Set up a Connection

Set Up a Connection in Visual Mode from Jira Cloud

1. Navigate to the Connections tab in the Exalate console.

       Click Apps -> Exalate and find the Connections tab under the Exalate menu. 

2. Click Initiate Connection. 

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select the Configuration Mode. In this case, Visual Mode.

5. Click Next.

6. Enter the Connection Information

7. Click Next.

8. Click Verify admin access to confirm you have admin rights to the destination instance. Then click Initiate.

9. Click Accept to finish the verification process.

You see a pop-up window within the remote instance to finish the verification. You are also notified about the permissions that the destination instance user has.

10. Click Initiate.

11. The Connection has been set up.

Configure the Sync (Scope)

1. Click Configure Sync on the above screen to start configuring the connection.

You can even configure an existing connection by navigating to the Connections tab. Then click the Edit Connection icon in front of the Connection name.    

2. Select Project on both sides (if applicable).
Select the projects you want to use for the Connection, at both ends.

3. Click Filter entities (Optional)
With this option, you can decide what information must be synchronized.

Set the Filters

Select the appropriate filter you want from the list. For instance, for Jira, you can choose to sync all Bugs, Tasks that have a label = 'totest'.
Filters for Jira:

You can also choose to have multiple filter options.

Example 1: 

Issue type = Bug
Priority = High, Medium
Status = Open

In this case, the Priority filter has 2 options. The options you select are considered as an OR operation, High OR Low.

With 2 different filter types, Issue type and Priority, the options you select are considered as an AND operation.

So, there are 2 possible combinations for the above sync:

1) Bug with High priority AND Open status,

2) Bug with the Medium priority AND Open status.

Example 2:
If there are no options selected for the Issue type, like in the example below:

Priority = High, Medium
Status = Open

All issue types with the Priority High OR Medium and status Open are synced.

4. Set the Sync Method

This option allows you to decide how information must be synced between the task management systems. You can choose from the following options:

Manual : The issue is synchronized manually.
Automatic: The issue is synchronized automatically based on the entities you have filtered in the previous step.
Disabled: The synchronization is disabled. The arrows decide the direction of the synchronization.

5. Click Next to configure the field mappings.  

Add the Field Mappings (Rules)

Rules denote the mapping between different entities & decide what must be synchronized. There are predefined default mappings for basic fields in every Visual mode Connection.

You can access these mappings by clicking Next after configuring the sync. The Rules section consists of these mappings. 

The top bar displays the local instance's short name & the remote instance's short name. These are the names you provided while setting up a connection.

It also has a Sync direction. The arrows indicate the direction, whether uni or bi-directional. You can choose to Expand all or Collapse all the mappings. 

You can Edit connection or Delete mapping You can also drag and drop them, up or down to re-prioritize.

Edit Mappings

To edit mapping click the Edit mapping icon. 

An Edit mapping dialog box opens.

Select the new fields to be mapped on both sides from the drop-down list. You can also edit the Sync direction. Sync direction allows you to control your sync in a specific direction, where the arrows indicate the direction.

Click Save to apply the changes.

Delete Mappings

You can delete a certain mapping if you don't want it. 

Clicking the bin icon opens up a prompt to ensure you really want to delete the mapping. Click Delete to confirm the deletion. 

Add New Mappings 

To add a new mapping, click the Add mapping button.

An Add mapping dialog box opens.

Select the required fields at both ends from a drop-down list. You can choose to keep the Sync direction as it is by default or edit it. Sync direction allows you to control your sync in a specific direction, where the arrows indicate the direction.

You can add sub-mappings by clicking the plus icon. 

You can also specify what to do if the selected values do not match.

If no matching value is found you can choose to: 

Save the changes whenever you are ready. 

Custom field mappings

When you set up a Visual mode connection, Exalate fetches some of the custom fields for you. These are available through a drop-down list while adding a mapping. 

If you don't find the custom field, there is always an option to add Scripts. 

The following are the supported custom field types:

Text:

• Jira Cloud: Text Field (multi-line), Text Field (single line)
• ADO: Text (single line), Text (multiple lines)
• Zendesk: Text, Multi-line, Date, Number, Decimal

Option:

• Jira Cloud: Radio Buttons, Select List (single choice)
• ADO: Picklist (string), Picklist (integer)
• Zendesk: Drop-down

User:

• Jira Cloud, on-prem: User Picker (single user)
• ADO: Identity
• Zendesk: - Not supported

Add Scripts for Advanced Configuration (Optional)

For advanced synchronization use cases, you can add Groovy Scripts to your Visual mode Connection. 

To do so, click the arrow on the Add Mapping button. Select Add Script.

There is a default Script in the dialog box. You can edit it or simply delete the entire Script to start writing from scratch. Click Save when you finish adding the Scripts. 

Script Syntax: 

As a general rule of thumb, the Scripts follow the following syntax:

your_instance_shortname.issue.customFields."your custom field name".value = remote.issue.customFields."remote custom field name".value

1. your_instance_shortname is the source instance. 

2. remote_instance_shortname is the destination instance. 

These are the names you provided while setting up the Connection. 

3. This is followed by other issue properties, each separated with a "." operator. 

Publish the Changes 

To save the changes made to the Scope and Rules section and apply them to the Connection you have created, click Publish. 

Initiate a Connection in Visual Mode from Jira On-premise

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Manage Apps & click Connections under the Exalate menu. 

2. Click Initiate Connection. 

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate will suggest available Configuration Modes based on the destination instance.

4. Select the Configuration Mode. In this case, Visual Mode.

5. Click Next.

6. Enter the Connection Information

7. Click Next.

8. Click Verify admin access to confirm you have admin rights to the destination instance. 

9. Click Accept to finish the verification process.

You will see a pop-up window within the remote instance to finish the verification. You will also be notified about the permissions that the destination instance user will have.

10. Click Initiate. 

11. The Connection has been set up.

Configure the Sync (Scope)

1. Click Configure Sync to start configuring the connection.

You can even configure an existing connection by navigating to the Connections tab. Then click the Edit Connection icon in front of the Connection name.    

2. Select Project on both sides. (if applicable)
Select the projects you want to use for the Connection, at both ends.

3. Click Filter entities (Optional)

With this option, you can decide what information must be synchronized.

Set the Filters

Select the appropriate filter you want from the list. For instance, for Jira, you can choose to sync all Bugs, Tasks that have a label = 'totest'.
Filters for Jira:

You can also choose to have multiple filter options.

Example 1: 

Issue type = Bug
Priority = High, Medium
Status = Open

In this case, the Priority filter has 2 options. 

So the options you select will be considered as an OR operation, High OR Low.

With 2 different filter types, Issue type and Priority, the options you select will be considered as an AND operation.

