Freshdesk Configuration Guides

By default, attachment synchronization is disabled in Freshdesk. This is done to avoid potential errors caused by exceeding the storage limits on Freshdesk tickets. Why is Attachment Sync Disabled by Default? Freshdesk imposes a 20 MB tot...

This article shows how to synchronize comments. Freshdesk Side  Incoming sync You can add new comments and keep the existing comments updated using mergeComments comment helper. This method would prepend the comment ...

Learn how to map and sync priorities between systems like Freshdesk and Jira.

Learn how to map and sync multiple statuses between Freshdesk and other platforms like Jira.

This article shows how to synchronize custom fields in Freshdesk. Exalate supports all eight types of custom fields from Freshdesk. When creating a new custom field in Freshdesk, you can define both the Label for Agents and the Label for Cust...

When syncing data between Freshdesk and other systems like Jira , GitHub , Azure DevOps , or Jira Cloud , it's important to manage the rich text formatting to ensure that the content maintains its appearance and structure across different ...