Articles
Set up a Connection in Basic Mode for Zendesk
Before you set up a Connection in Basic mode ensure that you don't use an older version of Exalate. Connections in Basic mode have a set of Sync Rules , generated by Exalate. With these connections, you can sync certain ticket types...
Set Up a Connection in Visual Mode for Zendesk
You cannot toggle between the different modes. To do so, you need to create a new Connection in Visual mode, Script mode, or Basic mode. Before you set up a Connection in Visual mode ensure that: you have admin access to the destination instan...
Initiate a Connection in Script Mode for Zendesk
What's Next? You need to accept the Connection Invitation on the platform you want to set up an integration with. Go to the Connections tab in the Exalate Admin console on that platform and click the Accept Invitation button. Then ...
Accept the Connection Invitation in Script Mode for Zendesk
What's Next? After accepting the connection invitation proceed to configure the connection . Remember, with Exalate you need to set up the configuration for both integrating sides independently, depending on your integration requireme...