Find quick answers to questions about synchronizing work items, tickets, and tasks in Exalate. This category addresses platform-specific sync challenges, field mapping questions, and configuration tips for keeping your data aligned across Jira, Azure DevOps, ServiceNow, Zendesk, Salesforce, Freshdesk, Freshservice, and Asana.
Learn how to handle different work item types, configure custom field synchronization, manage sync conflicts, and troubleshoot common scenarios when data doesn't sync as expected. These FAQs help you understand how Exalate handles various entity types across different platforms.
We add new FAQs based on questions from our community and support interactions.