So, there are 2 possible combinations for the above sync:

1) Bug with High priority AND Open status,

2) Bug with the Medium priority AND Open status.

Example 2:
If there are no options selected for the Issue type, like in the example below:

Priority = High, Medium
Status = Open

All issue types with the Priority High OR Medium and status Open will be synced.

4. Set the Sync Method

This option allows you to decide how information must be synced between the task management systems. You can choose from the following options:
Manual
The issue will be synchronized manually.
Automatic
The issue will be synchronized automatically based on the entities you have filtered in the previous step.
Disabled
The synchronization will be disabled.
The arrows decide the direction of the synchronization.

5. Click Next to configure the field mappings.  

Add the Field Mappings (Rules)

Rules denote the mapping between different entities & decide what must be synchronized. There are predefined default mappings for basic fields in every Visual mode Connection.

You can access these mappings by clicking Next after configuring the sync. The Rules section consists of these mappings. 

The top bar displays the local instance's short name & the remote instance's short name. These are the names you provided while setting up a connection.

It also has a Sync direction. The arrows indicate the direction, whether uni or bi-directional. You can choose to Expand all or Collapse all the mappings. 

You can Edit connection or Delete mapping . You can also drag and drop them, up or down to re-prioritize.

Edit Mappings

To edit mapping click the Edit mapping icon.

An Edit mapping dialog box will open.

Select the new fields to be mapped on both sides from the drop-down list. You can also edit the Sync direction. Sync direction allows you to control your sync in a specific direction, where the arrows indicate the direction. 

Click Save to apply the changes.

Delete Mappings

You can delete a certain mapping if you don't want it. 

Clicking the bin icon opens up a prompt to ensure you really want to delete the mapping. Click Delete to confirm the deletion. 

Add New Mappings 

To add a new mapping, click the Add mapping button.

An Add mapping dialog box will open.

Select the required fields at both ends from a drop-down list. You can choose to keep the Sync direction as it is by default or edit it. Sync direction allows you to control your sync in a specific direction, where the arrows indicate the direction.

You can add sub-mappings by clicking the plus icon.

You can also specify what to do if the selected values do not match.

If no matching value is found you can choose to: 

Save the changes whenever you are ready. 

Custom field mappings

When you set up a Visual mode connection, Exalate fetches some of the custom fields for you. These are available through a drop-down list while adding a mapping. 

If you don't find the custom field, there is always an option to add Scripts. 

The following are the supported custom field types:

Text:
* Jira Cloud: Text Field (multi-line), Text Field (single line)
* ADO: Text (single line), Text (multiple lines)
* Zendesk: Text, Multi-line, Date, Number, Decimal

Option:
* Jira Cloud: Radio Buttons, Select List (single choice)
* ADO: Picklist (string), Picklist (integer)
* Zendesk: Drop-down

User:
* Jira Cloud, on-prem: User Picker (single user)
* ADO: Identity
* Zendesk: - Not supported

Add Scripts for Advanced Configuration (Optional)

For advanced synchronization use cases, you can add Groovy Scripts to your Visual mode Connection. 

To do so, click the arrow on the Add Mapping button. Select Add Script.

There will be a default Script in the dialog box. You can edit it or simply delete the entire Script to start writing from scratch. Click Save when you finish adding the Scripts. 

Script Syntax: 

As a general rule of thumb, the Scripts follow the following syntax:

your_instance_shortname.issue.customFields."your custom field name".value = remote.issue.customFields."remote custom field name".value

Where, 

1. your_instance_shortname is the source instance. 

2. remote_instance_shortname is the destination instance. 

These are the names you provided while setting up the Connection. 

3. This is followed by other issue properties, each separated with a "." operator. 

Publish the Changes 

To save the changes made to the Scope and Rules section and apply them to the Connection you have created, click Publish. 

Initiate a Connection in Visual Mode from Azure DevOps

1. Navigate to the Connections tab in the Exalate console.

https://dev.azure.com/{your_organization_name}/_settings/idalko-tools.exalate.adnode

To navigate to the Connections tab:

1. Click Organization settings.

   

2. Click Exalate in the Extensionssection.

   

2. Click Initiate Connection. 

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select the Configuration Mode. In this case, Visual Mode.

5. Click Next.

6. Enter the Connection Information

7. Click Next.

8. Click Verify admin access to confirm you have admin rights to the destination instance. Then click Initiate.

9. Click Accept to finish the verification process.

You see a pop-up window within the remote instance to finish the verification. You are also notified about the permissions that the destination instance user has.

10. Click Initiate. 

11. The Connection has been set up.

Configure the Sync (Scope)

1. Click Configure Sync to start configuring the connection.

You can even configure an existing connection by navigating to the Connections tab. Then click the Edit Connection icon in front of the Connection name.    

2. Select Project on both sides.
Select the projects you want to use for the Connection, at both ends.

3. Click Filter entities (Optional)

With this option, you can decide what information must be synchronized.

Set the Filters

Filter example:

Type = Task, Issue
State = To do, Doing
Priority = 1

In this case, the following combinations are synced:

1) Task with the To do status and priority 1

2) Task with the Doing status and priority 1

3) Issue with the To do status and priority 1

4) Issue with the Doing status and priority 1

4. Set the Sync Method

This option allows you to decide how information must be synced between the task management systems. You can choose from the following options:

Manual: The issue is synchronized manually.
Automatic: The issue issynchronized automatically based on the entities you have filtered in the previous step.
Disabled: The synchronization is disabled. The arrows decide the direction of the synchronization.

5. Click Next to configure the field mappings.  

Add the Field Mappings (Rules)

Rules denote the mapping between different entities & decide what must be synchronized. There are predefined default mappings for basic fields in every Visual mode Connection.

You can access these mappings by clicking Next after configuring the sync. The Rules section consists of these mappings. 

The top bar displays the local and remote instances' short name. These are the names you provided while setting up a connection.

It also has a Sync direction. The arrows indicate the direction, whether uni or bi-directional. You can choose to Expand all or Collapse all the mappings.

You can Edit connection or Delete mapping You can also drag and drop them, up or down to re-prioritize.

Edit Mappings

For instance, if you want to edit the Tags ↔ Labels mapping, click the Edit mapping icon. 

An Edit mapping dialog box opens.

Select the new fields to be mapped on both sides from the drop-down list. You can also edit the Sync direction. Sync direction allows you to control your sync in a specific direction, where the arrows indicate the direction.

Click Save to apply the changes.

Delete Mappings

You can delete a certain mapping if you don't want it. 

Clicking the bin icon opens up a prompt to ensure you really want to delete the mapping. Click Delete to confirm the deletion. 

