Articles
Set up a Connection in Basic Mode for Zendesk
Set up a Basic Mode connection in Exalate Classic for Zendesk. Enter the destination URL, select Basic, choose your project, and confirm admin access or copy the invitation code for the destination admin to accept. Syncs questions, incidents, problems, and tasks.
Set Up a Connection in Visual Mode for Zendesk
Set up a Visual Mode connection in Exalate Classic for Zendesk. Enter the destination URL, select Visual Mode, verify admin access on both sides, and confirm to complete the connection without writing any scripts.
Initiate a Connection in Script Mode for Zendesk
Initiate a Script Mode connection in Exalate Classic for Zendesk. Enter the destination URL, select Script Mode, fill in connection details, and copy the invitation code for the destination admin to accept.
Accept the Connection Invitation in Script Mode for Zendesk
Accept a Script Mode connection invitation in Exalate Classic for Zendesk. Go to the Connections tab, click Accept Invitation, paste the invitation code, and click Next to complete the setup.