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Exalate Documentation

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  • Glossary
  • Basics
    • What is Exalate?
      • Behind the Scenes of a Synchronization
      • Basic Exalate Concepts
      • Exalate Menu Panel
      • Exalate Users
        • Proxy User
      • Installation Guides
        • System requirements to Install Exalate App On Premise
        • Install Exalate for Jira Cloud
          • How to Install Exalate for Jira on Docker?
        • Install Exalate for Jira On-premise
          • Install Exalate for Azure DevOps
            • How to Install Exalate for Azure DevOps on Docker?
            • How to Generate Personal Access Token for Azure DevOps?
          • Install Exalate for GitHub
            • How to Install Exalate for GitHub on Docker?
            • How to Generate a Personal Access Token in GitHub?
            • How to Find the Link to the Admin Console of Exalate for GitHub?
            • How to Migrate to OAuth on GitHub?
          • Install Exalate for Zendesk
            • How to Install Exalate for Zendesk on Docker
            • How to Change the Proxy User for Zendesk
            • How to set an attachment author in Exalate for Zendesk
            • How to sync multiple Zendesk tickets to one Jira Cloud issue
          • Install Exalate for ServiceNow
            • How to Install Exalate for ServiceNow on Exalate Cloud?
              • How to Deploy the Exalate Bridge App?
                • How to Set Up Exalate in ServiceNow Using an Update Set?
                • What are the Next Steps to Install Exalate for ServiceNow?
                • How to Configure Exalate for ServiceNow
            • How to Install ServiceNow on Your Own Server?
              • How to Install Exalate for ServiceNow on Docker?
              • How to Verify your Exalate for ServiceNow?
              • How to bring up a reverse proxy using the jwilder/nginx-proxy?
            • How to Set Up Log In with OAuth Tokens in Exalate for ServiceNow?
            • What Permissions should the Proxy User Have in ServiceNow?
            • How to add a new root certificate to the java key store
            • How to bring up a reverse proxy using the jwilder/nginx-proxy
          • Install Exalate for Salesforce
            • How to Install Exalate for Salesforce on Docker?
            • How to Uninstall Exalate from Salesforce?
            • How to Manage User Permissions in Exalate for Salesforce?
            • How to Generate a Security Token in Salesforce?
            • How to Find the Link to the Admin Console of Exalate for Salesforce?
            • Known Issue: Salesforce Installation Problems
            • Known product limitations
          • Install Exalate for HP ALM/QC
            • How to display the remote issue link in a custom field
        • Setting up a Connection
          • Connection Types
          • Configuration Modes
          • Setting Up a Connection for Jira Cloud
            • Set up a Connection in Basic Mode for Jira Cloud
            • Set Up a Connection in Visual Mode for Jira Cloud
            • Initiate a Connection in Script Mode for Jira Cloud
            • Accept the Connection Invitation in Script Mode for Jira Cloud
            • Setting Up a Basic connection On a Project Level in Exalate for Jira Cloud
          • Setting Up a Connection for Jira On-premise
            • Set up a Connection in Basic Mode for Jira On-premise
            • Set Up a Connection in Visual Mode for Jira On-premise
            • Initiate a Connection in Script Mode for Jira On-premise
            • Accept the Connection Invitation in Script Mode for Jira On-premise
          • Setting Up a Connection for Azure DevOps
            • Set up a Connection in Basic Mode for AzureDevOps
            • Set Up a Connection in Visual Mode for AzureDevOps
            • Initiate a Connection in Script Mode for AzureDevOps
            • Accept the Connection Invitation in Script Mode for AzureDevOps
          • Setting Up a Connection for Zendesk
            • Set up a Connection in Basic Mode for Zendesk
            • Set Up a Connection in Visual Mode for Zendesk
            • Initiate a Connection in Script Mode for Zendesk
            • Accept the Connection Invitation in Script Mode for Zendesk
          • Setting Up a Connection for GitHub
            • Set up a Connection in Basic Mode for GitHub
            • Initiate a Connection in Script Mode for GitHub
            • Accept the Connection Invitation in Script Mode for GitHub
          • Setting Up a Connection for ServiceNow
            • Set up a Connection in Basic Mode for ServiceNow
            • Initiate a Connection in Script Mode for ServiceNow
            • Accept the Connection Invitation in Script Mode for ServiceNow
          • Setting Up a Connection for Salesforce
            • Set up a Connection in Basic Mode for Salesforce
            • Initiate a Connection in Script Mode for Salesforce
            • Accept the Connection Invitation in Script Mode for Salesforce
          • Setting Up a Connection for HP ALM/QC
            • Initiate a Connection for HP ALM/QC
            • Accept the Connection Invitation for HP ALM/QC
          • Upgrading a Basic Connection
        • Configuring a Connection
          • Configuring a Connection for Jira Cloud
            • Configure the Connection in Visual Mode for Jira Cloud
            • Configure the Connection in Script Mode for Jira Cloud
          • Configuring a Connection for Jira On-premise
            • Configure the Connection in Visual Mode for Jira On-premise
            • Configure the Connection in Script Mode for Jira On-premise
            • Sync Elements Connect custom field's value when they are connected to the same database
            • Sync Select List (single choice) to comment field
            • How to transfer sync settings when moving from one instance to another
            • Set up how often Exalate will send emails
          • Configuring a Connection for Azure DevOps
            • Configure the Connection in Visual Mode for Azure DevOps
            • Configure the Connection in Script Mode for Azure DevOps
          • Configuring a Connection for Zendesk
            • Configure the Connection in Visual Mode for Zendesk
            • Configure the Connection in Script Mode for Zendesk
          • Configuring a Connection for GitHub
            • Configure the Connection in Script Mode for GitHub
          • Configuring a Connection for ServiceNow
            • Configure the Connection in Script Mode for ServiceNow
          • Configuring a Connection for Salesforce
            • Configure the Connection in Script Mode for Salesforce
          • Configuring a Connection for HP ALM/QC
            • Configure the Connection for HP ALM/QC
        • Synchronization Operations
          • Triggers Operation
          • Exalate Operation
          • Connect Operation
          • Exalate Now Post Function
          • How to Check the Status of your Synchronization?
