Xurrent Configuration Guides

This article describes how to synchronize comments between Xurrent and other systems. Outgoing sync (Xurrent → Remote system) To send comments from Xurrent to the remote system, use this script in your Outgoing Sync : replica.comments = entit...

This article describes how to synchronize member, requested for and requested by  information between Xurrent and other systems. We can consider member as an Assignee in Xurrent and Requested by as a Reporter. Member/Assignee belongs to the team ...

This article describes how to configure triggers in Xurrent to control which requests are synchronized. Triggers in Xurrent: Triggers use field-based queries to filter requests. In this article we will see which fields, operators we can use in ...

This guide explains how to sync custom fields between Xurrent and remote systems using Exalate. Overview Xurrent custom fields are defined in UI Extensions attached to Request Templates. Each template can have its own set of custom fields with d...

This article describes how to synchronize status between Xurrent and other systems. Status in Xurrent: In Xurrent the status provides visibility into the progress of a request, helping users and support staff track its lifecycle Request status...

This article describes how to synchronize attachments between Xurrent and other systems. Attachment Sync: Xurrent allows inline attachments in notes. However, attachments within custom fields(Request level attachment) are not supported at this ...

This article describes how to synchronize requests between Xurrent and other systems. Requests in Xurrent: Requests are the primary work items in Xurrent containing name, assignee, status, priority and custom fields. Outgoing sync (Xurrent → R...

This article describes how to synchronize labels (tags) between Xurrent and other systems. Labels in Xurrent: Labels are called "tags" in Xurrent and are used to categorize requests. Tags that don't exist will be automatically created during sy...

Xurrent uses its own rich text format for comments and custom fields. When syncing with other systems like Jira, ServiceNow, or Zendesk, you need to convert between formats. This guide explains how to use the NodeHelper methods to convert rich te...

This article describes how to set team field of Xurrent. As described in  How to sync User Fields in Xurrent  , to set member field, team field is required to set as well. There are 2 ways to set team field: 1. By providing team id: Provide int...

This guide explains which node helper methods are supported for xurrent. Supported Methods Method Parameters Return Type Description getIssueType issueTypeName: String IHubIssueType Returns an issue type object with the given...