Add New Mappings 

To add a new mapping, click the Add mapping button.

An Add mapping dialog box opens.

Select the required fields at both ends from a drop-down list. You can choose to keep the Sync direction as it is by default or edit it. Sync direction allows you to control your sync in a specific direction, where the arrows indicate the direction.

You can add sub-mappings by clicking the plus icon.

You can also specify what to do if the selected values do not match.

If no matching value is found you can choose to: 

Save the changes whenever you are ready. 

Custom field mappings

When you set up a Visual mode connection, Exalate fetches some of the custom fields for you. These are available through a drop-down list while adding a mapping. 

If you don't find the custom field, there is always an option to add Scripts. 

The following are the supported custom field types:

Text:

• Jira Cloud: Text Field (multi-line), Text Field (single line)
• ADO: Text (single line), Text (multiple lines)
• Zendesk: Text, Multi-line, Date, Number, Decimal

Option:

• Jira Cloud: Radio Buttons, Select List (single choice)
• ADO: Picklist (string), Picklist (integer)
• Zendesk: Drop-down

User:

• Jira Cloud, on-prem: User Picker (single user)
• ADO: Identity
• Zendesk: - Not supported

Add Scripts for Advanced Configuration (Optional)

For advanced synchronization use cases, you can add Groovy Scripts to your Visual mode Connection. 

To do so, click the arrow on the Add Mapping button. Select Add Script.

There is a default Script in the dialog box. You can edit it or simply delete the entire Script to start writing from scratch. Click Save when you finish adding the Scripts. 

Script Syntax: 

As a general rule of thumb, the Scripts follow the following syntax:

your_instance_shortname.issue.customFields."your custom field name".value = remote.issue.customFields."remote custom field name".value

Where, 

1. your_instance_shortname is the source instance. 

2. remote_instance_shortname is the destination instance. 

These are the names you provided while setting up the Connection. 

3. This is followed by other issue properties, each separated with a "." operator. 

Publish the Changes 

To save the changes made to the Scope and Rules section and apply them to the Connection you have created, click Publish. 

Initiate a Connection in Visual Mode from Zendesk

1. Navigate to the Connections tab in the Exalate console.

     To navigate to the Connections tab:

      1. Click Exalate in the list of apps.

      2. Click Connections.

2. Click Initiate Connection. 

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance..

4. Select the Configuration Mode. In this case, Visual Mode.

5. Click Next.

6. Enter the Connection Information

7. Click Next.

8. Click Verify admin access to confirm you have admin rights to the destination instance. Then click Initiate.

9. Click Accept to finish the verification process.

You see a pop-up window within the remote instance to finish the verification. You are also notified about the permissions that the destination instance user has.

10. Click Initiate.

11. The Connection has been set up.

Configure the Sync (Scope)

1. Click Configure Sync to start configuring the connection.

You can even configure an existing connection by navigating to the Connections tab. Then click the Edit Connection icon in front of the Connection name.    

2. Select Project on both sides.
Select the projects you want to use for the Connection, at both ends.

3. Click Filter entities (Optional)

With this option, you can decide what information must be synchronized.

Set the Filters

You can also choose to have multiple filter options.

Filter example:

Status = Open, Hold
Type = Task
Priority = Urgent

In this case, the following combinations are synced:

1) Task with the Open status and Urgent priority

2) Task with the Hold status and Urgent priority

4. Set the Sync Method

This option allows you to decide how information must be synced between the task management systems. You can choose from the following options:

Manual
The issue is synchronized manually.

Automatic
The issue is synchronized automatically based on the entities you have filtered in the previous step.

Disabled
The synchronization is disabled.

The arrows decide the direction of the synchronization.

5. Click Next to configure the field mappings.  

Add the Field Mappings (Rules)

Rules denote the mapping between different entities & decide what must be synchronized. There are predefined default mappings for basic fields in every Visual mode Connection.

You can access these mappings by clicking Next after configuring the sync. The Rules section consists of these mappings.

The top bar displays the local instance's short name and the remote instance's short name. These are the names you provided while setting up a connection.

It also has a Sync direction. The arrows indicate the direction, whether uni or bi-directional. You can choose to Expand all or Collapse all the mappings. 

You can Edit connection or Delete mapping . You can also drag and drop them, up or down to re-prioritize.

Edit Mappings

For instance, if you want to edit the Tags ↔ Labels mapping, click the Edit mapping icon.

An Edit mapping dialog box opens.

Select the new fields to be mapped on both sides from the drop-down list. You can also edit the Sync direction. Sync direction allows you to control your sync in a specific direction, where the arrows indicate the direction. 

Delete Mappings

You can delete a certain mapping if you don't want it. 

Clicking the bin icon opens up a prompt to ensure you really want to delete the mapping. Click Delete to confirm the deletion. 

Add New Mappings 

To add a new mapping, click the Add mapping button.

An Add mapping dialog box opens.

Select the required fields at both ends from a drop-down list. You can choose to keep the Sync direction as it is by default or edit it. Sync direction allows you to control your sync in a specific direction, where the arrows indicate the direction.

You can add sub-mappings by clicking the plus icon.

You can also specify what to do if the selected values do not match.

If no matching value is found you can choose to: 

Save the changes whenever you are ready. 

Custom field mappings

When you set up a Visual mode connection, Exalate fetches some of the custom fields for you. These are available through a drop-down list while adding a mapping. 

If you don't find the custom field, there is always an option to add Scripts. 

The following are the supported custom field types:

Text:

• Jira Cloud: Text Field (multi-line), Text Field (single line)
• ADO: Text (single line), Text (multiple lines)
• Zendesk: Text, Multi-line, Date, Number, Decimal

Option:

• Jira Cloud: Radio Buttons, Select List (single choice)
• ADO: Picklist (string), Picklist (integer)
• Zendesk: Drop-down

User:

• Jira Cloud, on-prem: User Picker (single user)
• ADO: Identity
• Zendesk: - Not supported

Add Scripts for Advanced Configuration (Optional)

For advanced synchronization use cases, you can add Groovy Scripts to your Visual mode Connection. 

To do so, click the arrow on the Add Mapping button. Select Add Script.

There is a default Script in the dialog box. You can edit it or simply delete the entire Script to start writing from scratch. Click Save when you finish adding the Scripts. 

Script Syntax: 

As a general rule of thumb, the Scripts follow the following syntax:

your_instance_shortname.issue.customFields."your custom field name".value = remote.issue.customFields."remote custom field name".value

Where, 

1. your_instance_shortname is the source instance. 

2. remote_instance_shortname is the destination instance. 

These are the names you provided while setting up the Connection.

3. This is followed by other issue properties, each separated with a "." operator. 

Publish the Changes 

To save the changes made to the Scope and Rules section and apply them to the Connection you have created, click Publish. 