            • Sync Panel in the Platform you Use
            • Entity Sync Status tab in Exalate Admin Console
            • Sync Queue
          • How to Stop Synchronization?
            • Clean-up Tools
            • Unexalate Operation
            • Bulk Unexalate
          • Sync Transaction Prioritization
          • Syncing a comment with a remote issue key in Exalate for Jira on-premise
          • Syncing an assignee to a text custom field in Exalate for Jira on-premise
          • How to sync between the Select List (single choice) custom field and issue type
          • How to Sync Elements Connect Custom Fields Value when they are Connected to the Same Database on Jira Cloud
          • How to sync Select List (single choice) to comment field
          • How to transfer sync settings when moving from one instance to another
          • How to sync story points in a Visual connection between Jira Cloud and Azure DevOps
          • How to sync issues automatically using Exalate API in Jira On-premise
          • How ensure Exalate does not synchronize when staging a production environment into test
          • Syncing an assignee to a text custom field in Exalate for Jira Cloud
          • How to trigger issue transition based on the value of the remote issue status
          • How to sync Table Grid Editor data
          • Sync between Select List (single choice) and text custom field
          • Sync between the Select List (single choice) custom field and issue type
        • Bulk Operations
          • Bulk Exalate
          • Bulk Connect
          • Bulk Unexalate
      • Scripting
        • Configuration Guides
          • Jira Cloud Configuration Guides
            • How to Sync Epics in Jira Cloud
            • How to Sync Sprints in Jira Cloud
            • How to Sync Issue Links on Jira Cloud?
            • How to Sync Comments in Jira Cloud?
            • How to Impersonate a Comment in Jira Cloud?
            • How to configure Script Runner listener to subscribe to EXALATED event
            • How to Synchronize Custom Fields in Jira Cloud?
            • How to Sync a Checkbox Custom Field in Jira Cloud?
            • How to Sync Label Custom Fields in Jira Cloud?
            • How to Sync Request Type using Visual Mode in Jira Service Management?
            • How to Sync Cascading Select Custom Fields in Jira Cloud?
            • How to Sync Group Picker Custom Fields in Jira Cloud?
            • How to Sync Date/DateTime Custom Fields in Jira Cloud?
            • How to Sync Custom Fields with Options in Jira Cloud?
            • How to Sync Components in Jira Cloud?
            • How to Sync Issue Labels in Jira Cloud?
            • How to convert data between HTML and Markdown in Jira Cloud
            • How to Sync Time Tracking Fields in Jira Cloud?
            • How to Sync Tasks and Subtasks in Jira Cloud?
            • How to Sync Worklogs in Jira Cloud?
            • How to Sync Issue User Fields in Jira Cloud?
            • How to Sync a Resolution Field in Jira Cloud?
            • How to Sync Issue Priority Fields in Jira Cloud?
            • How to Sync Watchers Field in Jira Cloud?
            • How to Sync Issue Types in Jira Cloud?
            • How to Synchronize a Due Date Field in Jira Cloud?
            • How to Synchronize Issue Change History in Jira Cloud?
            • How to Synchronize Versions in Jira Cloud?
            • How to sync Elements Connect Fields with Different Key Values in Jira Cloud?
            • How to Unify Workflows with Global Transitions in Jira Cloud?
            • How to Stop Issue Sync in Jira Cloud?
            • How to Automatically Unexalate Issues Moved to Another Project on Jira Cloud?
            • How to Sync Customer Request Type Field in Jira Service Desk on Jira Cloud?
            • How to Sync Organizations Fields in Jira Service Desk?
            • How to Sync Organization Field Values to a Text Custom Field in Jira Cloud?
            • How to Sync Change History to the Text Custom Field?
            • How to Update a Local Custom Field with the Remote Issue Key in Jira Cloud?
            • How to Sync a Comment with a Remote Issue Key in Jira Cloud?
            • How to Sync Status on Jira Cloud
            • How to Sync Elements Connect Custom Fields Value when they are Connected to the Same Database on Jira Cloud?
            • How to sync between Select List (single choice) and user picker custom field
            • How to Make Any Jira Cloud REST API Call with the Jira Cloud HTTP Client?
          • Jira On-premise Configuration Guides
            • How to Sync Epics in Jira On-premise?
            • How to Sync Sprints on Jira On-premise?
            • How to Sync Ranks in Jira On-premise?
            • How to Sync Comments in Jira On-premise?
            • How to Impersonate a Comment in Jira On-premise?
            • How to Manage Comment Visibility in Jira On-premise?
            • How to Synchronize Custom Fields in Jira On-premise?
            • How to Sync a Checkbox Custom Field in Jira On-premise?
            • How to Sync Label Custom Fields in Jira On-premise?
            • How to Sync Insight Custom Fields?
            • How to Sync Cascading Select Custom Fields in Jira On-premise?
            • How to Sync Group Picker Custom Fields in Jira On-premise?
            • How to Sync Date and DateTime Custom Fields in Jira On-premise?
            • How to Sync Custom Fields with Options in Jira On-premise?
            • How to Access a Workload Attribute Provided by Tempo in Jira On-premise?
            • How to Sync Story Point Custom Fields in Jira On-premise?
            • How to Synchronize Attachments in Jira On-premise?
            • How to Sync Components in Jira On-premise?
            • How to Sync Issue Labels in Jira On-premise?
