Technical Use Cases

Use Case 1: Integrate with Customer Jira to Manage the Product Change Requests The product team uses ServiceNow to manage development. They have the workflow specifically created for change request management. The customer uses J...

Comment Visibility - an Advanced Issue Sync Case

Complex Workflows with Advanced Validations

This article describes the concept of the synchronization use case, where both sides are private Jira on-premises.

This use case describes a synchronization between Jira Service Management and Jira Software.

Unidirectional Sync for Jira Cloud

How to Sync between Multiple Jira Cloud Instances

How to Sync Public and Private Jira On-premises.

How to Sync Private Jira On-premise to Jira Cloud.

How to se up a Local Synchronization

Introduction In this article, we will look to connect an external-facing service desk with an internal development Jira. The external Jira is configured with a single service desk configuration - providing generic request types such as ...

Cross Company Project Collaboration

How to Sync Urgency and Priority between ServiceNow and Jira

How a single add-on changed the workflow of one company for good

This article shows how to synchronize milestones from GitHub issues to Jira.

How you to connect 2 Jira instances so that one instance is used for servicing customers, and the other for tracking development tasks.