Articles
Zendesk - Version 5.10.0
Released for Zendesk on March 21, 2024 In this release, we've introduced several new features. Improvements XLT-3917 Custom Fields Autocomplete: JCloud, Zendesk, ADO. XLT-3918 Exalate API auto-complete. ...
Zendesk - Version 5.9.0-5.9.3
Release Notes for Zendesk 5.9.0-5.9.2
Zendesk - Version 5.8.2
Released for ZENDESK on January 31, 2024 In this release, we've added a fix for a critical issue. Bug fix XLT-4726 Fixed issue causing Exalate "Proceed to Checkout" button to be disabled on FireFox/Safari b...
Zendesk - version 5.8.1
Released for Zendesk on January 17, 2024 In this release, we've added some improvements and bug fixes. Improvements XLT-2845 Upgrade groovy to version 4 XLT-3466 Restrict the long name connection to display on edit co...
Zendesk - version 5.7.4
Released for Zendesk on December 4, 2 023 In this release, we've added a fix for critical issue. Bug fix XLT-4490 Comments get duplicated on Exalate event. ...
Zendesk - version 5.7.3
Released for Zendesk on November 27, 2023 In this release, we've added a fix for critical issue. Bug fix XLT-4466 Traces get duplicated when a comment or attachment are synchronised causing Java heap space Excep...
Zendesk - version 5.7.0
Released for Zendesk on October 17, 2023 In this release, we've added some improvements and bug fixes. Improvements XLT - 3700 List sorting. The following lists in the Exalate Console can be sorted: Connections, Trigge...
Zendesk - Version 5.6.0
Released for ZEN DESK on August 30 , 2023 In this release, we've added some improvements and bug fixes. In this release Improvements XLT-3149 Change buttons on Getting Started screen. XLT-3807 Security improvement. XLT-3870 ...
Zendesk - Version 5.5.6
Released for ZEN DESK on July 27 , 2023 In this release, we've added some improvements and bug fixes. In this release Improvements XLT-3010 Security improvement. Bug fixes XLT-1267 Not able to generate support zip since th...
Zendesk - Version 5.5.5
Released for ZEN DESK on July 19 , 2023 In this release, we've added some improvements and bug fixes. In this release Improvements XLT-3512 Limit number of characters when displaying an error message. XLT-3513 Remove Entity S...
Zendesk - Version 5.5.4
Released for ZEN DESK on June 28 , 2023 In this release, we've added some improvements and bug fixes. In this release Improvements XLT-3522 Add a cross button for entities filters for all modals and improve placeholders...
Zendesk - Version 5.5.2
Released for ZEN DESK on June 8 , 2023 In this release, we've added some improvements and bug fixes. In this release Improvements XLT-3017 As a user, I want to be able to set the environment variable for the HTTP header...
Zendesk - Version 5.5.0/5.5.1
Released for ZEN DESK on April 25, 2023 In this release, we've added some improvements and bug fixes. We are rolling out this release gradually and will publish an update on Exalate Status Page when it is available for all...
Zendesk - Version 5.4.19
Released for ZEN DESK on April 11 , 2023 In this release, we've added an improvement. In this release Improvements XLT-3208 New health check endpoint added ...
Zendesk - Version 5.4.16
Released for ZEN DESK on March 23 , 2023 In this release, we've added an improvement. In this release Improvements XLT-1310 Enable possibility to use proxy servers ...
Zendesk - Version 5.4.11
Released for ZEN DESK on February 3 , 2023 In this release, we've added a bug fix. In this release Bug fix XLT-3023 Fixed out of memory (OOM) issue on production nodes ...
Zendesk - Version 5.4.10
Released for ZEN DESK on January 10 , 2023 In this release, we've added some bug fixes. In this release Bug fixes XLT-2329 Fixed the spacing issue on the Support page CNSL-80 Fixed the cursor issue on the Initiate Connection s...
Zendesk - Version 5.4.8
Released for ZENDESK on December 07, 2022 In this release, we've added some bug fixes. In this release Bug fixes XLT-1194 Fixed issues related to the access token after updating it in General Settings ...
Zendesk - Version 5.4.6
Released for ZENDESK on November 24, 2022 In this release, we've introduced new Exalate branding. We have also added some improvements and bug fixes. In this release Improvements CNSL-2 Introduced new Exalate branding CNSL-31 A...
Zendesk - Version 5.3.3
Released for ZENDESK on July 6, 2022 In this release, we've added a bug fix for Private-Public connections. In this release Bug fixes ZENDESK-404 Fixed the error "Sink.asPublisher(fanout = false) only suppo...
Zendesk - Version 5.3.2
Released for ZENDESK on May 3, 2022 In this release, we've added a few improvements and bug fixes . In this release Improvements EXACOMP-1733 Added a possibility to connect multiple issues to one issue via the Connect operatio...
Zendesk - Version 5.3.1
Released for ZENDESK on March 23, 2022 In this release, we've added a few improvements and bug fixes . Improvements ZENDESK-289 Improved the UI of the Sync queue page EXACOMP-929 Introduced a 'Submit' state whenever trig...
Zendesk - Version 5.3.0
Released for ZENDESK on February 11, 2021 In this release, we've added a few improvements and bug fixes . Improvements EXACOMP-929 Introduced a 'Submit' state whenever triggering an Exalate manually EXACOMP-1001 Added Pu...
