Native integrations and automation tools like Zapier or Power Automate offer basic field mapping and pre-built workflows, but they lack the flexibility needed for complex synchronization scenarios. These solutions typically work through a central hub where you configure a single set of rules that applies to both sides of the integration, limiting your ability to customize behavior per connection or handle intricate business requirements.
Autonomous Control on Each Side
Exalate provides autonomous control, meaning each side of the integration defines its own sync rules independently. Your development team can decide what data to share from Jira while your support team separately controls how that data maps into ServiceNow. Neither side needs to see or modify the other's configuration. This architecture is essential for cross-company integrations where external partners need integration without exposing internal business logic.
Unlimited Flexibility with Groovy Scripting
The biggest differentiator between native tools and Exalate is flexibility. While automation tools limit you to predefined field mappings and simple transformations, Exalate's Groovy-based scripting engine handles any custom workflow, no matter how complex or intricate. If you can write it in Groovy, Exalate can sync it.
You have full script and operational control over your sync, enabling:
- Conditional Synchronization: Share only work items that meet specific criteria based on status, priority, labels, or custom fields.
- Complex Data Transformations: Convert field values, calculate fields from multiple sources, or apply custom formatting logic.
- Bi-directional Logic: Define different data transformation rules for outgoing and incoming sync on each side separately.
- Custom Field Mapping: Sync custom fields across platforms with complete control over how values are mapped, transformed, and applied.
- Advanced Workflows: Handle parent-child relationships, multi-select fields, cascading dropdowns, and platform-specific entities beyond standard work items.
Real-Time Sync with Full History
Exalate provides real-time synchronization, ensuring you always have an up-to-date view with full item history. There are no delays or data gaps changes sync between systems as they happen, maintaining data consistency across your connected platforms.
Security and Reliability Built-In
Exalate maintains enterprise-grade security with ISO certification, role-based access control (RBAC), and encryption of data both in transit and at rest. Each system applies its own rules, logic, and access controls, ensuring sensitive information remains protected while enabling seamless collaboration.
Safety Features for Configuration Management
Unlike basic automation tools, Exalate includes safety features designed for reliable integration management:
- Versioning: Track all configuration changes with a complete history for audit trails and compliance.
- Rollback: Revert to previous working versions if deployed changes cause issues.
- TestRun: Validate configurations against real work items in draft mode before deploying to production, eliminating the risk of errors affecting live data.
- Aida AI Assistance: Get context-aware help building scripts, troubleshooting errors, and implementing complex sync logic without manual coding.
Extensive Platform Support and Custom Connectors
Exalate supports major platforms including Jira Cloud, Azure DevOps (Cloud and Server), ServiceNow, Salesforce, Zendesk, Freshdesk, Freshservice, Asana, and GitHub. Beyond these standard connectors, you can request custom connector development for platforms not currently supported by contacting our team. This ensures Exalate adapts to your specific toolchain, not the other way around.
When to Choose Exalate Over Native Tools
Choose Exalate when you need:
- Cross-organization integrations with independent configuration control
- Complex field transformations beyond simple one-to-one mapping
- Conditional sync logic based on business rules
- Custom field and custom entity synchronization
- Enterprise-grade security and compliance requirements
- Safety features like versioning, rollback, and testing before deployment
- Flexibility to handle unique workflows that change over time
Native integrations and automation tools work well for simple, straightforward scenarios. Exalate excels when your integration requirements demand flexibility, security, and operational control.