History
    • Jira Cloud - Release History
      • Jira Cloud - Version 5.4.10
      • Jira Cloud - Version 5.4.8
      • Jira Cloud - Version 5.4.7
      • Jira Cloud - Version 5.4.6
      • Jira Cloud - Version 5.3.5
      • Jira Cloud - Version 5.3.4
      • Jira Cloud - Version 5.3.3
      • Jira Cloud - Version 5.3.2
      • Jira Cloud - Version 5.3.1
      • Jira Cloud - Version 5.3.0
      • Jira Cloud - Version 5.2.7
      • Jira Cloud - Version 5.2.6
      • Jira Cloud - Version 5.2.5.1
      • Jira Cloud - Version 5.2.5
      • Jira Cloud - Version 5.2.4
      • Jira Cloud - Version 5.2.3
      • Jira Cloud - Version 5.2.2
      • Jira Cloud - Version 5.2.1
      • Jira Cloud - Version 5.2.0
      • Jira Cloud - Version 5.1.6
      • Jira Cloud - Version 5.1.5
      • Jira Cloud - Version 5.1.4
      • Jira Cloud - Version 5.1.3.1
      • Jira Cloud - Version 5.1.2.2
      • Jira Cloud - Version 4.1.7-AC (internal: 5.1.2)
      • Jira Cloud - Version 4.1.7-AC (internal: 5.1.1)
      • Jira Cloud - Version 4.1.7-AC (internal: 5.1.0)
      • Jira Cloud - Version 4.1.6-AC (internal: 5.0.67)
      • Jira Cloud - Version 4.1.6-AC (internal: 5.0.65)
      • Jira Cloud - Version 4.1.6-AC (internal: 5.0.64)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.61)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.60)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.59)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.56)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.55)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.53)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.52)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.49)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.45)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.44)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.42)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.40)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.37)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.35)
      • Jira Cloud - Version 4.1.2-AC (internal: 5.0.16)
      • Jira Cloud - Version 4.1.0-AC (internal: 5.0.0)
      • Jira Cloud - Version 4.1.0-AC (internal: 4.6.12)
    • Jira On-Premise - Release History
      • Jira on-premise - Version 5.4.2
      • Jira on-premise - Version 5.4.1
      • Jira on-premise - Version 5.4.0
      • Jira on-premise - Version 5.3.9
      • Jira on-premise - Version 5.3.8
      • Jira on-premise - Version 5.3.7
      • Jira on-premise - Version 5.3.6
      • Jira on-premise - Version 5.3.5
      • Jira on-premise - Version 5.3.4
      • Jira on-premise - Version 5.3.3
      • Jira on-premise - Version 5.3.2
      • Jira on-premise - Version 5.3.1
      • Jira on-premise - Version 5.2.5
      • Jira on-premise - Version 5.3.0
      • Jira on-premise - Version 5.2.6
      • Jira on-premise - Version 5.2.4
      • Jira on-premise - Version 5.2.3
      • Jira on-premise - Version 5.2.2
      • Jira on-premise - Version 5.2.1
      • Jira on-premise - Version 5.2.0
      • Jira on-premise - Version 5.1.9
      • Jira on-premise - Version 5.1.8
      • Jira on-premise - Version 5.1.7
      • Jira on-premise - Version 5.1.4
      • Jira on-premise - Version 5.1.3
      • Jira on-premise - Version 5.1.2
      • Jira on-premise - Version 5.1.1
      • Jira on-premise - Version 5.1.0
      • Jira on-premise - Version 5.0.6
      • Jira on-premise - Version 5.0.5
      • Jira on-premise - Version 5.0.4
      • Jira on-premise - Version 5.0.3
      • Jira on-premise - Version 5.0.2