            • How to Sync Time Tracking Fields in Jira On-premise?
            • How to Sync Tasks and Subtasks in Jira On-premise?
            • How to Synchronize SecurityLevel Issue Field in Jira On-premise?
            • How to Sync Worklogs in Jira On-premise?
            • How to Start Issue Sync in Jira On-premise?
            • How to Sync an Issue Key to the Summary Name in Jira on-premise?
            • How to Sync Issue User Fields in Jira On-premise?
            • How to Synchronize Issue Change History in Jira On-premise?
            • How to Synchronize a Resolution Field in Jira On-premise?
            • How to Sync Watchers Field in Jira On-premise?
            • How to Sync Issue Types in Jira On-premise?
            • How to Sync a Due Date Field in Jira On-premise?
            • How to Sync Statuses in Jira On-premise?
            • How to Synchronize Issue Links on Jira On-premise?
            • How to Set Custom Headers in Communication Between Exalate on Jira On-premise and Other Exalate Apps?
            • How to Sync Organizations Field Values from Jira Service Desk to a Text Custom Field in Jira?
            • How to Sync a Scripted Custom Field with a Text Custom Field on Jira On-premise?
            • How to Sync Request Participants in Jira On-premise?
            • How to Sync Customer Request Type Field in Jira Service Management?
            • How to Sync Service Management Fields in Jira On-premise?
            • How to Synchronize Versions in Jira On-premise?
            • How to Sync Multiple Projects with Multiple Issue Types in Jira On-premise?
            • How to Create a Jira Link Between Issues in Local Sync?
            • How to Set a Default Epic on the Destination Side in Jira On-premise?
            • How to Stop Issue Sync in Jira On-premise?
            • How to Update a Local Custom Field with the Remote Issue Key in Jira On-premise?
            • How to Sync a Comment with a Remote Issue Key in Jira On-premise?
            • How to Sync Elements Connect Custom Field's Value when they are Connected to the Same Database in Jira On-premise?
          • Azure DevOps Configuration Guides
            • How to Sync Comments in Azure DevOps?
            • How to Synchronize Custom Fields in Azure DevOps?
            • How to Sync Attachments in Azure DevOps?
            • How to Sync Statuses in Azure DevOps?
            • How to Synchronize Area and Iteration Paths in Azure DevOps?
            • How to Configure Sync to Multiple Projects in Azure DevOps?
            • How to Sync Elements Connect Fields with Different Key Values in Azure DevOps?
            • How to Sync Work Item Fields Obtained through a REST API Call in Azure DevOps?
            • How to Sync Work Items with a Parent Link in Exalate for Azure DevOps?
            • How to Sync Epics from Azure DevOps to Jira Cloud?
            • Removing HTML Tags from text in Exalate for Azure Devops
          • ServiceNow Configuration Guides
            • What are the REST APIs Used by Exalate to access ServiceNow?
            • How to Extract a User from a ReferenceId Field?
            • How to Synchronize Different Field Types on ServiceNow?
            • How to Synchronize Case on ServiceNow?
            • How to Synchronize Change Request on ServiceNow?
            • How to Synchronize Problem on ServiceNow?
            • How to Synchronize Multiple Entities on ServiceNow?
            • How to Synchronize RITM (Request Item) on ServiceNow?
            • How to Synchronize Catalog Task on ServiceNow?
            • How to Send and Update Reference Fields in ServiceNow?
            • How to Sync Comments in ServiceNow?
            • How to Sync Attachments in ServiceNow?
            • How to Sync Statuses in ServiceNow?
            • How to Sync Stories in Exalate for ServiceNow?
            • How to Sync Epics in Exalate for ServiceNow?
            • How to Sync Scrum Tasks in Exalate for ServiceNow?
            • How to Sync Defects in Exalate for ServiceNow?
            • How to Sync Enhancements in Exalate for ServiceNow?
            • How to Sync Any Entity in Exalate for ServiceNow?
            • How to Sync Entities to an Import Set with Exalate for ServiceNow?
            • How to Sync Elements Connect Fields with Different Key Values in ServiceNow?
            • How to Set Custom Headers in Communication between Exalate and ServiceNow?
          • Zendesk Configuration Guides
            • How to Sync Comments in Zendesk?
            • How to Impersonate a Comment in Zendesk?
            • How to Manage Comment Visibility when Receiving Comments in Zendesk?
            • How to Sync Attachments in Zendesk?
            • How to Sync Issue Labels in Zendesk?
            • How to Sync Issue Priority Fields in Zendesk?
            • How to Sync IssueTypes in Zendesk?
            • How to Sync Statuses in Zendesk?
            • How to Sync User Fields in Zendesk?
            • How to Sync Elements Connect Fields with Different Key Values in Zendesk?
            • How to Convert Data between HTML and Markdown in Zendesk?
          • GitHub Configuration Guides
            • How to Synchronize Comments in GitHub?
            • How to Sync Assignees on GitHub?
            • How to Add Remote Issue Link on GitHub?
            • How to Sync Issue Labels on GitHub?
            • How to Sync Milestones from Github to Jira?
            • How to Sync Statuses in GitHub?
            • How to Sync Pull Requests on GitHub?
            • How to Configure Sync to Multiple Repositories in GitHub?
            • How to Sync Elements Connect Field with Different Key Values in GitHub?
          • Salesforce Configuration Guides
            • How to Sync Any Entity in Exalate for Salesforce?
            • How to Sync Date/Datetime in Exalate for Salesforce?
            • How to Sync Picklist and Picklist Multi-Select Fields in Exalate for Salesforce?
            • How to Sync Priority in Exalate for Salesforce?
            • How to Sync Statuses in Exalate for Salesforce?
          • HP QC/ALM Configuration Guides
            • How to Upgrade Exalate for HP ALM/QC?
