Technical Use Cases

Use Case 1: Integrate with Customer Jira to Manage the Product Change Requests The product team uses ServiceNow to manage development. They have the workflow specifically created for change request management. The customer uses J...

Comment Visibility - an Advanced Issue Sync Case

Exalate app provides integration between Jira and ServiceNow. You can sync ServiceNow incidents (or any other entity) with Jira issues. Learn more about it.

Complex Workflows with Advanced Validations

This article describes the concept of the synchronization use case, where both sides are private Jira on-premises.

This use case describes a synchronization between Jira Service Management and Jira Software.

Unidirectional Sync for Jira Cloud

How to Sync between Multiple Jira Cloud Instances

How to Sync Public and Private Jira On-premises.

How to Sync Private Jira On-premise to Jira Cloud.

How to sync issues bi-directionally or uni-directionally between multiple Jira Instances

How to se up a Local Synchronization

Introduction Last week we got a request from one of our prospects. They were looking to connect an external-facing service desk with an internal development Jira. The external Jira is configured with a single service desk configuration - ...

Cross Company Project Collaboration

How to Sync Urgency and Priority between ServiceNow and Jira

How a single add-on changed the workflow of one company for good

This article shows how to synchronize milestones from GitHub issues to Jira.

How you to connect 2 Jira instances so that one instance is used for servicing customers, and the other for tracking development tasks.