Initiate a Connection in Script Mode from Jira Cloud

To establish a Connection in Script mode between two instances, you need to generate an Invitation Code on one instance and accept it on the other instance.

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Apps & click Connections under the Exalate menu. 

2. Click Initiate Connection. 

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select the Configuration Mode. In this case, Script Mode.

5. Click Next.

6. Enter the Connection Information

7. Click Next.

8. Select a project where you would like to sync issues received from the destination side.

9. Click Initiate.

10. Click Copy invitation code.

You can send the invitation code to the destination instance admin.

11. Click Done.

To finish setting up the connection, the partner needs to accept the connection invitation.

Initiate a Connection in Script Mode from Jira on-premise

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Apps & click Connections under the Exalate menu. 

2. Click Initiate Connection. 

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate will suggest available Configuration Modes based on the destination instance.

4. Select the Configuration Mode. In this case, Script Mode.

5. Click Next.

6. Enter the Connection Information

7. Click Next.

8. Select a project where you would like to sync issues received from the destination side.

9. Click Initiate.

10. Click Copy invitation code.

You can send the invitation code to the destination instance admin.

11. Click Done. 

To finish setting up the connection, the partner needs to accept the connection invitation.

Initiate a Connection in Script Mode from Azure DevOps

1. Navigate to the Connections tab in the Exalate console.

https://dev.azure.com/{your_organization_name}/_settings/idalko-tools.exalate.adnode

1. Click Organization settings.

   

2. Click Exalate in the Extensionssection.

   

3. Click Connections.

   

2. Click Initiate connection.

3. Enter the Destination Instance URL. The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

[check image below]

Exalate suggests available Configuration Modes based on the destination instance.

4. Select the Configuration Mode. In this case, Script Mode.

5. Click Next.

6. Enter the Connection Information.

7. Click Next.

8. Select a project where you would like to sync issues received from the destination side.

9. Click Initiate.

10. Click Copy invitation code.

You can send the invitation code to the destination instance admin.

11. Click Done.

Initiate a Connection in Script Mode from ServiceNow

1. Navigate to the Connections tab in the Exalate admin menu

2. Click Initiate Connection. 

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select the Configuration Mode. In this case, Script Mode.

5. Click Next.

6. Enter the Connection Information

7. Click Next.

8. Click Copy invitation code.

You can send the invitation code to the destination instance admin.

9. Click Go to remote to access the destination instance.

Initiate a Connection in Script Mode from Zendesk

1. Navigate to the Connections tab in the Exalate console.

 To navigate to the Connections tab:

      1. Click Exalate in the list of apps.

      2. Click Connections.

2. Click Initiate Connection.

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate will suggest available Configuration Modes based on the destination instance.

4. Select the Configuration Mode. In this case, Script Mode.

5. Click Next.

6. Enter the Connection Information

8. Click Next.

9. Click Copy invitation code.

You can send the invitation code to the destination instance admin.

10. Click Go to remote to access the destination instance.

Initiate a Connection in Script Mode from GitHub

1. Navigate to the Connections tab in the Exalate admin console.  

Enter the Exalate app for GitHub URL in your browser to open the Exalate admin console.

2. Click Initiate Connection. 

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select the Configuration Mode. In this case, Script Mode.

5. Click Next.

6. Enter the Connection Information

7. Click Next.

8. Select a repository where you would like to sync issues received from the destination side.

9. Click Initiate.

10. Click Copy invitation code.

You can send the invitation code to the destination instance admin.

11. Click Go to remote to access the destination instance.

Initiate a Connection in Script Mode from Salesforce

1. Navigate to the Connections tab in Exalate

2. Click Initiate Connection. 

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select the Configuration Mode. In this case, Script Mode.

5. Click Next.

6. Enter the Connection Information

7.  Click Initiate.

8. Click Copy invitation code.

You can send the invitation code to the destination instance admin.

9. Click Go to remote to access the destination instance.

Initiate a Connection in Script Mode from HP ALM/ QC

1. Navigate to the Connections tab in the Exalate console.

2. Click Initiate Connection. 

3. Choose the type of the destination instance.

Based on the type Exalate knows how to communicate with the Destination Instance.

You can synchronize with the following types of instances:

• Public - the destination instance which is in a public network and you can access it from your side.
• Private - the destination instance in a private network or behind the firewall and you cannot access it from your side.
  The configuration depends on the connection type.

Choose Public and click Next.

4. Specify Connection information.

Destination instance URL - available only for public connections

Instance short names are used to name both sides of the synchronization. The connection name is based on the instances' short names. 

The Connection information describes the following:

5. Click Next.

6. Choose the sync rules template.

Single Project:

Or

Advanced:

7. Click Initiate.

8. Click Copy invitation code.

You can send the invitation code to the destination instance admin

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate. You can sync a basic set of issue fields: summary, description, comments, attachments, and issue types.

Note that issue types are mirrored: tasks are synced as tasks, improvements as improvements, and so on. For example, when you sync epic Exalate creates either an issue with the default issue type, if the default issue type is set in the project configuration, or Task if not set. This also applies to any other issue type that is not found on the destination side.

All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you must upgrade the connection to Script Mode.

Initiate a Private Connection from Jira Cloud

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Apps & click Connections under the Exalate menu. 

2. Click Initiate Connection. 

3. Click 'I don't have a URL'

If the destination instance is in a private network click I don't have a URL. Exalate suggests available connection types based on the destination instance's version of Exalate.

4. Choose a Basic connection mode.

5. Click Next.

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate. You can sync a basic set of issue fields: summary, description, comments, attachments, and issue types.

Note that issue types are mirrored: tasks are synced as tasks, improvements as improvements, and so on. For example, when you sync epic Exalate creates either an issue with the default issue type, if the default issue type is set in the project configuration, or Task if not set. This also applies to any other issue type that is not found on the destination side.

All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you must upgrade the connection to Script Mode.

Initiate a Private Connection from Jira On-premise

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Apps & click Connections under the Exalate menu. 

2. Click Initiate Connection. 

3. Click 'I don't have a URL'

If the destination instance is in a private network click I don't have a URL. Exalate suggest available connection types based on the destination instance's version of Exalate.

4. Choose a Basic connection mode.

5. Click Next.

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate. With a Basic connection, you can sync a basic set of work item data: summary, description, comments, attachments, and work item types. 

All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode.

Initiate a Private Connection from Azure DevOps

1. Navigate to the Connections tab in the Exalate console.

https://dev.azure.com/{your_organization_name}/_settings/idalko-tools.exalate.adnode

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate. In Basic connections, you can only sync incidents. All comments are synced as public comments. 

