Articles
Unidirectional Sync from Service Desk
Set up a unidirectional sync from your Service Desk to development teams using Exalate Classic. Learn how to automate ticket escalation, improve resolution times, and enhance cross-team collaboration.
Bidirectional Sync between Service Desk & Development
Automate bidirectional synchronization between your Service Desk and development teams with Exalate Classic. Eliminate manual data entry, reduce communication errors, and improve issue resolution times.
Cross Company Project Collaboration
Break down silos between organizations with Exalate's cross-company project collaboration. Automate issue tracking, sync attachments, and maintain full control over shared data between partners, vendors, and clients.
Service Management to Multiple Projects
Learn how to connect a customer-facing Service Desk to multiple internal development projects with Exalate Classic. Simplify the customer experience while streamlining bug escalation and cross-team collaboration.
Local Synchronization
Sync issues between two projects on the same Jira instance with Exalate Classic. Learn how to set up local synchronization to automate workflows between development and testing teams.
Sync Between Public (or Private) and Private Jira Instances
Sync a private, firewall-restricted Jira On-Premise instance with a public Jira Cloud instance using Exalate Classic. Only the private instance initiates traffic. Supports uni- and bi-directional sync via Basic or Script Mode.
Sync between Multiple Jira Cloud Instances
Sync issues between two Jira Cloud instances with Exalate Classic — bi-directionally or uni-directionally. Set up a connection, accept the invitation on the destination side, and start syncing.
How to Sync CreatedDate Field
Learn how to synchronize the CreatedDate field in Jira with Exalate. Follow our guide to ensure accurate record-keeping and historical data alignment across your integrated instances.
Unidirectional Sync for Jira Cloud
Learn how to set up a unidirectional synchronization for Jira Cloud with Exalate. Automate one-way data flow to streamline reporting, feedback loops, and stakeholder visibility.
Multiple Workflow Orchestrations
Master the orchestration of multiple complex workflows across Jira projects and issue types. Learn how to use StatusSync.groovy and status matrices to manage conflicting transitions and ensure seamless synchronization.
Jira Service Management to Jira Software
Seamlessly connect Jira Service Management and Jira Software with Exalate. Learn how to automate ticket-to-development workflows, map request types, and sync comments across projects.
Synchronization Between Private Jira On-premise Instances
Use a public Jira On-Premise instance as a relay to sync two private, firewall-restricted Jira instances with Exalate Classic. Requires three Jira instances: Private A, Private B, and Public AB as the connector.
Complex Workflows with Advanced Validations
Sync Jira workflow statuses that have conditions and validators using Exalate Classic. Jira On-Premise ignores validators automatically; Jira Cloud requires advanced Groovy scripting to fulfil required field validators.
Comment Visibility - an Advanced Issue Sync Case
Manage complex comment visibility scenarios with Exalate. Learn how to filter comments by author, use Jira API workarounds for project categories, and restrict sync based on user roles.
How to Sync Urgency and Priority between ServiceNow and Jira
Synchronize urgency and priority levels between ServiceNow and Jira with Exalate. Learn how to map fields, use custom scripts, and ensure incident alignment across both platforms.
Synchronize ServiceNow Change Requests and Jira Issues
Learn how to synchronize ServiceNow Change Requests with Jira issues using Exalate. Explore use cases for product changes, customer service, and distributing change tasks across teams.
Transferring Exalate Configurations from Jira Server to Jira Cloud or Jira Data Center
Migrating from Jira Server to Jira Cloud or Data Center? Learn how to transfer your Exalate Classic configuration across three complexity levels and use Bulk Connect to rebuild existing twins during migration.
How to sync Table Grid Editor data
Sync Table Grid Editor (TGE) tabular data between Jira instances using Exalate Classic. Use the TGE Grid Table Data Manager API in the Incoming sync script to add rows by custom field name and proxy user key.
Sync Milestones between GitHub and Jira On-premise
Learn how to synchronize GitHub milestones to Jira On-Premise using Exalate Classic. Follow our guide to mapping milestones to Jira fix versions or custom fields with Groovy scripts.
How to Sync Multiple Zendesk Tickets to One Jira Cloud Issue
Learn how to consolidate multiple Zendesk tickets into a single Jira Cloud issue with Exalate. Follow our script-based guide to use the Exalate Connect API for ticket mapping.
How to Convert Remote Status Changes to Local Comments between Jira Cloud and Jira On-premise
Learn how to log remote status updates as local comments in Jira using Exalate Classic. Follow our guide to keeping teams informed of progress without affecting local workflows or status transitions.
Populating a required remote field from a specific field on your instance
Learn how to populate required fields on a remote instance using specific data from the source side in Exalate. Follow our script-based guide to ensure mandatory fields are filled during synchronization.
Setting a project based on the source issue custom field value
Automate project selection in Exalate based on source issue custom field values. Follow our guide to dynamic project mapping using custom Groovy scripts for flexible cross-platform synchronization.
Testing Exalate in a Jira on-premise staging environment
Learn the best practices for testing Exalate Classic in a Jira On-Premise staging environment. Follow our guide to safely disable synchronization, import data, and reconfigure connections for testing.
How to sync story points field
Learn how to synchronize Story Points between Jira instances with Exalate. Follow our guide to mapping the Story Points custom field using simple Groovy scripts for agile team alignment.
Jira Cloud: Automatically Unexalate issues moved to another project
Learn how to automatically stop or pause synchronization in Exalate Classic when a Jira Cloud issue is moved to a different project. Follow our script-based guide to manage project transitions and maintain sync integrity.
How to sync issue priority fields in Jira Cloud
Learn how to synchronize issue priority levels in Jira Cloud with Exalate. Follow our guide to mapping priorities, using default values, and ensuring cross-platform task alignment.
Unified workflow using global transitions
Streamline cross-platform synchronization by implementing a unified workflow with global transitions. Learn how to map customer and vendor statuses using Exalate's powerful scripting engine.
How to transfer sync settings when moving from one instance to another
Learn how to migrate your Exalate Classic synchronization settings when moving from one Jira instance to another. Follow our best practices to ensure a smooth transition of connections, rules, and triggers.
How to convert String to Date
Learn how to convert String data to a Date format using Groovy scripts in Exalate. Follow our guide to ensure accurate date synchronization between integrated platforms like Jira, Salesforce, and ServiceNow.
How to filter transitions based on issue type workflow in Jira Cloud
Customize status transitions in Jira based on specific issue type workflows using Exalate. Learn how to implement conditional logic in your sync rules for precise workflow automation.
How to trigger issue transition based on the value of the remote issue status
Automate local issue transitions based on the status of a remote ticket with Exalate. Learn how to map remote statuses to local workflow actions using custom Groovy logic.
How to sync issue links to a custom field with Jira Issue Link API
Capture and display Jira issue link details in a custom field with Exalate. Learn how to use the Jira Issue Link API to synchronize relational data across your instances.
JIRA events generated by the jiranode
Understand the Jira events emitted by Exalate's jiranode. Learn about event types like EXALATED and how to leverage them for advanced workflow automation and monitoring.
How to Sync Sub-tasks between Jira On-Premise and Jira Cloud
Synchronize Jira sub-tasks between Cloud and On-Premise instances with Exalate Classic. Learn how to map parent issue IDs and maintain hierarchy during cross-platform task synchronization.