            • How to Stop Synchronization on HP ALM/QC?
            • How to Synchronize Defects and Test Cases in HP ALM/QC?
            • How to Sync HP ALM/QC Custom Fields?
            • How to Add a Remote Issue Key Field in HP ALM/QC?
            • How to Synchronize Comments in HP ALM/QC?
            • How to Sync Attachments in HP ALM/QC?
            • How to Sync Statuses in HP ALM/QC?
            • How to Sync Elements Connect Fields with Different Key Values in HP ALM/QC?
            • Exalate for HP ALM/QC: Displaying a remote issue link in a custom field
          • Scripts in Visual Mode
          • How to Sync CreatedDate Field?
          • Multiple Workflow Orchestrations
        • Exalate API Reference Documentation
          • Exalate Object Types
            • Status Structure
            • Basic Object Types
            • CustomField Structure
            • Component Structure
            • Project Structure
            • ChangeItem Structure
            • IssueLinks Structure
            • Attachment Structure
            • IssueType Structure
            • Option Structure
            • SecurityLevel Structure
            • Comment Structure
            • Watchers Structure
            • User Structure
            • Version Structure
            • Priority Structure
            • ChangeHistory Structure
            • Label Structure
            • Resolution Scructure
            • EntityProperties Structure and Sync
            • Worklog Structure
            • setManuallyAdjust Utility Function for Worklog
            • setRetain Utility Function for Worklog
            • setAutoAdjust Utility Function for Worklog
          • Exalate API Reference for Jira Cloud and Jira On-premise
            • Jira Cloud and On-premise Fields and Entities Available for Synchronization
          • Exalate API Reference for Azure DevOps
            • Azure DevOps Fields and Entities Available for Synchronization
          • Exalate API Reference for ServiceNow
            • ServiceNow Fields and Entities Available for Synchronization
            • How to Find Out the Name of a Field in ServiceNow?
          • Exalate API Reference for GitHub
            • GitHub Fields and Entities Available for Synchronization
          • Exalate API Reference for Zendesk
            • Zendesk Fields and Entities Available for Synchronization
          • Exalate API Reference for Salesforce
            • Salesforce Fields and Entities Available for Synchronization
            • How to Find Out Objects and Field Names for Script Mode in Salesforce?
            • Where to Find an Object URN in Salesforce?
          • Exalate API Reference for HP ALM/QC
            • HP ALM/QC Fields and Entities Available for Synchronization
          • Script Helpers
            • attachmentHelper
              • mergeAttachments
            • commentHelper
              • mergeComments—with custom formatting
              • addComment
              • filterLocal
              • mergeComments
            • debugHelper
              • debug.error
            • nodeHelper
              • canUserEditComments
              • createComponent
              • createOption
              • createVersion
              • getCascadingSelect
              • getComponent
              • getCustomFieldDefaultValue
              • getHtmlComments
              • getHtmlField
              • getIssueType
              • getLabel
              • getLocalIssueFromRemoteUrn
              • getOption
              • getOptions
              • getPriority
              • getProject
              • getProjectByName
              • getRemoteIssueLinks
              • getResolution
              • getStatus
              • getUser
              • getUserByEmail
              • getUserByFullName
              • getUserByUsername
              • getVersion
              • isIssueEditable
              • isUserAssignable
              • nodeHelper.createUser
              • toMarkDownComments
              • toMarkDownFromHtml
              • getSecurityLevelId
              • getDefaultIssueType
              • stripHTML
              • getAssignmentGroupByName
              • getReference
              • getTableByLink
              • getSecurityLevelName
              • getTableByName
              • getBusinessServiceByName
            • syncHelper
              • getLocalIssueKeyFromRemoteId
              • isUnderSync
              • unExalateAfterProcessing
              • syncBackAfterProcessing
            • userHelper
              • createUser
              • findInGroup
              • findWithRole
              • getByEmail
              • getByKey
              • getByUsername
              • hasRole
              • isGroupMember
            • workflowHelper
              • transition as executor
              • transition as proxyuser
            • workLogHelper
              • addWorkLog
              • mergeWorkLogs - with custom handling
              • filterLocal - workLogs
              • mergeNewWorkLogs
            • commentHelper for HP ALM/QC
              • getSingleCommentFromCommentsArea
              • mergeCommentsIntoCommentsArea
            • qcHelper in HP ALM/QC Helpers
              • getTestType(qcHelper)
              • getTestPlan(qcHelper)
              • getStatus (qcHelper)
              • getPriority (qcHelper)
              • getOptions (qcHelper)
              • getUserByUsername (qcHelper)
              • findOption (qcHelper)
            • How to Use a Store(Issue) Function?
          • Custom Keys
            • Docker Variables
            • Working with External Scripts
              • Externalizing existing scripts
              • How to set up an advanced scripting environment for Jira Cloud and Jira on-premise?
              • Adding basic external script
              • How to Work with External Scripts in Jira On-premise?
              • External Scripts Library with a Bit of TLC
                • Versions.groovy
                • Components.groovy
                • IssueLinks.groovy
              • Examples of Using External Scripts
                • How to Move Issues Automatically in Jira On-premise?
                • How to Sync Tempo Worklogs using External Scripts in Jira Cloud?
                • How to Move Existing Scripts to the External Scripts Library?
                • How to Add an External Script in Jira On-premise?
                • How to Sync Status using External Scripts in Jira On-premise?
                • How to Match Custom Field Sync Using External Scripts in Jira On-premise?
                • How to Sync Sub Tasks Using External Scripts in Jira On-premise?
                • How to SyncTempo Worklogs using External Scripts in Jira On-premise?
                • How to Sync Status using External Scripts in Jira Cloud?