Zendesk - Version 5.2.2
Released for ZENDESK on February 4, 2021 In this release, we've added a few improvements and bug fixes . Improvements ZENDESK-370 Change Exalate to generate webhooks instead of targets ZENDESK-270 Improved the way of gett...
Zendesk - Version 5.2.1
Released for ZENDESK on January 14, 2022 In this release, we've added a security fix . In this release Bug fixes EXACOMP-1647 Security vulnerability for connection invitation. ...
Zendesk - Version 5.2.0
Released for ZENDESK on September 28, 2021 In this release, we've added a few improvements and bug fixes including a fix for the stripe portal app. Improvements EXACOMP-1384 Updated naming for the Free Plan EXACOMP-1394 Added...
Zendesk - Version 5.1.3
Released for ZENDESK on July 2, 2021 In this release, we've added a possibility to modify personal billing information with the help of the integrated Stripe Customer Portal . With this feature, you can modify current billing i...
Zendesk - Version 5.1.2.2
Released for ZENDESK on June 07, 2021 In this release, we have added some s ecurity-related improvements.
Zendesk - Version 5.1.1
Released for ZENDESK on May 17, 2021 In this release, we introduced a new license type - the Free plan license . With this license, you can set up basic synchronization with limited functionality and use it for free. If you want to use ...
Zendesk - Version 5.1.0.1
Released for ZENDESK on Apr 30, 2021 In this release, we fixed a bug where attachment sync was blocked with an "Unexpected error" In this release Bug fixes ADNODE-342 Fixed a bug where attachment sync was blocked with...
Zendesk - Version 5.1.0
Released for ZENDESK on Apr 5, 2021 From now on, you can create Basic connections to sync Zendesk tickets. With Basic connections, you can sync the most basic ticket data. These connections are easy to set up and can be upgraded to Visual an...
Zendesk - Version 5.0.30
Released for ZENDESK on Feb 13, 2021 Issue type rules are now applied only on the first sync. We also fixed a bug with an error appearing in the console after clicking Dismiss In this release Improvements EXACOMP-1028 ...
Zendesk - Version 5.0.29
Released for ZENDESK on Feb 1, 2021 We improved the sync of different formats in Visual mode connections. Also, we made a bunch of bug fixes and UI updates In this release Improvements ADNODE-296 Improved multi text format sync...
Zendesk - Version 5.0.28
Released for ZENDESK on Jan 15, 2021 In this release, we implemented lazy comments. We also made various bug fixes and UI updates In this release Improvements ZENDESK-304 Implemented lazy comments EXACOMP-982 JWT token expi...
Zendesk - Version 5.0.27
Released for ZENDESK on Dec 17, 2020 We improved Exalate performance by optimizing memory consumption. Also, we updated the look of the Subscribe to Exalate screen and fixed various bugs. In this release Improvements EXACOMP-956...
Zendesk - Version 5.0.26
Released for ZENDESK on Dec 9, 2020
From now on, you will receive a verification link when registering an instance. This makes it easier to finish the evaluation process and create an Exalate proxy user account . Besides, ...
Zendesk - Version 5.0.25
Released for ZENDESK on Nov 18, 2020 In this release, we made a bug fix related to the new admin verification introduced in 5.0.24, and other bug fixes. In this release Bug fixes EXAEDIT-1156 Admin verification in Visual mode w...
Zendesk - Version 5.0.24
Released for ZENDESK on Nov 16, 2020 In this release, we introduced new admin verification in Visual mode connections. From now on, it uses OAuth, which improves security. Moreover, you can now sync data between different Exalate versions, s...
Zendesk - Version 5.0.21
Released for ZENDESK on Sep 11, 2020 Various user interface improvements and bug fixes. In this release ZENDESK-234 Updated the retry mechanism to reduce the amount of sync errors ADNODE-184 Fixed bug with instances crashin...
Zendesk - Version 5.0.18
Released for ZENDESK on Jun 10, 2020 In this release, we've added some bug fixes and improvements. In this release Added mapping for custom fields of type option and text Added visual errors and warning for mapping in visual mo...
Zendesk - Version 5.0.15
Released for ZENDESK on May 15, 2020 In this release, we've added some improvements and bug fixes. In this release Performance improvements on the Polling mechanism Performance improvements on Webhook handling ...
Zendesk - Version 5.0.14
Released for ZENDESK on May 08, 2020 In this release, we've added some improvements and bug fixes. In this release ZENDESK-180 - Added tags synchronization EXAEDIT-883 - Improved triggers screen EXACOMP-596 - Fixed detail...
Zendesk - Version 5.0.12
Released for ZENDESK on Apr 28, 2020 In this release, we've added the new experience of managing synchronization configuration from one instance if you are the administrator on both sides. Visual synchronization rules for Zendesk and Ji...
Zendesk - Version 5.0.10
Released for ZENDESK on Apr 23, 2020 In this release, we've improved the styling and first set up flow. In this release EXACOMP-582 - Fixed the problem with activate/deactivate connection operations EXE-658 - Added unExalateAfte...
Zendesk - Version 5.0.0
Released for ZENDESK on Mar 06, 2020 In this release, we've improved the styling and first set up flow. In this release EXE-681 - Added new styling and changes to the first set up flow ...
Zendesk - Version 4.6.8
Released for ZENDESK on Jan 27, 2019 In this release, we've added some bug fixes and improvements. In this release EXACOMP-420 - Improved issue status sync EXACOMP-423 - Fixed payment retry mechanism to work correctly ...