How do I know if an issue is already synced?

    Sync Pairs Overview

    The unified console displays "Synced Pairs" for each connection, showing exactly how many work items are currently synchronized. The connections overview shows details like:

    • PMs_to_DevTeam active, Last Sync 2 days ago, Bell-3 420, Synced Pairs 102

      DevTeam_to_Support active, Last Sync 17 minutes ago, SUP-123 DEV-345, Synced Pairs 358, 6 errors

    This gives you immediate visibility into sync status and the total number of paired items per connection.


    Connection Information and Paired Work Items

    Each connection displays whether it’s active and provides specific identifiers for synced work items, such as ticket numbers from both systems. For example, you'll see paired items like "SUP-123" from one system linked to "DEV-345" from another.


    Improved Monitoring in the Unified Console

    The unified view consolidates all connection information in one place, making it significantly easier to monitor sync status compared to Exalate Classic's separate consoles for each platform. You can search connections, sort by various criteria, and quickly identify which work items are actively syncing.

    The Dashboards feature also provides visibility into your synchronization operations, helping you track patterns and identify items that may need attention.


    Conclusion

    The Exalate unified console offers a comprehensive and efficient way to track synchronization activity, monitor sync status, and ensure smooth operations across connections, making it easier to manage multiple platforms in a unified view.