Initiate a Private Connection in Basic Mode for Freshservice
Set up a private Basic Mode connection in Exalate Classic for Freshservice. Click "I don't have a URL," choose Basic Mode, copy the invitation code, and send it to your partner to accept on the private side.
Initiate a Private Connection in Script Mode for Freshservice
Learn how to initiate a private connection from Freshservice in Exalate Classic. Follow step-by-step instructions to set up secure HTTP/HTTPS requests for your instance.
Freshservice Manual Sync
Manually sync a Freshservice ticket with Exalate Classic via the Entity Sync Status tab in the Exalate admin console. Search by ticket number, then click Exalate to create a new entity or Connect to link an existing one.