            • How to Check if Entities are Synced
            • How to choose a destination project based on the parent option of a cascading select custom field
            • Setting the current authenticated user as a target issue reporter in Exalate for Jira on-premise
            • How to set the project based on the source issue custom field value
          • Use Cases
            • Unidirectional Sync from Service Desk
            • Bidirectional Sync between Service Desk & Development
            • Cross Company Project Collaboration
            • Service Management to Multiple Projects
            • Local Synchronization
            • Issue Sync from Jira On-premise to Jira Cloud
            • Sync Private Jira On-premise to Jira Cloud
            • How to bring up a reverse proxy using the jwilder/nginx-proxy
            • How to Sync Existing Defects in HP ALM/QC with Remote Issues in Jira?
            • Sync Public and Private Jira On-premises
            • HP ALM and Jira Integration
            • Sync between Multiple Jira Cloud Instances
            • Unidirectional Sync for Jira Cloud
            • Jira Service Management to Jira Software
            • GitHub and Jira Integration
            • Synchronization Between Private Jira On-premise Instances
            • Complex Workflows with Advanced Validations
            • Servicenow and Jira Integration
            • Automation For Jira Integration
              • Issue Archiving with Exalate and Automation-For-Jira
            • Comment Visibility - an Advanced Issue Sync Case
            • How to Sync Urgency and Priority between ServiceNow and Jira?
            • Synchronize ServiceNow Change Requests and Jira Issues
            • Transferring Exalate Configurations from Jira Server to Jira Cloud or Jira Data Center
            • Sync Milestones between GitHub and Jira On-premise
            • How to Sync Multiple Zendesk Tickets to One Jira Cloud Issue?
            • How to Convert Remote Status Changes to Local Comments between Jira Cloud and Jira On-premise?
            • Populating a required remote field from a specific field on your instance
            • Setting a project based on the source issue custom field value
            • Testing Exalate in a Jira on-premise staging environment
            • How to sync story points field
            • Jira Cloud: Automatically Unexalate issues moved to another project
            • How to sync issue priority fields in Jira Cloud
            • How to sync multiple projects with multiple issue types in Jira on-premise
            • Unified workflow using global transitions
            • How to transfer sync settings when moving from one instance to another
            • How to convert String to Date
            • How to sync change history to the text custom field
          • Troubleshooting
            • Error Handling
            • Set up error notifications
            • How to Change the Error Impact?
            • Troubleshooting in Jira Cloud
              • User Fields Don't Sync
              • Can't Get Workflow Scheme for Project while Syncing Statuses
              • Error Creating or Updating Issue: Field Can't be Set
              • Host Returned HTTP Response Code 500 when Installing Exalate App for Jira Cloud
              • REST Exception while Getting User by Username `null` on Jira Cloud
              • Updating Comments or Worklog Doesn't Put Issue under Sync
              • Syncing Attachments Throws Maximum Filename Size Error
              • Custom Fields Don't Sync
              • Subtask Sync between Team-Managed Projects Fails
              • Exalate Can't Comment on the Jira Issue
              • Attachment Sync Fails Because it Takes Too Long
              • "Project key is not set" when Syncing Issues via Local Connection
              • Problem Filtering Internal Comments on Jira Service Management
              • Known issue: Projects List isn't Available during Connection Setup
              • Java.sql.SQLException: Incorrect String Value
              • Invalid Issue Type Selected
              • Connect Operation Does Not Sync Existing Comments, Attachments and Worklogs
            • Troubleshooting in Azure DevOps
              • Can't to Log in to Exalate for Azure DevOps using PAT
              • Creating an Area Path Filter Fails
              • Exalate isn't Accessible in the Organization Settings
              • Known Issue: Error after Verifying Exalate for Azure DevOps
              • This Login.live.com Page can't be Found
            • Troubleshooting in Jira on-premise
              • Proxy User Can't Access Service Desk
              • Proxy User Can't Create Attachments
              • Incompatibility with Prevent Anonymous Access 2.1
              • Votes, Voters, Epic Links don't Sync Automatically
              • Can't install Exalate by Uploading .Jar File
              • Local connection is Detected while Creating Connection between Different Jira On-premise Instances
              • Exalate production is down. How do I ensure all changes are synchronized?