You cannot modify Sync Rules in Basic Mode.

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode.

Initiate a Private Connection from ServiceNow

1. Navigate to the Connections tab in the Exalate console.

2. Click Initiate Connection. 

3. Click 'I don't have a URL'

If the destination instance is in a private network click I don't have a URL. Exalate suggests available connection types based on the destination instance's version of Exalate.

4. Choose a Basic connection mode.

5. Click Next.

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate. 

With these connections, you can sync certain ticket types: questions, incidents, problems, and tasks. Ticket types are mirrored: questions are synced as questions, incidents as incidents, and so on. 

Exalate syncs a basic set of ticket fields: summary, description, comments, and attachments. 

If the entity types don't match on the destination instance, Exalate syncs an entity type based on the default entity type set in the destination instance.

All public and internal comments are synced as public.

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode. 

Initiate a Private Connection from Zendesk

1. Navigate to the Connections tab in the Exalate console.

To navigate to the Connections tab:

 Click Exalate in the list of apps.

Click Connections.

2. Click Initiate Connection. 

3. ClickI don't have a URL

If the destination instance is in a private network click I don't have a URL. Exalate suggests available connection types based on the destination instance's version of Exalate.

4. Choose a Basic connection mode.

5. Click Next.

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate.

With a Basic connection, you can sync a basic set of issue fields: summary, description, and comments.

All comments are synced as public comments. 

You cannot modify Sync Rules in Basic Mode.

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode.

Initiate a Private Connection from GitHub

1. Navigate to the Connections tab in the Exalate console.

Enter the Exalate app for GitHub URL in your browser to open the Exalate admin console

2. Click Initiate Connection. 

3. Click 'I don't have a URL'

If the destination instance is in a private network click I don't have a URL. Exalate suggests available connection types based on the destination instance's version of Exalate.

4. Choose a Basic connection mode.

5. Click Next.

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate. In Basic connections, you can only sync cases.

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode.

Initiate a Private Connection from Salesforce

1. Navigate to the Connections tab in the Exalate console.

2. Click Initiate Connection. 

3. Click I don't have a URL

If the destination instance is in a private network click I don't have a URL. Exalate suggests available connection types based on the destination instance's version of Exalate.

4. Choose a Basic connection mode.

5. Click Next.

Initiate a Private Connection in Script Mode from HP ALM/ QC

1. Navigate to the Connections tab in the Exalate console.

2. Click Initiate Connection. 

3. Choose the type of the destination instance.

Based on the type Exalate knows how to communicate with the Destination Instance.

You can synchronize with the following types of instances:

• Public - the destination instance which is in a public network and you can access it from your side.
• Private - the destination instance in a private network or behind the firewall and you cannot access it from your side. 

The configuration depends on the connection type.

Choose Private and click Next.

4. Specify Connection information.

Destination instance URL - available only for public connections

Instance short names are used to name both sides of the synchronization. The connection name is based on the instances' short names. 

The Connection information describes the following:

5. Click Next.

6. Choose the sync rules template.

Single Project:

Or Advanced:

7. Click Initiate.

8. Click Copy invitation code.

You can send the invitation code to the destination instance admin

Connections in Basic mode have a set of Sync Rules, generated by Exalate. You can sync a basic set of issue fields: summary, description, comments, attachments, and issue types.

Note that issue types are mirrored: tasks are synced as tasks, improvements as improvements, and so on. For example, when you sync epic Exalate creates either an issue with the default issue type, if the default issue type is set in the project configuration, or Task if not set. This also applies to any other issue type that is not found on the destination side.

All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you must upgrade the connection to Visual Mode or Script Mode. 

Set up a Connection in Basic Mode from Jira Cloud

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Apps & click Connections under the Exalate menu. 

2. Click Initiate connection.

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select Basic.

5. Click Next.

6. Select a project where you would like to sync entities received from the destination side. 

7. Click Next.

8. Confirm if you have admin access to the destination instance.

Further steps are different if you have or don't have admin access to the destination instance.

• Select Yes, I have admin access if you have admin access to the destination instance. You are redirected to the destination instance to establish a connection.
• Select No, I don't have admin access if you don't have admin access to the destination instance. You generate an invitation for the destination instance admin so they could establish a connection on their end.

Steps for: Yes, I have Admin Access

Click Yes, I have admin access & Initiate the connection. 

9. Select the project or repository where you want to sync entities.

10. Click Confirm.

The Connection has been set up. 

Steps for: No, I don't have Admin Access

Click No, I have admin access & Initiate the connection. 

9. Click Copy invitation code.

You can send the invitation code to the destination instance admin.

10. Click Done.

11. Click on Accept Invitation under the Connections tab in the Exalate Admin Console in the destination instance and Paste the invitation code.

12. Click Next.

13. Select the project where you want to sync issues.

14. Click Confirm. 

The Connection has been set up. 

Connections in Basic mode have a set of Sync Rules, generated by Exalate. You can sync a basic set of issue fields: summary, description, comments, attachments, and issue types.

Note that issue types are mirrored: tasks are synced as tasks, improvements as improvements, and so on. For example, when you sync epic Exalate creates either an issue with the default issue type, if the default issue type is set in the project configuration, or Task if not set. This also applies to any other issue type that is not found on the destination side.

All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode. 

Initiate a Connection in Basic Mode from Jira On-premise

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Apps & click Connections under the Exalate menu. 

2. Click Initiate connection.

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate will suggest available Configuration Modes based on the destination instance.

4. Select Basic.

5. Click Initiate.

6. Select a project where you would like to sync entities received from the destination side. 

7. Click Next.

8. Confirm if you have admin access to the destination instance.

Further steps will be different if you have or don't have admin access to the destination instance.

• Select Yes, I have admin access if you have admin access to the destination instance. You will be redirected to the destination instance to establish a connection.
• Select No, I don't have admin access if you don't have admin access to the destination instance. You will generate an invitation for the destination instance admin so they could establish a connection on their end.

Steps for: Yes, I have Admin Access

Click Yes, I have admin access & Initiate the connection. 

9. Select the project or repository where you want to sync entities.

10. Click Confirm.

The Connection has been set up. 

No, I don't have Admin Access

Click No, I have admin access & Initiate the connection. 

9. Click Copy invitation code.

You can send the invitation code to the destination instance admin.

10. Click Done.

11. Click on Accept Invitation under the Connections tab in the Exalate Admin Console in the destination instance and Paste the invitation code.

12. Click Next.

13. Select the project where you want to sync issues.

14. Click Confirm. 

The Connection has been set up. 

Connections in Basic mode have a set of Sync Rules, generated by Exalate. With a Basic connection, you can sync a basic set of work item data: summary, description, comments, attachments, and work item types. 

