Articles
Freshdesk Manual Sync
Manually sync a Freshdesk ticket with Exalate Classic via the Entity Sync Status tab in the Exalate admin console. Enter the ticket number, click Search, then use the Exalate or Connect button to start sync.
Initiate a Private Connection in Basic Mode for Freshdesk
Set up a private Basic Mode connection in Exalate Classic for Freshdesk. Click "I don't have a URL," choose Basic Mode, copy the invitation code, and send it to your partner to accept on the private side.
Initiate a Private Connection in Script Mode for Freshdesk
Set up a private Script Mode connection in Exalate Classic for Freshdesk. Navigate to Connections, click Initiate Connection, select "I don't have a URL," choose Script Mode, and share the invitation code with your partner.