              • Java.lang.NoSuchMethodError
              • Java.sql.SQLException: Incorrect String Value
              • Missing Property Exception when Using Exalate External Scripts
              • SQL Exception Thrown by the Active Objects Library
              • Exalate isn't Loading After an Update
              • Project Key wasn't Set
              • No Signature for toTimestamp Error
              • Jira Performance Issues Related to Multiple Issue Views Open at the Same Time
              • Organization Sync is Broken
              • Method Not Allowed Error on Jira v9.0.0
              • Known Issue: Incompatibility with the Field Security Add On
            • Troubleshooting in GitHub
              • The App Installation Can't be Finished
              • Failed to Log In to the Exalate App for GitHub
              • Search Limit on GitHub
            • Troubleshooting in ServiceNow
              • Known issue: ServiceNow doesn't Support OR Operators in Trigger Queries
              • Known Issue: Token Can't be Generated if the Password Contains Special Characters
            • Troubleshooting in Zendesk
              • Couldn't Install Exalate for Zendesk
              • Exalate App for Zendesk Doesn't Authenticate Automatically on Safari
              • Error when Syncing Comments or Attachments in Zendesk
              • A New Sync Isn't Scheduled
              • Recreate a Lost Webhook
              • Custom Fields are Randomly Updating
            • Troubleshooting in Salesforce
              • Request Node Button has Grayed Out
              • Comments Sync Fails
              • Known Issue: Salesforce Installation Problems
            • Troubleshooting in HP ALM/QC
              • Can't Log In to Admin of the Exalate App for HP ALM/QC
              • Problems during Installation using Yum
            • Dealing with Specific Errors
              • Create Issue Error
              • Attachment Checksum Failed
              • Attachment Error
              • Server File System Access Error
              • Error Updating an Issue
              • Worklog Error
              • Project Key is Invalid
              • java.lang.Errors Cause Exalate Synchronization to Stop
              • Comment Can't be Created because the Text is Too Long
              • General SSLEngine Problem
              • UnhandledHubCustomFieldValueConversionException Error
              • Ambiguous Method Overloading for Method nodeHelper.getIssueType
              • Known Issue: Exalate isn't Displaying Correctly in IE 11
              • Connection Can't be Renamed
              • Unblocking the Required Fields Error
              • Invalid License Key
              • Error notifications Aren't Sent to the Administrators
              • filterLocal Doesn't Filter Out Service Management Internal Comments
              • Can't Sync Attachments between Jira on Windows Server and HP ALM/QC
              • Overlap between Custom Fields and System Fields
              • Workaround on Updating Closed Issues that Can't be Edited
              • Free Plan License Errors
              • Cannot Sync the Epic Name Field
              • Our Team has been Notified
              • Issue Does Not Exist or You Do Not Have Permission to See it
              • Communication With an Instance is Giving a Network Error after Upgrading to Exalate 5.0
              • Updating External Scripts to be Compatible with Exalate 5.2.2 Onwards
              • Root Causing Sync Rules Scripts Errors
              • Unblocking Required Fields Error
              • Known Issue With Syncing Summary Longer Than 255 Characters
              • Known issue: permission warnings in Exalate logs
          • Security
            • Security FAQs
              • How is the Data Secured on the Exalate Server for Jira Cloud?
              • How to Secure a Connection between Exalate and a PostgreSQL Database in Docker?
            • Security Vulnerability – Unauthorized Creation of Connections
            • Security Vulnerability — You can Access Restricted Project Data with the Connect Operation
            • Security Vulnerability – Anonymous Access to Exalate for Jira Cloud and Exalate for Salesforce
            • Exalate Response to the Recent Vulnerability CVE-2022-22965
            • Exalate Response to Log4j Vulnerability - CVE-2021-44228
            • Exalate Cloud - Whitelist
          • FAQs
            • General FAQs
            • Configuration FAQs
            • Security FAQs
              • How is the Security Improved with Exalate?
            • Pricing and Licensing FAQs
              • What Happens with the Entity in case Synchronization Stops?
              • Is it Possible to Keep the Issue Key Same on Both Sides?
              • Can I Use Exalate for Migration?
              • How to Change the Destination Instance URL?
              • What is the Max Attachment Size that Exalate Can Synchronize?
              • What is the Difference between Exalate for Jira Cloud & Jira On-premise?
              • How to Measure Exalate Performance - the Ping Pong Test?
              • How to use REST APIs for Monitoring Purposes?
              • How to Stop Entity Sync?
              • How to Test the Performance of Exalate for Jira Data Center?
              • Does Exalate Support Agile Project Synchronization?
              • Why Aren't I Getting Email Notifications?
              • How Can I Start from Scratch with Exalate?
              • How to Add a Sync Panel to Salesforce?
              • How to Force a Quick Sync of Missing Fields in the Synced Entities?
              • How to Ensure Exalate Does Not Synchronize when Staging a Production Environment into Test?
              • How to Search Issues Under Sync with JQL Functions?
              • What are the Known Product Limitations in Exalate for Salesforce?
            • Release History
              • Jira Cloud - Release History
                • Jira Cloud - Version 5.5.0/5.5.1
                • Jira Cloud - Version 5.4.19
                • Jira Cloud - Version 5.4.18
                • Jira Cloud - Version 5.4.16
                • Jira Cloud - Version 5.4.11
                • Jira Cloud - Version 5.4.10
                • Jira Cloud - Version 5.4.8
                • Jira Cloud - Version 5.4.7
                • Jira Cloud - Version 5.4.6
                • Jira Cloud - Version 5.3.5
                • Jira Cloud - Version 5.3.4
                • Jira Cloud - Version 5.3.3
                • Jira Cloud - Version 5.3.2
                • Jira Cloud - Version 5.3.1
                • Jira Cloud - Version 5.3.0
                • Jira Cloud - Version 5.2.7
                • Jira Cloud - Version 5.2.6
                • Jira Cloud - Version 5.2.5.1
                • Jira Cloud - Version 5.2.5
                • Jira Cloud - Version 5.2.4
                • Jira Cloud - Version 5.2.3