All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode. 

Set Up a Connection in Basic Mode from Azure DevOps

1. Navigate to the Connections tab in the Exalate console.

https://dev.azure.com/{your_organization_name}/_settings/idalko-tools.exalate.adnode

To navigate to the Connections tab:

1. Click Organization settings.
   
2. Click Exalate in the Extensions section.
3. Click Connections.

2. Click Initiate connection.

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select Basic.

5. Click Next.

6. Select a project where you would like to sync entities received from the destination side. 

7. Click Next.

8. Confirm if you have admin access to the destination instance.

Further steps are different if you have or don't have admin access to the destination instance.

• Select Yes, I have admin access if you have admin access to the destination instance. You aree redirected to the destination instance to establish a connection.
• Select No, I don't have admin access if you don't have admin access to the destination instance. You generate an invitation for the destination instance admin so they could establish a connection on their end.

Steps for: Yes, I have Admin Access

Click Yes, I have admin access & Initiate the connection. Click Initiate.

9. Select the project or repository where you want to sync entities.

10. Click Confirm.

The Connection has been set up. 

No, I don't have Admin Access

Click No, I have admin access & Initiate the connection. 

9. Click Copy invitation code. You can send the invitation code to the destination instance admin.

10. Click Done, then complete the following steps on the destination instance.

11. Click on Accept Invitation under the Connections tab in the Exalate Admin Console in the destination instance and Paste the invitation code.

12. Click Next.

13. Select the project where you want to sync issues.

14. Click Confirm. 

The Connection has been set up.

Connections in Basic mode have a set of Sync Rules, generated by Exalate. In Basic connections, you can only sync incidents. All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode.

Initiate a Connection in Basic Mode from ServiceNow

1. Navigate to the Connections tab in the Exalate console.

2. Click Initiate connection.

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select Basic.

5. Click Next.

6. Confirm if you have admin access to the destination instance.

Further steps are different if you have or don't have admin access to the destination instance.

• Select Yes, I have admin access if you have admin access to the destination instance. You are redirected to the destination instance to establish a connection.
• Select No, I don't have admin access if you don't have admin access to the destination instance. You generate an invitation for the destination instance admin so they could establish a connection on their end.

Steps for: Yes, I have Admin Access

Click Yes, I have admin access & Initiate the connection.

7. Select the project or repository where you want to sync entities.

9. Click Confirm.

The Connection has been set up. 

Steps for: No, I don't have Admin Access

Click No, I have admin access & Initiate the connection. 

9. Click Copy invitation code.

You can send the invitation code to the destination instance admin.

10. Click Done.

11.  Click on Accept Invitation under the Connections tab in the Exalate Admin Console in the destination instance and Paste the invitation code.

14. Click Next. 

13. Select the project where you want to sync issues.

14. Click Confirm.

The Connection has been set up.

Connections in Basic mode have a set of Sync Rules, generated by Exalate. 

With these connections, you can sync certain ticket types: questions, incidents, problems, and tasks. Ticket types are mirrored: questions are synced as questions, incidents as incidents, and so on. 

Exalate syncs a basic set of ticket fields: summary, description, comments, and attachments. 

If the entity types don't match on the destination instance, Exalate syncs an entity type based on the default entity type set in the destination instance.

All public and internal comments are synced as public.

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode. 

Initiate a Connection in Basic Mode from Zendesk

1. Navigate to the Connections tab in the Exalate console.

To navigate to the Connections tab:

 Click Exalate in the list of apps.

Click Connections.

2. Click Initiate connection.

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select Basic.

5. Click Next.

6. Confirm if you have admin access to the destination instance.

Further steps are different if you have or don't have admin access to the destination instance.

• Select Yes, I have admin access if you have admin access to the destination instance. You are redirected to the destination instance to establish a connection.
• Select No, I don't have admin access if you don't have admin access to the destination instance. You generate an invitation for the destination instance admin so they could establish a connection on their end.

Steps for: Yes, I have Admin Access

Click Yes, I have admin access & Initiate the connection. 

7. Select the project or repository where you want to sync entities.

8. Click Confirm.

The Connection has been set up. 

Steps for: No, I don't have Admin Access

Click No, I have admin access & Initiate the connection. 

7. Click Copy invitation code.

You can send the invitation code to the destination instance admin.

8. Click Done.

9. Click on Accept Invitation under the Connections tab in the Exalate Admin Console in the destination instance and Paste the invitation code.

12. Click Next. 

13. Select the project where you want to sync issues.

14. Click Confirm.

The Connection has been set up. 

Connections in Basic mode have a set of Sync Rules, generated by Exalate.

With a Basic connection, you can sync a basic set of issue fields: summary, description, and comments.

All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode.

Initiate a Connection in Basic Mode from GitHub

1. Navigate to the Connections tab in the Exalate console.

Enter the Exalate app for GitHub URL in your browser to open the Exalate admin console

2. Click Initiate connection.

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select Basic.

5. Click Next.

6. Select a repository where you would like to sync entities received from the destination side. 

7. Click Next.

8. Confirm if you have admin access to the destination instance.

Further steps are different if you have or don't have admin access to the destination instance.

• Select Yes, I have admin access if you have admin access to the destination instance. You are redirected to the destination instance to establish a connection.
• Select No, I don't have admin access if you don't have admin access to the destination instance. You generate an invitation for the destination instance admin so they could establish a connection on their end.

Steps for: Yes, I have Admin Access

Click Yes, I have admin access & Initiate the connection. 

9. Select the project or repository where you want to sync entities.

10. Click Confirm.

The Connection has been set up. 

Steps for: No, I don't have Admin Access

Click No, I don't have admin access & Initiate the connection. 

9. Click Copy invitation code.

You can send the invitation code to the destination instance admin.

10. Click Done.

11. Paste the invitation code.

12. Click Next.

13. Select the project or repository where you want to sync issues.

14. Click Confirm. 

The Connection has been set up.

Connections in Basic mode have a set of Sync Rules, generated by Exalate. In Basic connections, you can only sync cases.

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode. 

Initiate a Connection in Basic Mode from ServiceNow

1. Navigate to the Connections tab in the Exalate console.

Click Connections.

2. Click Initiate connection.

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate will suggest available Configuration Modes based on the destination instance.

4. Select Basic.

5. Click Next.

6. Confirm if you have admin access to the destination instance.

Further steps will be different if you have or don't have admin access to the destination instance.

• Select Yes, I have admin access if you have admin access to the destination instance. You will be redirected to the destination instance to establish a connection.
• Select No, I don't have admin access if you don't have admin access to the destination instance. You will generate an invitation for the destination instance admin so they could establish a connection on their end.

