Articles
How to Sync Attachments in Freshdesk
By default, attachment synchronization is disabled in Freshdesk. This is done to avoid potential errors caused by exceeding the storage limits on Freshdesk tickets. Why is Attachment Sync Disabled by Default? Freshdesk imposes a 20 MB tot...
How to Sync Comments (Notes) in Freshdesk
This article shows how to synchronize notes in Freshdesk, which function like comments in the system. Note : Exalate supports the synchronization of notes added via the Add Note button in Freshdesk. The Reply and Forward features are ...
How to Sync Priority in Exalate for Freshdesk
Learn how to map and sync priorities between systems like Freshdesk and Jira.
How to Sync Status in Exalate for Freshdesk
Learn how to map and sync multiple statuses between Freshdesk and other platforms like Jira.
How to Sync Custom Fields in Freshdesk
This article shows how to synchronize custom fields in Freshdesk. Exalate supports all eight types of custom fields from Freshdesk. When creating a new custom field in Freshdesk, you can define both the Label for Agents and the Label for Cust...
How to Sync Rich Text and HTML Between Freshdesk and Other Systems
When syncing data between Freshdesk and other systems like Jira , GitHub , Azure DevOps , or Jira Cloud , it's important to manage the rich text formatting to ensure that the content maintains its appearance and structure across different pl...
How to Sync Inline Images in Freshdesk
This article describes how to synchronize inline images in Freshdesk. With Exalate, you have full control over how you sync your inline images.
Note: You can only sync images using this functionality. Other file types (ext...