                • Jira Cloud - Version 5.2.2
                • Jira Cloud - Version 5.2.1
                • Jira Cloud - Version 5.2.0
                • Jira Cloud - Version 5.1.6
                • Jira Cloud - Version 5.1.5
                • Jira Cloud - Version 5.1.4
                • Jira Cloud - Version 5.1.3.1
                • Jira Cloud - Version 5.1.2.2
                • Jira Cloud - Version 4.1.7-AC (internal: 5.1.2)
                • Jira Cloud - Version 4.1.7-AC (internal: 5.1.1)
                • Jira Cloud - Version 4.1.7-AC (internal: 5.1.0)
                • Jira Cloud - Version 4.1.6-AC (internal: 5.0.67)
                • Jira Cloud - Version 4.1.6-AC (internal: 5.0.65)
                • Jira Cloud - Version 4.1.6-AC (internal: 5.0.64)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.61)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.60)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.59)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.56)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.55)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.53)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.52)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.49)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.45)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.44)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.42)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.40)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.37)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.35)
                • Jira Cloud - Version 4.1.2-AC (internal: 5.0.16)
                • Jira Cloud - Version 4.1.0-AC (internal: 5.0.0)
                • Jira Cloud - Version 4.1.0-AC (internal: 4.6.12)
              • Jira On-Premise - Release History
                • Jira on-premise - Version 5.5.1
                • Jira on-premise - Version 5.4.18
                • Jira on-premise - Version 5.4.16
                • Jira on-premise - Version 5.4.15
                • Jira on-premise - Version 5.4.12
                • Jira on-premise - Version 5.4.2
                • Jira on-premise - Version 5.4.1
                • Jira on-premise - Version 5.4.0
                • Jira on-premise - Version 5.3.9
                • Jira on-premise - Version 5.3.8
                • Jira on-premise - Version 5.3.7
                • Jira on-premise - Version 5.3.6
                • Jira on-premise - Version 5.3.5
                • Jira on-premise - Version 5.3.4
                • Jira on-premise - Version 5.3.3
                • Jira on-premise - Version 5.3.2
                • Jira on-premise - Version 5.3.1
                • Jira on-premise - Version 5.2.5
                • Jira on-premise - Version 5.3.0
                • Jira on-premise - Version 5.2.6
                • Jira on-premise - Version 5.2.4
                • Jira on-premise - Version 5.2.3
                • Jira on-premise - Version 5.2.2
                • Jira on-premise - Version 5.2.1
                • Jira on-premise - Version 5.2.0
                • Jira on-premise - Version 5.1.9
                • Jira on-premise - Version 5.1.8
                • Jira on-premise - Version 5.1.7
                • Jira on-premise - Version 5.1.4
                • Jira on-premise - Version 5.1.3
                • Jira on-premise - Version 5.1.2
                • Jira on-premise - Version 5.1.1
                • Jira on-premise - Version 5.1.0
                • Jira on-premise - Version 5.0.6
                • Jira on-premise - Version 5.0.5
                • Jira on-premise - Version 5.0.4
                • Jira on-premise - Version 5.0.3
                • Jira on-premise - Version 5.0.2
                • Jira on-premise - Version 5.0.1
                • Jira on-premise - Version 4.7.9
                • Jira on-premise - Version 4.7.8
                • Jira on-premise - Version 4.7.7
                • Jira on-premise - Version 4.7.6
                • Jira on-premise - Version 4.7.5
                • Jira on-premise - Version 4.7.4
                • Jira on-premise - Version 4.7.3
                • Jira on-premise - Version 4.7.2
                • Jira on-premise - Version 4.7.1
                • Jira on-premise - Version 4.6.19
                • Jira on-premise - Version 4.6.17
                • Jira on-premise - Version 4.6.12
                • Jira on-premise - Version 4.6.11
              • Azure DevOps - Release History
                • Azure DevOps - Version 5.5.0/5.5.1
                • Azure DevOps - Version 5.4.19
                • Azure DevOps - Version 5.4.17
                • Azure DevOps - Version 5.4.13
                • Azure DevOps - Version 5.4.11
                • Azure DevOps - Version 5.4.10
                • Azure DevOps - Version 5.4.9
                • Azure DevOps - Version 5.4.8
                • Azure DevOps - Version 5.4.6
                • Azure DevOps - Version 5.4.1
                • Azure DevOps - Version 5.4.0
                • Azure DevOps - Version 5.3.3
                • Azure DevOps - Version 5.3.2
                • Azure DevOps - Version 5.3.1
                • Azure DevOps - Version 5.3.0
                • Azure DevOps - Version 5.2.5
                • Azure DevOps - Version 5.2.4
                • Azure DevOps - Version 5.2.3
                • Azure DevOps - Version 5.2.2
                • Azure DevOps - Version 5.2.1
                • Azure DevOps - Version 5.2.0.1
                • Azure DevOps - Version 5.2.0
                • Azure DevOps - Version 5.1.3
                • Azure DevOps - Version 5.1.2
                • Azure DevOps - Version 5.1.1
                • Azure DevOps - Version 5.1.0
                • Azure DevOps - Version 5.0.27
                • Azure DevOps - Version 5.0.22
                • Azure DevOps - Version 5.0.21
                • Azure DevOps - Version 5.0.20
                • AzureDevOps - Version 5.0.19
                • Azure DevOps - Version 5.0.18
                • Azure DevOps - Version 5.0.17
                • Azure DevOps - Version 5.0.14
                • Azure DevOps - Version 5.0.12
                • Azure DevOps - Version 5.0.10
                • Azure DevOps - Version 5.0.0
                • Azure DevOps - Version 4.6.3
                • Azure DevOps - Version 4.6.0
              • ServiceNow - Release History
                • ServiceNow - Version 5.5.0/5.5.1
                • ServiceNow - Version 5.4.19
                • ServiceNow - Version 5.4.11
                • ServiceNow - Version 5.4.10
                • ServiceNow - Version 5.4.9
                • ServiceNow - Version 5.4.8
                • ServiceNow - Version 5.4.6
                • ServiceNow - Version 5.4.0
                • ServiceNow - Version 5.3.1
                • ServiceNow - Version 5.3.0.1
                • ServiceNow - Version 5.2.7
                • ServiceNow - Version 5.2.6
