Yes, limits depend on your subscription plan and are based on active items in sync rather than total items ever synchronized. The Starter plan supports up to 50 active items in sync, while the Scale plan increases this to 200 active items. The Pro plan offers custom active item limits that you negotiate based on your specific needs. The Enterprise plan provides unlimited active items in sync, removing all capacity constraints.
Understanding Active Items in Sync
Active items in sync count only work items currently being synchronized between systems. If you stop syncing an item or archive it, it no longer counts toward your plan limit. This means you can manage your subscription efficiently by controlling which items remain actively synchronized at any given time.
Subscription Plans and Active Item Limits
Exalate offers four subscription plans with varying active item limits:
- Starter Plan: Supports up to 50 active items in sync.
- Scale Plan: Increases capacity to 200 active items in sync.
- Pro Plan: Offers custom active item limits based on your needs.
- Enterprise Plan: Provides unlimited active items in sync.
When you approach your plan's limit, you can either upgrade to a higher tier or reduce the number of active items by adjusting your sync scope. The unified console displays your current usage clearly, showing how many items you're syncing out of your total allocation. Organizations requiring unlimited capacity or expecting significant growth should consider the Enterprise plan, which removes all item limitations and includes boosted sync processing capacity.