You can sync multiple Zendesk tickets into one Jira Cloud issue by using the Exalate Connect API.
Zendesk
Outgoing sync
In Zendesk, you need to make a custom field and assign a Jira issue key you want to connect to.
In this example we will use ABC-123 as the default issue key.
1 replica.customFields."ABC-123" = issue.customFields."ABC-123"
Jira Cloud
Incoming sync
After you Exalate the ticket in Zendesk, this script will be executed in Jira Cloud. It will connect the corresponding tickets.
1 def remoteIssueUrn = replica.customFields."ABC-123"?.value
2 if(remoteIssueUrn && firstSync){
3 def localIssue = httpClient.get("/rest/api/2/issue/"+remoteIssueUrn)
4 if(localIssue == null) throw new com.exalate.api.exception.IssueTrackerException("Issue with key "+remoteIssueUrn+" was not found")
5 issue.id = localIssue?.id
6 issue.key = localIssue?.key
7 return;
8 }
Also, check out our video on how to sync multiple Zendesk tickets into one Jira issue:
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