                • ServiceNow - Version 5.2.5
                • ServiceNow - Version 5.2.4
                • ServiceNow - Version 5.2.3
                • ServiceNow - Version 5.2.2
                • ServiceNow - Version 5.2.1
                • ServiceNow - Version 5.2.0
                • ServiceNow - Version 5.1.3
                • ServiceNow - Version 5.1.2
                • ServiceNow - Version 5.1.1
                • ServiceNow - Version 5.0.28
                • ServiceNow - Version 5.0.27
                • ServiceNow - Version 5.0.26
                • ServiceNow - Version 5.0.24
                • ServiceNow - Version 5.0.21
                • Servicenow - Version 5.0.19
                • Servicenow - Version 5.0.16
                • Servicenow - Version 5.0.0
                • Servicenow - Version 4.7.4
                • Servicenow - Version 4.7.1
              • Zendesk - Release History
                • Zendesk - Version 5.5.0/5.5.1
                • Zendesk - Version 5.4.19
                • Zendesk - Version 5.4.16
                • Zendesk - Version 5.4.11
                • Zendesk - Version 5.4.10
                • Zendesk - Version 5.4.8
                • Zendesk - Version 5.4.6
                • Zendesk - Version 5.3.3
                • Zendesk - Version 5.3.2
                • Zendesk - Version 5.3.1
                • Zendesk - Version 5.3.0
                • Zendesk - Version 5.2.2
                • Zendesk - Version 5.2.1
                • Zendesk - Version 5.2.0
                • Zendesk - Version 5.1.3
                • Zendesk - Version 5.1.2.2
                • Zendesk - Version 5.1.1
                • Zendesk - Version 5.1.0.1
                • Zendesk - Version 5.1.0
                • Zendesk - Version 5.0.30
                • Zendesk - Version 5.0.29
                • Zendesk - Version 5.0.28
                • Zendesk - Version 5.0.27
                • Zendesk - Version 5.0.26
                • Zendesk - Version 5.0.25
                • Zendesk - Version 5.0.24
                • Zendesk - Version 5.0.21
                • Zendesk - Version 5.0.18
                • Zendesk - Version 5.0.15
                • Zendesk - Version 5.0.14
                • Zendesk - Version 5.0.12
                • Zendesk - Version 5.0.10
                • Zendesk - Version 5.0.0
                • Zendesk - Version 4.6.8
              • GitHub - Release History
                • GitHub - Version 5.5.0/5.5.1
                • GitHub - Version 5.4.19
                • GitHub - Version 5.4.18
                • GitHub - Version 5.4.16
                • GitHub - Version 5.4.11
                • GitHub - Version 5.4.10
                • GitHub - Version 5.4.9
                • GitHub - Version 5.4.8
                • GitHub - Version 5.4.6
                • GitHub - Version 5.4.4
                • GitHub - Version 5.4.3
                • GitHub - Version 5.4.2
                • GitHub - Version 5.4.1
                • GitHub - Version 5.4.0.1
                • GitHub - Version 5.4.0
                • GitHub - Version 5.3.2
                • GitHub - Version 5.3.1
                • GitHub - Version 5.3.0
                • GitHub - Version 5.2.3
                • GitHub - Version 5.2.2
                • GitHub - Version 5.2.1
                • GitHub - Version 5.2.0
                • GitHub - Version 5.1.4
                • GitHub - Version 5.1.3
                • GitHub - Version 5.1.2
                • GitHub - Version 5.1.1
                • GitHub - Version 5.1.0
                • GitHub - Version 5.0.17.1
                • GitHub - Version 5.0.17
                • GitHub - Version 5.0.16
                • GitHub - Version 5.0.14
                • GitHub - Version 5.0.13
                • GitHub - Version 5.0.9
                • GitHub - Version 5.0.8
                • GitHub - Version 5.0.0
                • GitHub - Version 4.6.12
              • Salesforce - Release History
                • Salesforce - Version 5.5.0/5.5.1
                • Salesforce - Version 5.4.19
                • Salesforce - Version 5.4.16
                • Salesforce - Version 5.4.11
                • Salesforce - Version 5.4.10
                • Salesforce - Version 5.4.9
                • Salesforce - Version 5.4.8
                • Salesforce - Version 5.4.6
                • Salesforce - Version 5.4.2
                • Salesforce - Version 5.4.1
                • Salesforce - Version 5.4.0.1
                • Salesforce - Version 5.2.2
                • Salesforce - Version 5.2.1
                • Salesforce - Version 5.2.0
                • Salesforce - Version 0.5.1
                • Salesforce - Version 0.5.0
              • HP QC/ALM - Release History
                • HP ALM/QC - Version 5.0.14
                • HP ALM/QC - Version 5.0.13
                • HP ALM/QC - Version 5.0.12
                • HP ALM/QC - Version 5.0.11
                • HP ALM/QC - Version 5.0.10.1
                • HP ALM/QC - Version 5.0.10
                • HP ALM/QC - Version 5.0.8
                • HP ALM/QC - Version 5.0.7
                • HP ALM/QC - Version 5.0.6
                • HP ALM/QC - Version 5.0.5
                • HP ALM/QC - Version 5.0.1
                • HP ALM/QC - Version 5.0.0
            • Support
              • Data Security and Privacy Statement
              • Professional Services
              • Exalate for Jira Server End of Support and Maintenance
              • Exalate Premier Support Option
              • How to Generate Support.zip File?
              • Service Level Agreement
              • Exalate Cloud - What to Expect
            • Pricing & Licensing
              • Pricing & Licensing FAQs
                • How to Configure an Exalate Instance License on Jira On-premise?
                • How to Activate an Exalate Network License Key?
                • How to Update an Exalate License Key on Jira?
                • How to Edit an Exalate License Key?
                • How to get an Exalate Instance License?
                • How to Switch to a Free Plan License in Exalate for Jira Cloud?
                • How to Upgrade a Free Plan License in Jira Cloud?
                • How to Upgrade a Free Plan License?
                • How to Manage Stripe Billing Information?
                • Free Plan: Clarifications
            • Home
            • Exalate Basics

            Configuring a Connection

            Configuring a Connection for Jira Cloud

            Configuring a Connection for Jira On-premise

            Configuring a Connection for Azure DevOps

            Configuring a Connection for Zendesk

            Configuring a Connection for GitHub

            Configuring a Connection for ServiceNow

            Configuring a Connection for Salesforce

            Configuring a Connection for HP ALM/QC

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