Set up a Connection in Basic Mode for Freshdesk & Freshservice
Connections in Basic mode have a set of Sync Rules , generated by Exalate. With these connections, you can sync tickets. Ticket types are mirrored, meaning tickets in Freshdesk (or Freshservice) will be synced as tickets in the connected sy...
Accept the Connection Invitation in Script Mode for Freshdesk or Freshservice
Accept the Connection Invitation in Script Mode from Freshdesk or Freshservice Navigate to the Connections tab in the Exalate console. Click Accept invitation. Paste the invitation code and click Next Congratulations...
Initiate a Connection in Script Mode for Freshdesk or Freshservice
Note : Before you set up a Connection in Script mode ensure that: your instance is public. you are either in the Evaluation (trial) period or have a Paid license. Initiate a Connection in Script Mode from Freshdesk or Freshservice 1. ...