      • Jira on-premise - Version 5.0.1
      • Jira on-premise - Version 4.7.9
      • Jira on-premise - Version 4.7.8
      • Jira on-premise - Version 4.7.7
      • Jira on-premise - Version 4.7.6
      • Jira on-premise - Version 4.7.5
      • Jira on-premise - Version 4.7.4
      • Jira on-premise - Version 4.7.3
      • Jira on-premise - Version 4.7.2
      • Jira on-premise - Version 4.7.1
      • Jira on-premise - Version 4.6.19
      • Jira on-premise - Version 4.6.17
      • Jira on-premise - Version 4.6.12
      • Jira on-premise - Version 4.6.11
    • Azure DevOps - Release History
      • Azure DevOps - Version 5.4.9
      • Azure DevOps - Version 5.4.8
      • Azure DevOps - Version 5.4.6
      • Azure DevOps - Version 5.4.1
      • Azure DevOps - Version 5.4.0
      • Azure DevOps - Version 5.3.3
      • Azure DevOps - Version 5.3.2
      • Azure DevOps - Version 5.3.1
      • Azure DevOps - Version 5.3.0
      • Azure DevOps - Version 5.2.5
      • Azure DevOps - Version 5.2.4
      • Azure DevOps - Version 5.2.3
      • Azure DevOps - Version 5.2.2
      • Azure DevOps - Version 5.2.1
      • Azure DevOps - Version 5.2.0.1
      • Azure DevOps - Version 5.2.0
      • Azure DevOps - Version 5.1.3
      • Azure DevOps - Version 5.1.2
      • Azure DevOps - Version 5.1.1
      • Azure DevOps - Version 5.1.0
      • Azure DevOps - Version 5.0.27
      • Azure DevOps - Version 5.0.22
      • Azure DevOps - Version 5.0.21
      • Azure DevOps - Version 5.0.20
      • AzureDevOps - Version 5.0.19
      • Azure DevOps - Version 5.0.18
      • Azure DevOps - Version 5.0.17
      • Azure DevOps - Version 5.0.14
      • Azure DevOps - Version 5.0.12
      • Azure DevOps - Version 5.0.10
      • Azure DevOps - Version 5.0.0
      • Azure DevOps - Version 4.6.3
      • Azure DevOps - Version 4.6.0
      • Azure DevOps - Version 5.4.10
    • ServiceNow - Release History
      • ServiceNow - Version 5.4.10
      • ServiceNow - Version 5.4.9
      • ServiceNow - Version 5.4.8
      • ServiceNow - Version 5.4.6
      • ServiceNow - Version 5.4.0
      • ServiceNow - Version 5.3.1
      • ServiceNow - Version 5.3.0.1
      • ServiceNow - Version 5.2.7
      • ServiceNow - Version 5.2.6
      • ServiceNow - Version 5.2.5
      • ServiceNow - Version 5.2.4
      • ServiceNow - Version 5.2.3
      • ServiceNow - Version 5.2.2
      • ServiceNow - Version 5.2.1
      • ServiceNow - Version 5.2.0
      • ServiceNow - Version 5.1.3
      • ServiceNow - Version 5.1.2
      • ServiceNow - Version 5.1.1
      • ServiceNow - Version 5.0.28
      • ServiceNow - Version 5.0.27
      • ServiceNow - Version 5.0.26
      • ServiceNow - Version 5.0.24
      • ServiceNow - Version 5.0.21
      • Servicenow - Version 5.0.19
      • Servicenow - Version 5.0.16
      • Servicenow - Version 5.0.0
      • Servicenow - Version 4.7.4
      • Servicenow - Version 4.7.1
    • Zendesk - Release History
      • Zendesk - Version 5.4.10
      • Zendesk - Version 5.4.8
      • Zendesk - Version 5.4.6
      • Zendesk - Version 5.3.3
      • Zendesk - Version 5.3.2
      • Zendesk - Version 5.3.1
      • Zendesk - Version 5.3.0
      • Zendesk - Version 5.2.2
      • Zendesk - Version 5.2.1
      • Zendesk - Version 5.2.0
      • Zendesk - Version 5.1.3
      • Zendesk - Version 5.1.2.2
      • Zendesk - Version 5.1.1
      • Zendesk - Version 5.1.0.1
      • Zendesk - Version 5.1.0
      • Zendesk - Version 5.0.30
      • Zendesk - Version 5.0.29
      • Zendesk - Version 5.0.28
      • Zendesk - Version 5.0.27
      • Zendesk - Version 5.0.26
