Articles
Initiate a Private Connection in Basic Mode for Freshservice
Set up a private Basic Mode connection in Exalate Classic for Freshservice. Click "I don't have a URL," choose Basic Mode, copy the invitation code, and send it to your partner to accept on the private side.
Initiate a Private Connection in Script Mode for Freshservice
The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only....
Freshservice Manual Sync
Manually sync a Freshservice ticket with Exalate Classic via the Entity Sync Status tab in the Exalate admin console. Search by ticket number, then click Exalate to create a new entity or Connect to link an existing one.