Steps for: Yes, I have Admin Access

Click Yes, I have admin access & Initiate the connection. 

7. Select the project or repository where you want to sync entities.

8. Click Confirm.

The Connection has been set up.

Steps for: No, I don't have Admin Access

Click No, I have admin access & Initiate the connection. 

7. Click Copy invitation code.

You can send the invitation code to the destination instance admin.

8. Click Done.

9. Click on Accept Invitation under the Connections tab in the Exalate Admin Console in the destination instance and Paste the invitation code.

10. Click Next. 

11. Select the project where you want to sync issues.

12. Click Confirm.

The Connection has been set up.

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate. You can sync a basic set of issue fields: summary, description, comments, attachments, and issue types.

Note that issue types are mirrored: tasks are synced as tasks, improvements as improvements, and so on. For example, when you sync epic Exalate creates either an issue with the default issue type, if the default issue type is set in the project configuration, or Task if not set. This also applies to any other issue type that is not found on the destination side.

All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you must upgrade the connection to Script Mode.

Initiate a Private Connection from Jira Cloud

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Apps & click Connections under the Exalate menu. 

2. Click Initiate Connection. 

3. Click 'I don't have a URL'

If the destination instance is in a private network click I don't have a URL. Exalate suggests available connection types based on the destination instance's version of Exalate.

4. Choose a Basic connection mode.

5. Click Next.

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate. You can sync a basic set of issue fields: summary, description, comments, attachments, and issue types.

Note that issue types are mirrored: tasks are synced as tasks, improvements as improvements, and so on. For example, when you sync epic Exalate creates either an issue with the default issue type, if the default issue type is set in the project configuration, or Task if not set. This also applies to any other issue type that is not found on the destination side.

All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you must upgrade the connection to Script Mode.

Initiate a Private Connection from Jira On-premise

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Apps & click Connections under the Exalate menu. 

2. Click Initiate Connection. 

3. Click 'I don't have a URL'

If the destination instance is in a private network click I don't have a URL. Exalate suggest available connection types based on the destination instance's version of Exalate.

4. Choose a Basic connection mode.

5. Click Next.

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate. With a Basic connection, you can sync a basic set of work item data: summary, description, comments, attachments, and work item types. 

All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode.

Initiate a Private Connection from Azure DevOps

1. Navigate to the Connections tab in the Exalate console.

https://dev.azure.com/{your_organization_name}/_settings/idalko-tools.exalate.adnode

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate. In Basic connections, you can only sync incidents. All comments are synced as public comments. 

You cannot modify Sync Rules in Basic Mode.

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode.

Initiate a Private Connection from ServiceNow

1. Navigate to the Connections tab in the Exalate console.

2. Click Initiate Connection. 

3. Click 'I don't have a URL'

If the destination instance is in a private network click I don't have a URL. Exalate suggests available connection types based on the destination instance's version of Exalate.

4. Choose a Basic connection mode.

5. Click Next.

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate. 

With these connections, you can sync certain ticket types: questions, incidents, problems, and tasks. Ticket types are mirrored: questions are synced as questions, incidents as incidents, and so on. 

Exalate syncs a basic set of ticket fields: summary, description, comments, and attachments. 

If the entity types don't match on the destination instance, Exalate syncs an entity type based on the default entity type set in the destination instance.

All public and internal comments are synced as public.

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode. 

Initiate a Private Connection from Zendesk

1. Navigate to the Connections tab in the Exalate console.

To navigate to the Connections tab:

 Click Exalate in the list of apps.

Click Connections.

2. Click Initiate Connection. 

3. ClickI don't have a URL

If the destination instance is in a private network click I don't have a URL. Exalate suggests available connection types based on the destination instance's version of Exalate.

4. Choose a Basic connection mode.

5. Click Next.

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate.

With a Basic connection, you can sync a basic set of issue fields: summary, description, and comments.

All comments are synced as public comments. 

You cannot modify Sync Rules in Basic Mode.

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode.

Initiate a Private Connection from GitHub

1. Navigate to the Connections tab in the Exalate console.

Enter the Exalate app for GitHub URL in your browser to open the Exalate admin console

2. Click Initiate Connection. 

3. Click 'I don't have a URL'

If the destination instance is in a private network click I don't have a URL. Exalate suggests available connection types based on the destination instance's version of Exalate.

4. Choose a Basic connection mode.

5. Click Next.

The main difference between private and public connection types is whether the HTTP/HTTPS requests are initiated from one side or from both sides. In this case, HTTP/HTTPS requests are initiated from the destination's private side only.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate. In Basic connections, you can only sync cases.

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode.

Initiate a Private Connection from Salesforce

1. Navigate to the Connections tab in the Exalate console.

2. Click Initiate Connection. 

3. Click I don't have a URL

If the destination instance is in a private network click I don't have a URL. Exalate suggests available connection types based on the destination instance's version of Exalate.

4. Choose a Basic connection mode.

5. Click Next.

Accept the Connection Invitation in Script Mode from Jira Cloud

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Apps & click Connections under the Exalate menu.

2. Click Accept invitation.

3. Paste the invitation code.

Paste the invitation code that you received from the other side.

And click Next. 

8. Select a project where you would like to sync issues received from the other side. 

And click Confirm. 

Congratulations! The connection is set up. 

Accept the Connection Invitation in Script Mode from Jira On-premise

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Apps & click Connections under the Exalate menu.

2. Click Accept the invitation.

3. Paste the invitation code.

Paste the invitation code that you received from the other side.

And click Next. 

8. Select a project where you would like to sync issues received from the other side. 

And click Confirm. 

Congratulations! The connection is set up. 

Accept the Connection Invitation in Script Mode from Azure DevOps

1. Navigate to the Connections tab in the Exalate console.

https://dev.azure.com/{your_organization_name}/_settings/idalko-tools.exalate.adnode

1. Click Organization settings.

   

2. Click Exalate in the Extensionssection.

   

3. Click Connections.

   

2. Click Accept invitation.

3. Paste the invitation code.

Paste the invitation code that you received from the other side.

And click Next.

4. Select a project where you would like to sync issues received from the other side. 

And click Confirm. 

Congratulations! The connection is set up. 

Accept the Connection Invitation in Script Mode from ServiceNow

1. Navigate to the Connections tab in the Exalate console.

2. Click Accept invitation.

3. Paste the invitation code.

Paste the invitation code that you received from the other side.

And click Next. 

Congratulations! The connection is set up. 

Accept the Connection Invitation in Script Mode from Zendesk

1. Navigate to the Connections tab in the Exalate console.

To navigate to the Connections tab:

 Click Exalate in the list of apps.