      • Zendesk - Version 5.0.25
      • Zendesk - Version 5.0.24
      • Zendesk - Version 5.0.21
      • Zendesk - Version 5.0.18
      • Zendesk - Version 5.0.15
      • Zendesk - Version 5.0.14
      • Zendesk - Version 5.0.12
      • Zendesk - Version 5.0.10
      • Zendesk - Version 5.0.0
      • Zendesk - Version 4.6.8
    • GitHub - Release History
      • GitHub - Version 5.4.10
      • GitHub - Version 5.4.9
      • GitHub - Version 5.4.8
      • GitHub - Version 5.4.6
      • GitHub - Version 5.4.4
      • GitHub - Version 5.4.3
      • GitHub - Version 5.4.2
      • GitHub - Version 5.4.1
      • GitHub - Version 5.4.0.1
      • GitHub - Version 5.4.0
      • GitHub - Version 5.3.2
      • GitHub - Version 5.3.1
      • GitHub - Version 5.3.0
      • GitHub - Version 5.2.3
      • GitHub - Version 5.2.2
      • GitHub - Version 5.2.1
      • GitHub - Version 5.2.0
      • GitHub - Version 5.1.4
      • GitHub - Version 5.1.3
      • GitHub - Version 5.1.2
      • GitHub - Version 5.1.1
      • GitHub - Version 5.1.0
      • GitHub - Version 5.0.17.1
      • GitHub - Version 5.0.17
      • GitHub - Version 5.0.16
      • GitHub - Version 5.0.14
      • GitHub - Version 5.0.13
      • GitHub - Version 5.0.9
      • GitHub - Version 5.0.8
      • GitHub - Version 5.0.0
      • GitHub - Version 4.6.12
    • Salesforce - Release History
      • Salesforce - Version 5.4.10
      • Salesforce - Version 5.4.9
      • Salesforce - Version 5.4.8
      • Salesforce - Version 5.4.6
      • Salesforce - Version 5.4.2
      • Salesforce - Version 5.4.1
      • Salesforce - Version 5.4.0.1
      • Salesforce - Version 5.2.2
      • Salesforce - Version 5.2.1
      • Salesforce - Version 5.2.0
      • Salesforce - Version 0.5.1
      • Salesforce - Version 0.5.0
    • HP QC/ALM - Release History
      • HP ALM/QC - Version 5.0.14
      • HP ALM/QC - Version 5.0.13
      • HP ALM/QC - Version 5.0.12
      • HP ALM/QC - Version 5.0.11
      • HP ALM/QC - Version 5.0.10.1
      • HP ALM/QC - Version 5.0.10
      • HP ALM/QC - Version 5.0.8
      • HP ALM/QC - Version 5.0.7
      • HP ALM/QC - Version 5.0.6
      • HP ALM/QC - Version 5.0.5
      • HP ALM/QC - Version 5.0.1
      • HP ALM/QC - Version 5.0.0
  • Support
    • Data Security and Privacy Statement
    • Professional Services
    • Exalate for Jira Server End of Support and Maintenance
    • Exalate Premier Support Option
    • How to Generate Support.zip File?
    • Service Level Agreement
    • Exalate Cloud - What to Expect
  • Pricing & Licensing
    • Pricing & Licensing FAQs
      • How to Configure an Exalate Instance License on Jira On-premise?
      • How to Activate an Exalate Network License Key?
      • How to Update an Exalate License Key on Jira?
      • How to Edit an Exalate License Key?
      • How to get an Exalate Instance License?
      • How to Switch to a Free Plan License in Exalate for Jira Cloud?
      • How to Upgrade a Free Plan License in Jira Cloud?
      • How to Upgrade a Free Plan License?
      • How to Manage Stripe Billing Information?
      • Free Plan: Clarifications
  • Home
  • Exalate Basics

Configuring a Connection

Configuring a Connection for Jira Cloud

Configuring a Connection for Jira On-premise

Configuring a Connection for Azure DevOps

Configuring a Connection for Zendesk

Configuring a Connection for GitHub

Configuring a Connection for ServiceNow

Configuring a Connection for Salesforce

Configuring a Connection for HP ALM/QC

Copyright © 2020 – 2021 Your Company, LLC. All rights reserved.