 Click Connections.

2. Click Accept invitation.

3. Paste the invitation code.

Paste the invitation code that you received from the other side.

And click Next. 

Congratulations! The connection is set up. 

Accept the Connection Invitation in Script Mode from GitHub

1. Navigate to the Connections tab in the Exalate console.

Enter the Exalate app for GitHub URL in your browser to open the Exalate admin console

2. Click Accept invitation.

3. Paste the invitation code.

Paste the invitation code that you received from the other side.

And click Next. 

8. Select a project where you would like to sync issues received from the other side. 

And click Confirm. 

Congratulations! The connection is set up. 

Accept the Connection Invitation in Script Mode from Salesforce

1. Navigate to the Connections tab in the Exalate console.

2. Click Accept invitation.

3. Paste the invitation code.

Paste the invitation code that you received from the other side.

And click Next. 

Congratulations! The connection is set up. 

Accept the Connection Invitation in Script Mode from HP ALM/QC

1. Navigate to the Connections tab in the Exalate console.

2. Click Accept invitation.

3. Paste the invitation code.

Paste the invitation code that you received from the other side.

And click Next. 

4. Choose sync rules template.

Single Project:

Advanced:

The Connection has been set up successfully.

Connections in Basic mode have a set of Sync Rules, generated by Exalate. You can sync a basic set of issue fields: summary, description, comments, attachments, and issue types.

Note that issue types are mirrored: tasks are synced as tasks, improvements as improvements, and so on. For example, when you sync epic Exalate creates either an issue with the default issue type, if the default issue type is set in the project configuration, or Task if not set. This also applies to any other issue type that is not found on the destination side.

All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode. 

Set up a Local Connection in Basic Mode from Jira Cloud

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Apps & click Connections under the Exalate menu. 

2. Click Initiate connection.

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select Basic.

5. Click Next.

6. Select projects at both ends. 

7. Click Initiate.

The Connection has been set up. 

Connections in Basic mode have a set of Sync Rules, generated by Exalate. You can sync a basic set of issue fields: summary, description, comments, attachments, and issue types.

Note that issue types are mirrored: tasks are synced as tasks, improvements as improvements, and so on. For example, when you sync epic Exalate creates either an issue with the default issue type, if the default issue type is set in the project configuration, or Task if not set. This also applies to any other issue type that is not found on the destination side.

All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode. 

Set up a Local Connection in Basic Mode from Jira On-premise

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Manage Apps & click Connections under the Exalate menu. 

2. Click Initiate connection.

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select Basic.

5. Click Initiate.

6. Select projects at both ends. 

7. Click Initiate.

The Connection has been set up.

Introduction

Connections in Basic mode have a set of Sync Rules, generated by Exalate. 

In Basic connections, you can only sync incidents. All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode. 

Set up a Local Connection in Basic Mode from ServiceNow

1. Navigate to the Connections tab in the Exalate admin menu

2. Click Initiate connection.

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate will suggest available Configuration Modes based on the destination instance.

4. Select Basic.

5. Click Next.

7. Click Initiate.

The Connection has been set up. 

Connections in Basic mode have a set of Sync Rules, generated by Exalate. You can sync a basic set of issue fields: summary, description, comments, attachments, and issue types.

Note that issue types are mirrored: tasks are synced as tasks, improvements as improvements, and so on. For example, when you sync epic Exalate creates either an issue with the default issue type, if the default issue type is set in the project configuration, or Task if not set. This also applies to any other issue type that is not found on the destination side.

All comments are synced as public comments. 

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode. 

Set up a Local Connection in Basic Mode from Zendesk

1. Navigate to the Connections tab in the Exalate console.

     To navigate to the Connections tab:

      1. Click Exalate in the list of apps.

      2. Click Connections.

2. Click Initiate connection.

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select Basic.

5. Click Next.

7. Click Initiate.

The Connection has been set up. 

Connections in Basic mode have a set of Sync Rules, generated by Exalate. 

In Basic connections, you can only sync cases.

 If you want to edit/delete Sync Rules, you can upgrade the connection to Visual Mode or Script Mode. 

Set up a Local Connection in Basic Mode from Salesforce

1. Navigate to the Connections tab in the Exalate console.

Click Connections.

2. Click Initiate connection.

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

4. Select Basic.

5. Click Initiate.

The Connection has been set up. 

Steps to Set Up a Local Connection on Jira Cloud in Visual Mode

1. Navigate to the Connections tab in the Exalate console.

       Click Settings → Apps & click Connections under the Exalate menu. 

2. Click Initiate Connection. 

3. Enter the Destination Instance URL.

The Destination Instance URL is the link to the instance you want to set up a connection with. You can directly enter the link of that instance or the Exalate URL from the General Settings tab in the Exalate admin panel.

Exalate suggests available Configuration Modes based on the destination instance.

5. Click Next.

6. Enter the Connection Information

7. Click Initiate

8. The Connection has been set up.

Configure the Sync (Scope)

1. Click Configure Sync to start configuring the connection.

You can even configure an existing connection by navigating to the Connections tab. Then click the Edit Connection icon in front of the Connection name.    

2. Select Project on both sides.
Select the projects you want to use for the Connection, at both ends.

3. Click Filter entities (Optional)

With this option, you can decide what information must be synchronized.

If no option is selected, by default all the entities are synced. 

Set the Filters

Select the appropriate filter you want from the list. For instance, for Jira, you can choose to sync all Bugs, Tasks that have a label = 'totest'.
Filters for Jira:

You can also choose to have multiple filter options.

Example 1: 

Issue type = Bug
Priority = High, Medium
Status = Open

In this case, the Priority filter has 2 options. 

So the options you select are considered as an OR operation, High OR Low.

With 2 different filter types, Issue type and Priority, the options you select are considered as an AND operation.

So, there are 2 possible combinations for the above sync:

1) Bug with High priority AND Open status,

2) Bug with the Medium priority AND Open status.

Example 2:
If there are no options selected for the Issue type, like in the example below:

Priority = High, Medium
Status = Open

All issue types with the Priority High OR Medium and status Open are synced.

4. Set the Sync Method

This option allows you to decide how information must be synced between the task management systems. You can choose from the following options:
Manual
The issue is synchronized manually.
Automatic
The issue is synchronized automatically based on the entities you have filtered in the previous step.
Disabled
The synchronization is disabled.
The arrows decide the direction of the synchronization.

5. Click Next to configure the field mappings.  

Add the Field Mappings (Rules)

Rules denote the mapping between different entities & decide what must be synchronized. There are predefined default mappings for basic fields in every Visual mode Connection.

You can access these mappings by clicking Next after configuring the sync. The Rules section consists of these mappings.